At a Glance
- Tasks: Support patients through their healthcare journey in a busy contact centre.
- Company: Join a respected and growing healthcare organisation with a collaborative culture.
- Benefits: Competitive pay, full training, and potential for permanent position with great perks.
- Other info: Flexible shifts and opportunities for career growth in a supportive environment.
- Why this job: Gain valuable experience in healthcare while making a real difference to patients' lives.
- Qualifications: Strong communication skills and a proactive, customer-focused approach.
The predicted salary is between 13.45 - 13.45 £ per hour.
Blue Arrow is recruiting 4 Patient Services Therapy Coordinators to join a respected and growing healthcare organisation. If you're looking for a customer service or administration role with genuine long-term career prospects, this is an excellent opportunity to join a professional healthcare environment where full training and support are provided from day one.
This position is ideal for individuals seeking to develop a career within healthcare support, patient services, customer experience, or office-based administration roles.
Working Hours
- Full-Time Positions
- Rotating shifts between 8:00am and 8:00pm
- Occasional Saturday working required
About the Role
As a Patient Services Therapy Coordinator, you will be a key member of a busy contact centre and administration team, supporting patients throughout their healthcare journey. You will act as a vital point of contact between patients, clinicians, and internal departments, delivering outstanding service while ensuring information is managed accurately and in line with healthcare compliance standards. This is a fast-paced, customer-focused position where excellent communication, organisation, and attention to detail are essential.
Responsibilities
- Handle inbound and outbound enquiries via telephone, email, and online channels
- Provide professional and compassionate support to patients, resolving queries efficiently
- Update and maintain accurate patient records across internal systems
- Complete a variety of administrative duties, including data entry and document processing
- Work towards individual and team service level agreements (SLAs) and performance targets
- Ensure compliance with company policies, quality standards, and data protection regulations
- Deliver a high standard of customer service in a high-volume contact centre environment
- Support a positive patient experience from initial enquiry through to resolution
What We're Looking For
We are keen to speak with candidates who are reliable, motivated, and eager to build experience within customer service, healthcare administration, contact centre, or support service environments.
Essential Skills & Experience
- Excellent verbal and written communication skills
- Strong attention to detail and organisational skills
- Confidence using IT systems, databases, and Microsoft Office applications
- Professional, proactive, and customer-focused approach
- Flexible and adaptable to changing priorities and shift patterns
- Ability to work effectively both independently and as part of a team
Desirable Experience
- Previous experience within a customer service, contact centre, administration, or patient support role
- Experience working within a healthcare environment would be beneficial but is not essential
Why Apply?
This role offers an excellent opportunity to gain valuable experience within a recognised healthcare organisation while working towards a permanent career opportunity. You'll have the opportunity to:
- Join a respected and growing healthcare provider
- Receive full training and a structured on-boarding programme
- Develop valuable customer service and healthcare administration skills
- Work within a supportive and collaborative team environment
- Gain experience in a professional healthcare setting
- Progress into a permanent position with an attractive benefits package
Benefits
- Competitive pay rate of £13.45 per hour
- Full training and structured on-boarding programme
- Supportive and collaborative working environment
- Valuable experience within a recognised healthcare organisation
Permanent Benefits (Following Successful Qualifying Period)
- Starting salary from £28,067.46 per annum
- 25 days annual leave plus bank holidays
- Pension scheme
- Private medical cover (subject to eligibility)
- Life assurance
- Employee perks and discounts platform
- Ongoing learning and development opportunities
- Company events and employee engagement activities
- Paid volunteering day
- Employee referral bonus scheme
Looking for your next opportunity within customer service, healthcare administration, or patient services? Click Apply Now and submit your application today. Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Patient Services Co-Ordinator in Branston employer: Blue Arrow - Derby
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StudySmarter Expert Advice🤫
We think this is how you could land Patient Services Co-Ordinator in Branston
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Blue Arrow - Derby. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Blue Arrow - Derby before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Patient Services Co-Ordinator in Branston
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Blue Arrow - Derby:Your cover letter is your chance to shine! Tell us why you want to work at Blue Arrow - Derby specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Blue Arrow - Derby!
How to prepare for a job interview at Blue Arrow - Derby
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
