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- Tasks: Assist customers, issue tickets, and ensure smooth operations at the gateline.
- Company: Leading rail industry organisation with a people-first culture.
- Benefits: Competitive salary, free rail travel, generous holidays, and life insurance.
- Why this job: Make a difference in people's journeys while building a rewarding career.
- Qualifications: Warm personality, strong communication skills, and a desire to learn.
- Other info: Diverse and inclusive workplace with excellent career progression opportunities.
The predicted salary is between 22700 - 26700 £ per year.
Location: Aberdeen (Must be within a 45-minute travel distance)
Salary: 26,731 per annum, 3% commission
Contract: Permanent, 35 hours per week
Hours: Various shifts and weekend working
Looking for a role where you can thrive, grow, and make a difference? Join a leading organisation in the rail industry as a Station Gateline Assistant, where your passion for service can shine in a dynamic, people-first environment. This is more than a job - it's an opportunity to engage, connect, and build a fulfilling career with an employer that values diversity, teamwork, and professional development.
What You'll Be Doing:
- Provide customer information and assistance, including support for wheelchair users.
- Issue tickets in line with excess fares procedures using the relevant ticket-issuing equipment.
- Check tickets and supporting documents.
- Ensure the safe operation of the automatic gateline, including identifying safety hazards and opening gates when necessary.
- Maintain a safe environment around the gateline by cordoning off hazards and addressing minor spills.
- Operate the wide-aisle gate and ensure that the number of gates set for passenger flows in each direction is appropriate.
- Assist with customer direction and queue management to maintain smooth movement through the gateline area.
- Carry out queue-busting duties as required.
- Monitor queue lengths against pre-set limits and determine when to open all gates to improve flow rates.
- Empty ticket hoppers, dispose of collected tickets, and clean gates and associated equipment.
Who We're Looking For:
- Have a warm, engaging approach and love connecting with others.
- Excel in communication - building trust and rapport with passengers.
- Thrive in a supportive team culture while being confident working independently.
- Have the ability to manage ramps (training provided).
- Are motivated to learn and develop in a rewarding role.
Why Join Us?
Because We Invest in You. Working for a leading rail industry organisation comes with fantastic benefits designed to support work-life balance and career progression:
- Contributory Final Salary Pension Scheme - ensuring long-term financial security.
- Free & discounted rail travel - helping you and your family stay connected.
- Generous holiday allowance - so you have time for yourself and your loved ones.
- Enhanced family leave policies - including maternity, paternity, and adoption leave.
- Life insurance cover - equivalent to 4x your annual salary.
- Exclusive discounts - on shopping, fitness, and healthcare plans.
Commitment to Diversity & Inclusion
This organisation is dedicated to fostering a workplace where everyone feels valued, supported, and empowered. As a Top Employer and Leader in Diversity, we actively encourage applications from women, men, young people, LGBT individuals, people with disabilities, and those from ethnically diverse backgrounds.
Ready to embark on a career where your skills, passion, and individuality are celebrated? Apply today!
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Station Gateline Assistant - Aberdeen employer: Blue Arrow Ltd. Virtual Hub
Contact Detail:
Blue Arrow Ltd. Virtual Hub Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Station Gateline Assistant - Aberdeen
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the organisation's values and mission. This will help you connect your own experiences to what they care about, making you a more appealing candidate.
✨Tip Number 2
Practice your people skills! As a Station Gateline Assistant, you'll be interacting with passengers all day. Role-play common scenarios with friends or family to boost your confidence and show off your warm, engaging approach during the interview.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples where you've successfully managed a tricky situation or improved customer experience. This will demonstrate your ability to thrive in a dynamic environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team!
We think you need these skills to ace Station Gateline Assistant - Aberdeen
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for customer service and rail travel. A warm, engaging tone can really make your application stand out.
Tailor Your Application: Make sure to tailor your application to the Station Gateline Assistant role. Highlight any relevant experience or skills that match the job description, like your ability to communicate effectively and work well in a team. This shows us you’re serious about the position!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforwardness, so avoid fluff and focus on what makes you a great fit for the role. Use bullet points if it helps to organise your thoughts better!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate, so go ahead and give it a shot!
How to prepare for a job interview at Blue Arrow Ltd. Virtual Hub
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Station Gateline Assistant. Familiarise yourself with ticketing procedures, customer service expectations, and safety protocols. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your People Skills
Since this role is all about connecting with passengers, be prepared to share examples of how you've successfully engaged with customers in the past. Think of specific situations where you built trust or resolved issues, as this will demonstrate your warm, engaging approach that the company values.
✨Prepare for Scenario Questions
Expect scenario-based questions during your interview. Practice responding to situations like managing queues or assisting wheelchair users. This will help you articulate your problem-solving skills and ability to maintain a safe and smooth environment at the gateline.
✨Ask Thoughtful Questions
At the end of your interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or how the company supports diversity and inclusion. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values.
