At a Glance
- Tasks: Help customers resolve delivery issues and manage complaints with a proactive approach.
- Company: Join a supportive team in Belfast focused on customer satisfaction.
- Benefits: Earn £12.75 per hour with opportunities for growth and development.
- Other info: Dynamic role with a chance to enhance your communication and IT skills.
- Why this job: Make a difference by ensuring customers receive the best service possible.
- Qualifications: 5 GCSEs including Maths and English, or relevant experience in customer service.
The predicted salary is between 25000 - 30000 € per year.
Key Duties / Responsibilities
- Contribute to the investigation and resolution of customer stock delivery aftersales discrepancies, which include communication with Logistics teams and the interrogation of warehouse management and eFinancials systems. Escalate significant/high value discrepancies to line/senior manager where necessary. Maintain accurate records of aftersales discrepancies for monitoring/analysis purposes.
- Record customer complaints via the PaLS customer complaints register. Where appropriate take the lead in the investigation of customer complaints and recommend corrective and preventive measures.
- Process HSC and Private sector customer requests for stock returns, ensuring returns criteria are met and all necessary documentation is generated using eFinancials and Business Intelligence reporting systems.
- Assist in daily call handling, responding to customer queries and provide assistance as appropriate.
- Assist in the daily creation/maintenance of all HSC customer Internal Delivery Address related standing data records in keeping within agreed timeframes using FPL eFinancials application.
- Assist in the filing of team related records in line with PaLS records management, retention and destruction protocols.
Essential Criteria
- A minimum of 5 GCSE's at Grade A-C to include Mathematics and English OR relevant NVQ Level 2 or GNVQ qualification plus 1 year's relevant experience, OR Two (2) years relevant work-based experience.
- Experience in a customer service role dealing directly with customers, clients or suppliers (e.g., Admin/Retail or warehouse role).
- IT Skills particularly in the use of Microsoft office applications such as Word, Outlook and Excel.
Customer Helpline Officer in Belfast employer: Blue Arrow HS
As a Customer Helpline Officer in Belfast, you will join a dynamic team dedicated to delivering exceptional service and support to our customers. We pride ourselves on fostering a collaborative work culture that values employee growth, offering comprehensive training and development opportunities to enhance your skills. With competitive pay and a commitment to work-life balance, we ensure that our employees feel valued and empowered in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Helpline Officer in Belfast
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Helpline Officer, you'll be dealing with queries all day. Role-play with a friend or family member to get comfortable with handling different types of customer interactions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Helpline Officer in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Helpline Officer role. Highlight your relevant experience in customer service and any specific skills that match the job description, like your IT skills with Microsoft Office.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Mention your experience with customer complaints and how you’ve successfully resolved issues in the past.
Showcase Your Communication Skills:Since this role involves a lot of communication, make sure to demonstrate your strong communication skills in your application. Use clear and concise language, and don’t forget to mention any experience you have in handling customer queries.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly and stands out in the crowd!
How to prepare for a job interview at Blue Arrow HS
✨Know Your Stuff
Make sure you understand the key duties of a Customer Helpline Officer. Familiarise yourself with stock delivery processes, customer complaint handling, and the systems mentioned in the job description like eFinancials. This will show that you're genuinely interested and prepared.
✨Showcase Your Experience
Be ready to discuss your previous customer service roles. Think of specific examples where you've resolved issues or handled complaints effectively. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Brush Up on IT Skills
Since the role requires proficiency in Microsoft Office applications, especially Word, Outlook, and Excel, it’s a good idea to practice using these tools. Be prepared to discuss how you've used them in past roles or how you would use them in this position.
✨Ask Smart Questions
Prepare a few thoughtful questions to ask at the end of your interview. This could be about the team dynamics, the challenges faced in the role, or how success is measured. It shows that you’re engaged and thinking ahead about your potential fit within the company.
