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- Tasks: Handle customer queries and manage incidents with a focus on excellent communication.
- Company: Join a supportive team in a friendly office environment, not a large call centre.
- Benefits: Enjoy a competitive salary, healthcare options, bonuses, and a pension scheme.
- Other info: Unique 11-hour shifts offer great work-life balance and opportunities for learning.
- Why this job: Experience diverse tasks daily while contributing to a positive work culture.
- Qualifications: Strong communication skills and basic computer proficiency are essential; call centre experience is a plus.
The predicted salary is between 22499 - 28499 £ per year.
Permanent vacancy – Customer Service Advisor
Salary – 26,499
Location – Hillington
Excellent benefits package and working environment
Working hours – 11 hour shifts (07:30-18:30)
Two week rotational shift working
Week 1 – Monday, Tuesday, Saturday & Sunday
Week 2 – Monday, Tuesday and Wednesday
Our client based in Hillington, is looking for a Customer Service Advisor to join their busy office. This is a lovely role dealing with customer questions and queries. It\’s a fast-paced role but in a lovely environment and not a large call centre. No two days will be the same as you will always be learning. Lovely team and company with excellent staff retention rates. The working hours are really unique but offer an excellent work like balance. Please read below to find out more…..
Key Responsibilities
* Inbound calls for incidents within the clients portfolio
* Manage each incident to resolution, this involves contacting client\’s senior management
* Conference calls with the Business Continuity Team
* Off site client training may be required
* Client administration using various applications
* Weekly Dashboard Excel call reports
About the person
* Where Call Centre Experience would be an advantage for this job its not actually essential, we are looking for someone who can provide first class communication skills, both written and oral
* Good keyboard skills
* An excellent telephone manner and attitude is essential
* A flexible and hard-working attitude, with a can do mind set
* Ability to work effectively as part of a team
* Ability to accurately capture data for reporting to Business Continuity
* Excel, Word and email experience required
* Good timekeeping and attendance record is essential
Company Benefits
* Salary of 26,499.77 per year basic salary.
* Optional Healthcare after 6 months
* Discretionary Annual Profit Related Bonus
* Pension Scheme in line with current Government guidelines
* Annual Salary review every April
If you have the relevant skills and would like to hear more about this excellent company submit your CV and I will be in touch.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
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Customer Service Advisor / Call Handler - Hillington employer: Blue Arrow Ltd. Glasgow
Contact Detail:
Blue Arrow Ltd. Glasgow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor / Call Handler - Hillington
✨Tip Number 1
Familiarise yourself with the company and its values. Understanding their approach to customer service will help you align your responses during any interviews or conversations, showcasing that you're a great fit for their team.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since this role requires excellent telephone manners, consider role-playing scenarios with friends or family to build your confidence in handling various customer queries.
✨Tip Number 3
Brush up on your Excel skills, as you'll be required to manage data and create reports. There are plenty of online resources and tutorials that can help you become more proficient, which will impress during the interview process.
✨Tip Number 4
Be prepared to discuss your flexibility and teamwork abilities. Think of examples from past experiences where you've successfully worked in a team or adapted to changing situations, as these qualities are highly valued in this role.
We think you need these skills to ace Customer Service Advisor / Call Handler - Hillington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Customer Service Advisor role. Emphasise your communication skills, both written and oral, as well as any experience with Excel, Word, and email.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your ability to handle customer queries effectively and your flexible, can-do attitude. Relate your past experiences to the responsibilities outlined in the job description.
Highlight Teamwork Skills: Since the role requires working effectively as part of a team, include examples in your application that demonstrate your teamwork abilities. This could be from previous jobs, volunteer work, or group projects.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Customer Service Advisor.
How to prepare for a job interview at Blue Arrow Ltd. Glasgow
✨Showcase Your Communication Skills
As a Customer Service Advisor, excellent communication is key. Be prepared to demonstrate your verbal and written skills during the interview. Practice answering common questions clearly and concisely, and consider how you can convey your ability to handle customer queries effectively.
✨Familiarise Yourself with the Role
Take the time to understand the responsibilities outlined in the job description. Be ready to discuss how your previous experiences align with managing incidents and working with clients. This shows that you are genuinely interested in the role and have done your homework.
✨Emphasise Teamwork
Since the role requires working as part of a team, think of examples from your past where you successfully collaborated with others. Highlight your flexibility and hard-working attitude, as these traits are essential for thriving in a fast-paced environment.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about how you would handle specific customer situations or incidents. Practising these scenarios can help you articulate your thought process and demonstrate your capability to resolve issues effectively.