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- Tasks: Evaluate funding applications and provide excellent customer service to students and stakeholders.
- Company: Join a vital public sector organisation supporting higher education in Scotland.
- Benefits: Gain valuable experience, competitive pay, and work in a supportive team environment.
- Why this job: Make a positive impact on students' financial well-being while developing your professional skills.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Flexible roles with opportunities for professional growth and a diverse workplace.
The predicted salary is between 1300 - 1800 £ per month.
Blue Arrow are supporting our public sector client with the recruitment of a number of Support Officer's for their Edinburgh based office. With contract length up to 6 months, this is a fantastic opportunity to join this organisation, who are integral to the higher education system within Scotland. If you have previous customer service experience, then please check the advert below, and get in touch if this sounds like you would be the perfect fit.
Would you like to enhance your professional experience while gaining insight into financial support for students in Scotland? If your answer is yes, and you are available then we have some exciting short-term posts for you to join our clients Operations Team! Our client are responsible for the assessment and payment of student financial support for Scottish students studying within the UK. With budgets of around 1.4 billion each year, making payments to both educational institutions and over 190,000 students annually. They are committed to recruiting a diverse workforce that is representative of the clients they serve.
As a Support Officer in our client's Operations team, you will play a crucial role in ensuring the smooth processing of student financial support applications. These roles are diverse and challenging, covering a wide range of duties with a primary focus on delivering excellent external customer service, managing priorities, and handling competing seasonal demands.
Main Duties of the Role- Assess Funding Applications: Evaluate funding applications to determine students' eligibility and entitlement to financial support in accordance with our regulations and instructions. This involves meticulous attention to detail and adherence to established guidelines.
- Customer Service: Respond to queries from internal and external stakeholders, including students, representatives, and college/university staff, regarding student funding in Higher Education. These queries may be via telephone, email, or webchat. Providing clear, accurate, and timely information is essential.
- Adaptability: Respond to changing priorities and be flexible to take on additional ad hoc duties as required. This may include assisting with special projects or covering for colleagues during peak times.
- Helpline and Webchat Service: You will handle customer queries through our helpline and webchat service. This requires excellent communication skills and the ability to provide support and guidance effectively.
- Rota Coverage: There will be a requirement to provide cover on a rota basis from 9:00 am to 4:00 pm, Monday to Friday. This ensures that we can maintain a high level of service throughout the working week.
- Strong analytical skills and attention to detail.
- Excellent communication and interpersonal skills.
- Ability to manage multiple tasks and priorities effectively.
- Flexibility and adaptability to respond to changing demands.
- Experience in a customer service role is essential.
- Opportunity to gain valuable experience in the field of student financial support.
- Excellent payrate and paid weekly.
- Work within a supportive and dynamic team environment.
- Contribute to the financial well-being of students in Scotland.
If you are looking for a role that offers both professional development and the chance to make a positive impact, we encourage you to apply for this exciting opportunity. Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Customer Service Administrator in Edinburgh employer: Blue Arrow Ltd. Edinburgh
Contact Detail:
Blue Arrow Ltd. Edinburgh Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator in Edinburgh
✨Tip Number 1
Get to know the company! Research their values and mission, especially since they’re focused on supporting students in Scotland. This will help you tailor your conversations and show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering excellent service, think of examples from your past experiences where you’ve gone above and beyond for a customer. Be ready to share these during interviews!
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to get insider tips about the interview process and what it’s really like to work there. Plus, it shows you’re proactive and keen!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re here to support you every step of the way, so let’s make this happen together!
We think you need these skills to ace Customer Service Administrator in Edinburgh
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Administrator role. Highlight your previous customer service experience and any relevant skills that match the job description. We want to see how you fit into our team!
Show Off Your Communication Skills: Since this role involves responding to queries from students and stakeholders, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to show us you can convey information effectively.
Highlight Your Attention to Detail: The role requires meticulous attention to detail, especially when assessing funding applications. Include examples in your application that showcase your ability to manage details and follow guidelines accurately. We love a candidate who can keep things on track!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and ensures you’re considered for this fantastic opportunity. Don’t miss out!
How to prepare for a job interview at Blue Arrow Ltd. Edinburgh
✨Know Your Stuff
Before the interview, make sure you understand the role of a Support Officer and the importance of customer service in the higher education sector. Familiarise yourself with the financial support processes for students in Scotland, as this will show your genuine interest and preparedness.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, prepare examples from your past experiences where you effectively handled customer queries or resolved issues. Practising clear and concise responses will help you shine during the interview.
✨Demonstrate Adaptability
Be ready to discuss how you've managed changing priorities in previous roles. Highlight specific instances where you successfully adapted to new challenges or took on additional responsibilities, as this aligns perfectly with the job's requirements.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of projects you might work on, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the position is the right fit for you.
