At a Glance
- Tasks: Be the first point of contact for people in critical moments and provide essential support.
- Company: Join the UK's largest telecoms provider, trusted for over 85 years.
- Benefits: Competitive pay, career development, full training, and 28 days paid holiday.
- Other info: Inclusive employer committed to diversity and career progression.
- Why this job: Make a real difference every shift by helping those in need.
- Qualifications: Clear communication skills, critical thinking, and typing speed of 50 WPM with high accuracy.
The predicted salary is between 13.97 - 32.55 £ per hour.
Location: Glasgow
Pay Rates: 13.97 to 32.55 per hour
Contract: Temporary to Permanent
Start Date: 17/08/2026
Hours: 25hrs per week (including weekends & bank holidays)
Shift Time: Hours between 18:00 - 08:00 over 7 days.
- 2 shifts of 9 hours (10.5 hours including breaks), each with 1 x 15-minute UPB and 1 x 30-minute UPB
- 1 shift of 7 hours (8.25 hours including breaks), with 1 x 15-minute UPB and 2 x 30-minute UPBs
Training: Full-time Monday - Friday & will take place 20:00 - 04:45am and requires 100% attendance.
As part of a team working 24/7 365 days a year, we make a difference to people's lives. We provide critical services, where accuracy, speed and response ensure people get the help they need, and it can save lives. This amazing team can answer hundreds of calls per shift for Emergency (999/112), DQ (118500) or Relay UK, with multiple centres across the UK. Your role is to have an empathy for people with communication challenges and type real-time voice over conversations, without judgement and in confidence.
As a Customer Service Advisor, you'll be the first point of contact for people in their most critical moments, you will calmly and quickly be directing them to the right emergency service.
This is more than a call handler role - it's a chance to make a real difference, every single shift.
We're looking for individuals who can:
- Communicate clearly and empathetically under pressure
- Think critically and follow structured processes
- Type at least 50 words per minute with 98% accuracy
- Stay composed in emotionally challenging situations
Full Training & Career Progression: You'll receive comprehensive training and ongoing support.
Rewards & Benefits:
- Competitive pay & overtime opportunities
- Career development opportunities
- Full paid training
- Instant access to Blue Arrow training portal
- Auto enrolment in pension scheme
- 28 days paid holiday
Application Process:
- Interview & Audio Typing Screening (50 WPM @ 98% accuracy)
- Client interview & Audio Typing Assessment (50 WPM @ 98% accuracy)
- Pre-employment Checks (DBS & references)
If you're looking for a meaningful role where every shift ends with the knowledge that you've helped someone in need, apply today and become part of a team that truly matters.
We are proud to be an inclusive employer. We welcome applications from all backgrounds and communities, and we are committed to building a team that reflects the diversity of our society. Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Customer Service in Glasgow employer: Blue Arrow Ltd. Virtual Hub
Join a four times accredited Top Employer in the rail industry, where your contributions are valued and celebrated. This organisation fosters a safe and inclusive work environment, prioritising diversity and offering extensive training and development opportunities to help you thrive. With competitive benefits such as free rail travel for you and your family, a generous holiday allowance, and a contributory pension scheme, working in Bathgate as a Station Gate-line Customer Service Assistant promises a rewarding and fulfilling career.
Contact Details:
Blue Arrow Ltd. Virtual Hub Recruitment Team
