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- Tasks: Evaluate funding applications and provide excellent customer service to students and stakeholders.
- Company: Join a key player in Scotland's higher education system with a supportive team culture.
- Benefits: Competitive pay, weekly payments, and valuable experience in student financial support.
- Why this job: Make a positive impact on students' financial well-being while enhancing your professional skills.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Flexible roles with opportunities for professional development and a diverse work environment.
The predicted salary is between 1300 - 1800 £ per month.
Blue Arrow are supporting our public sector client with the recruitment of a number of Support Officer's for their Edinburgh based office. With contract length up to 6 months, this is a fantastic opportunity to join this organisation, who are integral to the higher education system within Scotland. If you have previous customer service experience, then please check the advert below, and get in touch if this sounds like you would be the perfect fit.
Would you like to enhance your professional experience while gaining insight into financial support for students in Scotland? If your answer is yes, and you are available then we have some exciting short-term posts for you to join our clients Operations Team! Our client are responsible for the assessment and payment of student financial support for Scottish students studying within the UK. With budgets of around 1.4 billion each year, making payments to both educational institutions and over 190,000 students annually. They are committed to recruiting a diverse workforce that is representative of the clients they serve.
As a Support Officer in our client's Operations team, you will play a crucial role in ensuring the smooth processing of student financial support applications. These roles are diverse and challenging, covering a wide range of duties with a primary focus on delivering excellent external customer service, managing priorities, and handling competing seasonal demands.
Main Duties of the Role- Assess Funding Applications: Evaluate funding applications to determine students' eligibility and entitlement to financial support in accordance with our regulations and instructions. This involves meticulous attention to detail and adherence to established guidelines.
- Customer Service: Respond to queries from internal and external stakeholders, including students, representatives, and college/university staff, regarding student funding in Higher Education. These queries may be via telephone, email, or webchat. Providing clear, accurate, and timely information is essential.
- Adaptability: Respond to changing priorities and be flexible to take on additional ad hoc duties as required. This may include assisting with special projects or covering for colleagues during peak times.
- Helpline and Webchat Service: You will handle customer queries through our helpline and webchat service. This requires excellent communication skills and the ability to provide support and guidance effectively.
- Rota Coverage: There will be a requirement to provide cover on a rota basis from 9:00 am to 4:00 pm, Monday to Friday. This ensures that we can maintain a high level of service throughout the working week.
- Strong analytical skills and attention to detail.
- Excellent communication and interpersonal skills.
- Ability to manage multiple tasks and priorities effectively.
- Flexibility and adaptability to respond to changing demands.
- Experience in a customer service role is essential.
- Opportunity to gain valuable experience in the field of student financial support.
- Excellent payrate and paid weekly.
- Work within a supportive and dynamic team environment.
- Contribute to the financial well-being of students in Scotland.
If you are looking for a role that offers both professional development and the chance to make a positive impact, we encourage you to apply for this exciting opportunity. Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Support Officer in Edinburgh employer: Blue Arrow Ltd. Edinburgh
Contact Detail:
Blue Arrow Ltd. Edinburgh Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Officer in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Support Officer role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and financial support. We recommend doing mock interviews with friends or family to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your adaptability! Be ready to discuss how you've handled changing priorities in past roles. This is key for the Support Officer position, so have some examples up your sleeve.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals to join our team and make a difference in student financial support.
We think you need these skills to ace Support Officer in Edinburgh
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Support Officer role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you fit into our team!
Show Off Your Communication Skills: Since this role involves a lot of interaction with students and stakeholders, it’s crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to reflect this ability.
Be Detail-Oriented: Attention to detail is key for assessing funding applications. Make sure your application is free from errors and showcases your analytical skills. We appreciate candidates who take the time to get it right!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to review your application and get you on board for this exciting opportunity!
How to prepare for a job interview at Blue Arrow Ltd. Edinburgh
✨Know Your Stuff
Before the interview, make sure you understand the role of a Support Officer and the key responsibilities involved. Familiarise yourself with the financial support system for students in Scotland, as well as the specific duties mentioned in the job description. This will help you answer questions confidently and show that you're genuinely interested.
✨Show Off Your Customer Service Skills
Since previous customer service experience is essential, prepare examples from your past roles where you provided excellent service. Think about situations where you handled difficult queries or went above and beyond for a customer. This will demonstrate your ability to excel in the role and align with the organisation's focus on delivering great external customer service.
✨Be Ready to Adapt
The job requires flexibility and adaptability, so be prepared to discuss how you've managed changing priorities in the past. Share specific examples of times when you had to juggle multiple tasks or take on additional responsibilities. This will show that you can handle the diverse and challenging nature of the role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of projects you might work on, or how success is measured in the role. This not only shows your interest but also helps you gauge if the position is the right fit for you.
