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- Tasks: Assist in managing hospitality operations, ensuring excellent service and team performance.
- Company: Join a vibrant hospitality team at a stunning Loch Lomond location.
- Benefits: Competitive salary, career development, and a dynamic work environment.
- Why this job: Make a real impact in a role that combines leadership and customer service.
- Qualifications: Experience as an Assistant Manager with strong business awareness required.
- Other info: Must have own transport; flexible hours including evenings and weekends.
The predicted salary is between 27644 - 29959 £ per year.
Job Vacancy – Assistant Hospitality Operations Manager
Location – Alexandria (Loch Lomond)
Salary – £27644 – £29959 subject to experience
Client seeks to appoint an experienced Assistant Hospitality Operations Manager (AHOM) to assist the management team. Please consider the location before applying as this is not a live in role and you will need your own transport to get to work.
As well as serving breakfast, bar meals, restaurant lunches and dinners, they host weddings, conferences, and events. The ideal candidate will be an existing Assistant Manager or hold recent Assistant Manager experience with strong business and financial awareness who is used to managing teams within intimate hotel settings. This post requires the knowledge and ability to get involved in all aspects of operations and build on the strengths and reputation of the existing team.
The normal hours for this full-time position are 35 per week, operating 5 days over 7 including evenings and weekends. Rate of pay will be in the range of £27644 – £29959 subject to experience, with an additional 5% supplement
Assist the Manager to implement business development strategies and operational plans for catering to members, conferences and events and special occasions e.g. weddings to generate income for the University, whilst enhancing client experience and the University\’s reputation.
Assist the Manager and the team to deliver an excellent catering service through great food and excellent customer service and offer a warm welcome to members, clients and visitors.
Liaise with departmental colleagues, delegating work as appropriate to ensure all areas are adequately resourced. Carry out routine monitoring of catering areas to check all agreed service standards are consistently met.
Monitor operational performance and efficiencies, implementing actions to ensure achieve budgeted targets and associated key performance indicators for designated areas of the business as agreed with the Manager. Advise on the uptake of promotional activity, recommending changes as required.
Assist with the implementation and compliance of all food & drink legislation, university policies and procedures, in particular those relating to: health and safety, COSHH, manual handling & customer service and fire detection maintenance recording and testing.
Assist with the development and operation of Kinetics, Sharepoint Bookings, Calendar entries and other job role relevant software.
Assist with the management and delivery of all Hospitality and Bar Services in liaison with: management colleagues, chefs, co-ordinators, external contacts and departmental colleagues.
Undertake the Annual Development Review (ADR) process and assist and mentor with the ADR process for all relevant Campus and operational team members.
Assist with the recruitment, induction, training and development of all relevant operational catering staff. Act as first line contact for sickness absence, holidays and performance management issues for all relevant staff you will be responsible for.
Assist with staff weekly and monthly payroll records and monitor spending levels, keep financial and administrative records of till income and banking records. Maintain stock levels and order new supplies as required for bar, wine and catering supplies.
Contribute to the member offers to offer value for membership and plan for and actively promote services to enhance the reputation of Catering & Hospitality to members and their guests, visitors and the wider university community.
Perform any other reasonable duties requested by and including deputising and representing the Management in their absence.
Driving and a full driving licence will be an essential part of the position given the remote location and variable start/finish times for shifts, out of hours keyholder attendance responsibilities may be required for burglar and fire alarm activations and to assist transporting staff getting to and from work in the supplied staff vehicle.
Overnight sleeping arrangement to cover resident\’s emergency cover in the managers absence on leave periods (shared with others).
If you have the experience required and can get to Loch Lomond with your own transport then please submit your CV.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Assistant Hospitality Operations Manager in Alexandria, Dunbartonshire employer: Blue Arrow - Glasgow
Contact Detail:
Blue Arrow - Glasgow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Hospitality Operations Manager in Alexandria, Dunbartonshire
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know about openings at places like the one in Alexandria. A friendly chat can sometimes lead to a job offer before it even gets advertised!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Show them you’re not just another candidate; you’re genuinely interested in their operations and how you can contribute to their success. We want to see that passion!
✨Tip Number 3
Practice your interview skills with a friend or in front of a mirror. Focus on articulating your experience in managing teams and delivering excellent customer service, as these are key for the Assistant Hospitality Operations Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Assistant Hospitality Operations Manager in Alexandria, Dunbartonshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Assistant Hospitality Operations Manager role. Highlight your relevant experience in hospitality, team management, and any financial awareness you've got. We want to see how you can bring your unique skills to our team!
Showcase Your Passion: In your cover letter, let us know why you're passionate about hospitality and what excites you about this role. Share any experiences that demonstrate your commitment to excellent customer service and team collaboration. We love hearing your story!
Be Clear and Concise: When filling out your application, keep it clear and concise. Use bullet points where possible to make it easy for us to read. We appreciate straightforwardness, so get to the point while still showcasing your strengths!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we do!
How to prepare for a job interview at Blue Arrow - Glasgow
✨Know Your Stuff
Before the interview, make sure you’re familiar with the hospitality industry, especially in relation to operations management. Brush up on your knowledge of food and drink legislation, customer service standards, and financial awareness. This will show that you’re not just interested in the role but also understand the nuances of the business.
✨Showcase Your Team Skills
As an Assistant Hospitality Operations Manager, you'll be managing teams. Prepare examples of how you've successfully led a team in the past, whether it was during busy service times or while implementing new procedures. Highlight your ability to delegate effectively and ensure everyone is working towards common goals.
✨Demonstrate Your Problem-Solving Abilities
Think of specific challenges you've faced in previous roles and how you overcame them. Whether it was dealing with a staffing issue or ensuring compliance with health and safety regulations, being able to articulate these experiences will demonstrate your capability to handle the pressures of the job.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, upcoming events, or how they measure success in the role. This shows your genuine interest in the position and helps you gauge if the company culture aligns with your values.
