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For Companies At a Glance
- Tasks: Manage orders, customer relations, and support sales operations in a dynamic environment.
- Company: Join a growing, innovation-led company with a global presence.
- Benefits: Competitive salary, annual bonuses, 30 days holiday, and health benefits.
- Why this job: Be a key player in ensuring excellent customer experiences and operational efficiency.
- Qualifications: Experience in sales administration or customer service, strong communication skills.
- Other info: Opportunities for personal and professional development in a supportive team.
The predicted salary is between 28000 - 30000 £ per year.
Location: Hillington (site-based Monday-Friday 1:30pm to 10pm) Permanent vacancy - Sales Admin Salary - £25,000 - £30,000
Role Overview
The Sales Administrator plays a central role in ensuring smooth end-to-end order processing for the company's US operations. From order entry through invoicing and shipping, you'll coordinate across Sales, Operations, Supply Chain, and customers to deliver a seamless experience. You'll manage ERP data accuracy, proactive customer communication, and procurement support while helping maintain the company's global quality standards. Reporting directly to the Operations Lead and Supply Chain Lead, this position plays a key part in ensuring efficient workflow, accurate documentation, and excellent customer experience. The role will ensure that customer service and fulfilment quality meet the expectations of our global standards. It will act as a key link between the US office and the USA Customers and also support US operations when needed.
Key Responsibilities
- Order Management
- Process customer orders and quotations accurately and efficiently.
- Enter and maintain order details in the company's ERP/CRM system.
- Monitor order progress from confirmation through to dispatch.
- Coordinate with production, purchasing, and logistics to ensure timely fulfilment.
- Customer Relations
- Serve as a primary point of contact for customer inquiries.
- Provide prompt updates regarding order status, lead times, and delivery schedules.
- Notify customers of any production or shipping delays and propose alternative solutions.
- Build and maintain professional relationships to ensure high customer satisfaction.
- Invoices & Billing
- Generate invoices and credit notes accurately and on time.
- Coordinate with the finance team to verify billing details and resolve discrepancies.
- Ensure all pricing and payment terms align with approved quotations or contracts.
- Supporting the Shipping Desk
- Collaborate with the shipping team to prepare and verify dispatch documentation (packing lists, waybills, customs declarations, etc.).
- Ensure all shipping paperwork complies with customer and regulatory requirements.
- Track shipments and update customers with dispatch and delivery details.
- Operational Support
- Assist the Sales Team with operational queries and administrative tasks.
- Support the Supply Chain and Operations departments with order-related data and updates.
- Maintain accurate digital and physical records of orders, invoices, and shipping files.
- Procurement Key Responsibilities
- Raise purchase orders in line with approved sales orders, forecasts, or instructions from Operations and Supply Chain.
- Confirm supplier pricing, lead times, and delivery dates before order placement.
- Enter and maintain accurate purchase order and supplier invoice records in the system.
- Match supplier invoices to purchase orders and flag discrepancies for review.
- Track open purchase orders and follow up with suppliers on delivery status.
- Escalate delays, shortages, or pricing issues to the Operations or Supply Chain Lead.
- Maintain organised procurement documentation for audit and reporting purposes.
- Support coordination between suppliers, sales, warehouse, and shipping teams.
- Assist with basic supplier communication and updates as required.
- Reporting
- Prepare regular sales, orders, and shipment status reports.
- Provide updates and metrics to the Operations Lead and Supply Chain Lead.
- Identify process bottlenecks and propose improvements to increase workflow efficiency.
Skills and Experience
- Proven experience in Sales Administration, Order Processing, or Customer Service.
- Strong knowledge of invoicing, shipping documentation, and order management workflows.
- Excellent communication skills with a customer-focused approach.
- Proficiency in Microsoft Office (Excel, Outlook) and familiarity with ERP/CRM systems.
- Strong organizational and multitasking abilities with a high attention to detail.
- Experience working with logistics, supply chain, or manufacturing environments is preferred.
- Ability to work independently while maintaining strong cross-departmental collaboration.
Why Join the team?
- Be part of a growing, innovation-led business with a global footprint.
- Join a company that values personal and professional development, offering internal and external training as you develop in your role.
- Build your career path and progress with the company that has a focus on equality, diversity and inclusion.
- Sustainability and the environment are ingrained in our practices.
- Starting salary of between £28,000 and £30,000 based on experience, plus annual bonus structure. Salary reviewed every April after completion of 6 month probationary period.
- Benefits include HEKA employee benefit platform, Death in Service insurance at 3x Salary, Optional healthcare plan, Wellbeing and online GP support along with mental health support. Increasing contractual sick pay after year one. Company pension. 30 days holiday per year including public holidays.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Sales Admin in Glasgow employer: Blue Arrow - Glasgow
Contact Detail:
Blue Arrow - Glasgow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Admin in Glasgow
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and practising common questions. We recommend using the STAR method to structure your answers, so you can showcase your skills effectively.
✨Tip Number 3
Follow up after interviews with a thank-you email. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your interest in the role!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that Sales Admin role, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Sales Admin in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Sales Admin role. Highlight your experience in order processing, customer service, and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Sales Admin position. Share specific examples of your past experiences that align with the responsibilities listed in the job description.
Showcase Your Communication Skills: Since this role involves a lot of customer interaction, make sure to demonstrate your excellent communication skills in your application. Whether it's through your CV or cover letter, let us know how you've successfully managed customer relationships in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Blue Arrow - Glasgow
✨Know Your Order Management
Familiarise yourself with the order processing workflow, especially how it relates to sales administration. Be ready to discuss your experience with ERP/CRM systems and how you've ensured data accuracy in previous roles.
✨Customer Communication is Key
Prepare examples of how you've effectively communicated with customers in past positions. Highlight your ability to provide updates on order statuses and resolve issues promptly, as this role heavily relies on maintaining customer satisfaction.
✨Showcase Your Organisational Skills
Be prepared to discuss how you manage multiple tasks and maintain attention to detail. Bring examples of how you've organised documentation and records in previous jobs, as this will be crucial for the Sales Admin position.
✨Demonstrate Team Collaboration
This role requires strong cross-departmental collaboration. Think of instances where you've worked closely with sales, operations, or supply chain teams to achieve a common goal, and be ready to share those stories during your interview.