?? Customer Service Advisor (Inbound Calls) ?? Temporary Ongoing Opportunity | Full Training Provided | Potential Permanent Role Blue Arrow is delighted to be supporting our client with their upcoming winter recruitment campaign and is currently recruiting Customer Service Advisors (Inbound Calls) to join a busy, friendly, and professional contact centre team. This is a fantastic opportunity to join a well-established organisation with full paid training , ongoing support, and the potential to secure a permanent position for successful candidates. ?? Customer Service Advisor (Inbound Calls) Location & Pay ?? Location: Belper, Derbyshire ?? Training Location: Denby, Derbyshire (First 4 Weeks) ?? Temporary Ongoing Assignment ?? £13.61 per hour ?? £20.42 per hour for Overtime & Weekend Shifts ? 39.5 Hours Per Week ?? About the Customer Service Advisor (Inbound Calls) Role Are you passionate about delivering outstanding customer service? We're looking for friendly, professional, and customer-focused individuals to become the first point of contact for customers, helping to resolve enquiries, answer questions, and provide a positive experience on every call. This is an excellent opportunity to build valuable customer service experience within a leading organisation that offers full training, ongoing support, and genuine long-term opportunities. ?? Customer Service Advisor (Inbound Calls) Start Date ?? Monday 5th October ?? Customer Service Advisor (Inbound Calls) Training Programme All successful Customer Service Advisors (Inbound Calls) will complete a comprehensive 4-week paid training programme at the client's training centre in Denby before transferring to the main site in Belper. ?? Customer Service Advisor (Inbound Calls) Training Hours ?? Monday to Wednesday: 9:00am - 5:00pm ?? Thursday & Friday: 9:00am - 4:45pm ? Full attendance throughout training is essential to ensure you have the knowledge, confidence, and support required to succeed in the role. ?? What Will a Customer Service Advisor (Inbound Calls) Do? As a Customer Service Advisor (Inbound Calls) , you will: ? Handle inbound customer enquiries via telephone ? Provide accurate information and guidance to customers ? Resolve customer queries efficiently and professionally ? Update customer records accurately across multiple systems ? Work within service level agreements and team objectives ? Deliver exceptional customer service on every interaction ? Escalate complex enquiries when appropriate ? Build positive relationships through excellent communication ? Maintain a high level of accuracy and attention to detail ? Customer Service Advisor (Inbound Calls) Working Hours Following successful completion of training, Customer Service Advisors (Inbound Calls) will move onto a 6-week rotating rota pattern . ??? Customer Service Advisor (Inbound Calls) Shift Pattern ? Shifts between 8:00am and 6:00pm ? 39.5 paid hours per week ?? You may be allocated to any week within the 6-week rota cycle depending on business requirements. ?? Customer Service Advisor (Inbound Calls) Weekend Working ? 2 in every 6 Saturdays ?? 8:00am - 3:00pm ? 1 in every 6 Sundays ?? 8:00am - 12:00pm ?? Flexibility is essential, as working patterns will vary throughout the rota cycle. ?? About You - Customer Service Advisor (Inbound Calls) We're open-minded and welcome applications from anyone who feels they have the skills and attitude to succeed. Ideally, as a Customer Service Advisor (Inbound Calls) , you'll have: ??? Excellent communication and interpersonal skills ?? A genuine passion for helping customers ?? Confidence using multiple computer systems and databases ?? Strong organisational skills and attention to detail ? The ability to remain professional in a fast-paced environment ?? A positive attitude and willingness to learn ?? Strong customer service skills ?? Previous experience in customer service, retail, hospitality, administration, or contact centres is desirable but not essential ?? Why Apply for the Customer Service Advisor (Inbound Calls) Role? ?? £13.61 per hour ?? £20.42 per hour for overtime and weekend shifts ? 39.5 paid hours per week ?? Weekly pay ?? 28 days holiday entitlement ?? Company pension scheme ??? Access to high street discounts ?? Dedicated Blue Arrow consultant support ?? Comprehensive paid training programme ?? Ongoing development and support ?? Potential permanent opportunities ?? Assignment expected to run until approximately March 2027 ??? On-site canteen facilities ?? Free on-site parking ?? Modern office environment ?? Friendly and supportive team culture ? Valuable experience with a leading organisation ?? Customer Service Advisor (Inbound Calls) Recruitment Process The recruitment process is quick and straightforward: 1?? A brief 5-minute video call with a member of the recruitment team 2?? A Microsoft Teams interview with the client Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people. TPBN1_UKTJ
Customer Service Advisor (Inbound Calls) employer: Blue Arrow - Derby
Blue Arrow is an exceptional employer for chefs, offering flexible working hours across a variety of environments including pubs, restaurants, and schools in the Stoke on Trent area. With competitive pay rates, weekly payments, and opportunities for permanent placements, our supportive work culture prioritises your needs and commitments while fostering professional growth through diverse culinary experiences.
