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- Tasks: Engage with customers, book appointments, and upsell flooring products.
- Company: Join a supportive company focused on your growth and success.
- Benefits: Earn £13.33 PH plus bonuses, with no late nights or weekends.
- Why this job: Perfect for those who love talking to people and thrive in a target-driven environment.
- Qualifications: Previous experience in customer service or call centre roles is essential.
- Other info: Located near Huyton, this role offers a full-time opportunity.
Are you great on the phone? Fancy £13.33 PH plus up to £500 Bonus? Would you consider yourself a good negotiator? Looking for Monday - Friday work - not late nights or weekends? Happy to do part of your role selling to customers? Live near Huyton?
If there was ever an opportunity to kick-start or further enrich your customer service career, this is it. Becoming a Customer Service appointment advisor.
You will previously have worked in a call centre or customer service role and have evidence that you can sell to people using effective negotiating skills. This is a great role and provides a full-time opportunity with a company that is dedicated to you as an individual.
Your objective is to get as many appointments booked in each week; we do work to targets as this helps have a goal to work to.
Your typical day looks like this:
- Talking through orders to customers & checking progress
- Up selling on orders
- Beating sales targets to warm leads - this involves calling customers and talking through our flooring products for home or gardens
We sell flooring to domestic and external premises. You will have an interest in people and talking to them. Sales will be something you do naturally and you won't shy away from customers not interested. This role will suit someone that enjoys talking to people and has a natural flair in speaking with customers with ease.
Customer Service Appointment Advisor employer: Blue Arrow - Liverpool Careers
Contact Detail:
Blue Arrow - Liverpool Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Appointment Advisor
✨Tip Number 1
Familiarise yourself with our flooring products before the interview. Knowing the ins and outs of what we offer will not only boost your confidence but also show us that you're genuinely interested in the role.
✨Tip Number 2
Practice your negotiation skills! Role-play scenarios with friends or family where you have to convince them to book an appointment. This will help you feel more comfortable when speaking with potential customers.
✨Tip Number 3
Prepare to discuss your previous customer service experiences. Think of specific examples where you successfully handled difficult customers or exceeded sales targets, as this will demonstrate your capability in a similar environment.
✨Tip Number 4
Show enthusiasm during your interactions with us. A positive attitude can be contagious, and we want to see that you’re excited about the opportunity to work with customers and help them find the right flooring solutions.
We think you need these skills to ace Customer Service Appointment Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience in customer service or call centre roles. Emphasise any sales achievements and your ability to negotiate effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your natural sales abilities. Mention specific examples of how you've successfully engaged with customers and met targets in the past.
Highlight Relevant Skills: In your application, focus on skills that are crucial for the role, such as communication, negotiation, and problem-solving. Use keywords from the job description to align your application with what the company is looking for.
Prepare for Potential Questions: Think about common interview questions related to customer service and sales. Prepare answers that demonstrate your experience and how you handle challenging situations with customers.
How to prepare for a job interview at Blue Arrow - Liverpool Careers
✨Show Off Your Communication Skills
As a Customer Service Appointment Advisor, your ability to communicate effectively is key. During the interview, demonstrate your phone etiquette and how you can engage with customers. Practice common scenarios where you might need to negotiate or upsell, as this will showcase your skills.
✨Prepare for Role-Play Scenarios
Expect to encounter role-play exercises during the interview. These are designed to assess your negotiation and sales abilities. Familiarise yourself with the products you'll be discussing, and think about how you would handle objections from customers. This preparation will help you feel more confident.
✨Highlight Your Previous Experience
Make sure to discuss your past roles in customer service or call centres. Provide specific examples of how you've successfully booked appointments or met sales targets. This will give the interviewer confidence in your ability to perform in the role.
✨Express Your Interest in the Company
Research the company and its flooring products before the interview. Showing genuine interest in what they do and how you can contribute will set you apart. Be ready to explain why you want to work there and how you align with their values.
