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- Tasks: Be the first point of contact for people in critical situations and provide essential support.
- Company: Join a dedicated team making a real difference in people's lives.
- Benefits: Competitive pay, career development, full training, and 28 days paid holiday.
- Why this job: Make a meaningful impact every shift while helping those in need.
- Qualifications: Empathy, typing skills (50 WPM @ 98% accuracy), and ability to stay calm under pressure.
- Other info: Flexible shift patterns and opportunities for career progression.
Job Description
Customer Service
Location: Dundee
Pay Rates: 13.42 to 31.37 per hour (depending on shift pattern choice)
Contract: Temporary to Permanent
Start Date: 13/10/2025
Training: Full-time, 100% attendance required for the first 6 weeks
Do you type 50+ words per minute with 98% accuracy? If so, put your skills to work in a role that truly matters by joining the UK's largest telecoms provider, trusted for over 85 years to handle 999 emergency calls.
As part of a team working 24/7 365 days a year we make a difference to people's lives. We provide critical services, where accuracy, speed and response, ensures people get the help they need, and it can save lives. This amazing team can answer hundreds of calls per shift for Emergency (999/112), DQ (118500) or Relay UK, with multiple centres across the UK. Your role is to have an empathy for people with communication challenges and type real-time voice over conversations, without judgement and in confidence.
As a Customer Service Advisor, you'll be the first point of contact for people in their most critical moments, you will calmly and quickly be directing them to the right emergency service.
This is more than a call handler role – it's a chance to make a real difference, every single shift.
We're looking for individuals who can:
* Communicate clearly and empathetically under pressure
* Think critically and follow structured processes
* Type at least 50 words per minute with 98% accuracy
* Stay composed in emotionally challenging situations
You'll support Relay UK, a service that enables deaf, hard of hearing, and speech-impaired individuals to contact emergency services. Your typing accuracy ensures no detail is missed when it matters most.
Shift Patterns
We offer a variety of shift options to suit different lifestyles.
Option 1: A four-week, rotating rota. Offering working hours between 6:00 to 17:00 for two weeks and then 12:00 to 23:00 for two weeks. You will have some weekend rest days.
Option 2: A four-week, rotating rota. Offering working hours between 8:00 to 19:00 for two weeks and then 12:00 to 23:00 for two weeks. You will have some weekend rest days.
Training will be full-time and may include evenings.
Full Training & Career Progression
You'll receive comprehensive training and ongoing support. Within six months, you'll be upskilled and will be expected to answer 999 emergency calls and any other call streams, as required.
Rewards & Benefits:
* Competitive pay & overtime opportunities
* Career development opportunities
* Full paid training
* Instant access to Blue Arrow training portal
* Auto enrolment in pension scheme
* 28 days paid holiday
Application Process
1. Interview & Audio Typing Screening (50 WPM @ 98% accuracy)
2. Client interview & Audio Typing Assessment (50 WPM @ 98% accuracy)
3. Pre-employment Checks (DBS & references)
Ready to Make a Real Difference?
If you're looking for a meaningful role where every shift ends with the knowledge that you've helped someone in need, apply today and become part of a team that truly matters.
We are proud to be an inclusive employer. We welcome applications from all backgrounds and communities, and we are committed to building a team that reflects the diversity of our society.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Customer Service employer: Blue Arrow Ltd. Virtual Hub
Contact Detail:
Blue Arrow Ltd. Virtual Hub Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service
✨Tip Number 1
Get to know the company! Research Blue Arrow and understand their values, especially their commitment to inclusivity and making a difference. This will help you connect during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your typing skills! Since accuracy and speed are crucial for this role, make sure you can type at least 50 words per minute with 98% accuracy. Use online typing tests to get comfortable before the assessment.
✨Tip Number 3
Prepare for those tough questions! Think about how you would handle emotionally challenging situations. Be ready to share examples of when you've shown empathy or critical thinking under pressure.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining a team that makes a real difference.
We think you need these skills to ace Customer Service
Some tips for your application 🫡
Show Your Empathy: In your application, let us see your empathetic side! Share experiences where you've helped others, especially in challenging situations. This role is all about making a difference, so we want to know how you connect with people.
Highlight Your Typing Skills: Since typing accuracy is crucial for this role, make sure to mention your typing speed and accuracy in your application. If you've got any certifications or relevant experience, flaunt them! We need quick and precise communicators.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, especially since you'll be doing a lot of that in the role. Avoid fluff and focus on what makes you a great fit!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at Blue Arrow Ltd. Virtual Hub
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Customer Service Advisor. Familiarise yourself with the importance of empathy and clear communication, especially in high-pressure situations. This will help you demonstrate your suitability for the role.
✨Practice Your Typing Skills
Since typing accuracy is crucial, practice typing at least 50 words per minute with 98% accuracy. Use online typing tests to improve your speed and precision. Being able to showcase this skill during the interview will set you apart from other candidates.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle emotionally challenging situations. Think of examples from your past experiences where you’ve shown empathy and critical thinking. This will help you articulate your thought process and demonstrate your ability to stay composed under pressure.
✨Show Your Commitment to Training
Highlight your willingness to commit to the full-time training schedule. Discuss how you value ongoing learning and development, as this role requires continuous upskilling. Showing enthusiasm for training will reflect positively on your dedication to the job.
