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For Companies At a Glance
- Tasks: Assist customers with inquiries and provide top-notch service.
- Company: Join a leading manufacturer in the heating and hot water industry.
- Benefits: Competitive pay, fully paid training, and potential for permanent position.
- Why this job: Gain valuable experience in customer service while working in a supportive environment.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Enjoy a dynamic role with opportunities for career advancement.
Customer Service Advisor
Location: Belper
Hours: 39.5 hours per week
Pay: approx. £12.94 p/h
Monday to Friday between 8am and 6pm
One weekend shift on a rotational basis:
Saturday 8am-3pm/Sunday 8am-12pm
Start Date: Tuesday 7th April
Training: 4 weeks (fully paid)
Contract: Temp to Perm
About the Role
We are recruiting for Customer Service Advisors to join a leading manufacturer of heating and hot water solutions, including domestic boilers. Based in Belper, this role offers the chance to be part of a supportive and customer-focused team, helping customers with their boiler cover and product enquiries.
You\’ll be handling a high volume of inbound calls, supporting both insurance customers and the sales side of the business. This is a great opportunity for someone with a background in customer service or sales who enjoys working in a fast-paced environment and making a real difference to customers.
Key Responsibilities
* Handle approximately 60 inbound calls per day from customers regarding boiler cover, product support, and general enquiries.
* Provide exceptional customer service, ensuring all interactions are professional, empathetic, and solution focused.
* Support customers with insurance cover management, renewals, and troubleshooting.
* Assist with sales-related enquiries – no cold calling involved.
* Maintain accurate records and update customer accounts.
* Collaborate with colleagues to ensure smooth operations and customer satisfaction.
* Take ownership of customer issues and follow through to resolution.
What We\’re Looking For
* Previous experience in customer service or sales (inbound or outbound).
* Strong communication skills and a confident, friendly telephone manner.
* Ability to work in a high-volume call environment.
* A proactive attitude and willingness to get involved.
* Excellent attention to detail and organisational skills.
* Comfortable using computer systems and managing customer data.
* Interest or experience in home heating products or boiler systems is a plus.
What\’s in It for You?
* Structured training and ongoing support
* Opportunity to work with a reputable and innovative manufacturer
* Friendly and inclusive team environment
* No cold calling – all calls are inbound
If you\’re ready to take the next step in your customer service career and want to be part of a team that values your contribution, we\’d love to hear from you!
If you are interested in the above role and feel you can meet the above requirements – we would love to hear from you. Please click APPLY today and wait for a consultant to action your application. This normally happens within 24 to 48 hours.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Customer Service Advisor employer: Blue Arrow - Derby
Contact Detail:
Blue Arrow - Derby Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Research their values and products so you can show genuine interest during your interview. It’ll help us stand out as a candidate who truly cares about the role.
✨Tip Number 2
Practice common customer service scenarios. Think about how you’d handle tricky situations and be ready to share examples from your past experiences. This will show us that you’re prepared and capable.
✨Tip Number 3
Network with current employees if you can! They might give you insider tips on what the hiring team is looking for. Plus, it shows us that you’re proactive and eager to fit into the company culture.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your achievements!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for the Customer Service Advisor role. Keep it friendly and professional, and let your personality come through.
Be Clear and Concise: When filling out your application, keep your answers straightforward. We appreciate clarity, so avoid jargon and get straight to the point. This helps us understand your qualifications better!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it’s super simple!
How to prepare for a job interview at Blue Arrow - Derby
✨Know the Company Inside Out
Before your interview, do some homework on the company. Understand their products, values, and what makes them a leader in heating and hot water solutions. This will not only impress your interviewers but also help you tailor your answers to align with their mission.
✨Showcase Your Customer Service Skills
As a Customer Service Advisor, your ability to handle queries and resolve issues is key. Prepare examples from your past experiences where you successfully managed customer interactions. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play during the interview. This could involve handling a difficult customer or resolving a complaint. Practise common scenarios beforehand so you can demonstrate your problem-solving skills and calm demeanour under pressure.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training processes, or what success looks like in this role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.