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- Tasks: Provide technical advice and support to engineers and customers in a fast-paced environment.
- Company: Join a dynamic team at a leading service provider in Belper.
- Benefits: Competitive salary, bonus potential, generous holiday, and a supportive pension scheme.
- Other info: Enjoy a modern workspace, team-building events, and comprehensive training.
- Why this job: Make a real difference by solving problems and delivering exceptional customer service.
- Qualifications: Strong technical aptitude and communication skills; experience in technical support is a plus.
The predicted salary is between 27349 - 27349 £ per year.
Our client is looking for a Technical Advisor to join their Service Technical department in Belper. If you have a thirst for knowledge, a passion for problem-solving, and the drive to deliver world-class customer service, this could be the role for you.
What You'll Do
- Provide technical advice to Gas Safe registered engineers and end users.
- Diagnose and explain technical issues with clarity, accuracy, and diplomacy.
- Deliver outstanding customer service over the phone in a fast-paced environment.
- Work towards KPIs, ensuring performance and customer satisfaction.
- Embrace seasonal demand: winter is busy with back-to-back calls, while summer offers quieter periods for training and development.
What They're Looking For
- Strong technical aptitude and curiosity to understand how things work.
- Experience in Level 3 technical support (ideal), with in-depth problem-solving skills.
- Level 1 or 2 support experience considered if you demonstrate strong problem-solving ability.
- GCSE Grade 4 or above (or equivalent) in English.
- Computer literacy, including Microsoft applications and Salesforce.
- Excellent communication skills and a team-oriented mindset.
- Call centre experience is beneficial but not essential.
What You'll Get
- Competitive salary of £27,349 per year plus up to £1,500 bonus.
- 25 days holiday + bank holidays.
- Generous pension scheme for long-term financial security.
- Modern, refurbished contact centre with sit-stand desks to boost productivity and wellbeing.
- Clear shift planning to support work-life balance.
- Fun team-building events and competitions.
- Full product training provided.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Technical Advisor in Belper employer: Blue Arrow - Derby
Contact Detail:
Blue Arrow - Derby Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Advisor in Belper
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Since the role involves diagnosing technical issues, try to simulate some common scenarios you might face. This will boost your confidence and prepare you for those tricky questions during the interview.
✨Tip Number 3
Don’t underestimate the power of networking! Reach out to current or former employees on LinkedIn. They can provide insider tips and maybe even put in a good word for you. Plus, it shows initiative!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Technical Advisor in Belper
Some tips for your application 🫡
Show Your Technical Skills: Make sure to highlight your technical aptitude in your application. We want to see how you’ve tackled problems in the past and what makes you curious about technology. Don’t hold back on sharing specific examples!
Tailor Your Application: Take a moment to customise your CV and cover letter for this role. We’re looking for someone who can deliver outstanding customer service, so mention any relevant experience that showcases your communication skills and problem-solving abilities.
Be Clear and Concise: When writing your application, clarity is key! We appreciate straightforward language that gets to the point. Avoid jargon unless it’s necessary, and make sure your passion for the role shines through.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Blue Arrow - Derby
✨Know Your Stuff
Brush up on your technical knowledge related to the role. Understand common issues that Gas Safe registered engineers might face and be ready to discuss how you would approach solving them. This shows your passion for problem-solving and your ability to deliver clear, accurate advice.
✨Practice Your Communication Skills
Since you'll be delivering customer service over the phone, practice explaining technical concepts in simple terms. Role-play with a friend or family member to ensure you can communicate effectively and diplomatically, especially under pressure.
✨Familiarise Yourself with KPIs
Understand what key performance indicators (KPIs) are relevant to the role. Be prepared to discuss how you would meet these targets and share any past experiences where you successfully achieved similar goals. This will demonstrate your commitment to performance and customer satisfaction.
✨Show Your Team Spirit
Emphasise your team-oriented mindset during the interview. Share examples of how you've collaborated with others in previous roles, especially in fast-paced environments. Highlighting your ability to work well with a team will resonate well with the company's culture.