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For Companies At a Glance
- Tasks: Provide top-notch customer service and administrative support across various channels.
- Company: Join a dynamic team in a modern contact centre environment.
- Benefits: Enjoy a competitive salary, flexible hours, and a supportive team culture.
- Why this job: Make a real difference by helping customers and partners with their needs.
- Qualifications: 3+ years in administration, strong communication, and organisational skills required.
- Other info: Part-time role with excellent work-life balance and career growth opportunities.
The predicted salary is between 24000 - 30000 £ per year.
30 hours per week (worked over 5 days)
Location: Belper
The Role
We are recruiting a Customer Service Administration Support professional to join our clients busy and collaborative contact centre environment. This role plays a key part in ensuring customers, partners, and internal teams receive timely, accurate, and service-focused support across multiple communication channels.
You will carry out a varied range of administrative and customer service tasks, supporting both business partners and end customers while contributing to efficient internal processes and smooth field operations.
Key Responsibilities
- Providing administrative support via phone, email, and digital platforms
- Handling B2B, partner, and customer enquiries in a professional and empathetic manner
- Supporting job closures by analysing and actioning requirements received from field engineers
- Coordinating consumables and supporting internal procedures related to spare parts
- Working closely with internal teams to improve service delivery
- Maintaining accurate records using spreadsheets, digital tools, and CRM systems
- Producing correspondence and operational updates accurately and within required timescales
About You
- Previous experience in an administration role exceeding 3 years, ideally within a customer service or service-led environment
- Confident communicator with a professional and customer-focused approach
- Highly organised, able to manage multiple tasks and shifting priorities
- Comfortable working independently as well as part of a team
- Experience using customer databases, scheduling systems, or dispatching tools
- Confident working with postcode mapping or geographical data
- Experience with CRM systems (e.g. Salesforce or similar) is advantageous but not essential
What’s on Offer
- Part-time role: 30 hours per week, worked across 5 days
- Modern, refurbished contact centre environment
- Well-planned shift patterns to support work-life balance
- Supportive team culture with regular team-building activities
- Competitive salary and benefits package
- Holiday allowance plus bank holidays
- Pension scheme and bonus opportunities
- Inclusive workplace committed to equality and diversity
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Customer Service Administration Support in Belper employer: Blue Arrow - Derby
Contact Detail:
Blue Arrow - Derby Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administration Support in Belper
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your answers, the more confident you'll feel during the actual interview.
✨Tip Number 3
Don’t forget to prepare some questions for them! Asking insightful questions shows that you’re engaged and keen to learn more about the role and the company. Plus, it helps you figure out if it's the right fit for you.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Service Administration Support in Belper
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in customer service and administration. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Showcase Your Communication Skills: Since this role involves a lot of communication, it’s important to demonstrate your ability to communicate clearly and professionally. Use examples from your past experiences where you’ve successfully handled customer enquiries or collaborated with teams.
Highlight Your Organisational Skills: Being organised is key in this role! Share specific instances where you managed multiple tasks or priorities effectively. We love to see how you keep everything running smoothly, especially in a busy environment.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to provide all the necessary information in one go. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at Blue Arrow - Derby
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Administration Support role. Familiarise yourself with the key responsibilities and think about how your previous experience aligns with them. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As this role involves handling enquiries via various channels, be prepared to demonstrate your communication skills. Practice articulating your thoughts clearly and empathetically. You might even want to prepare a few examples of how you've successfully managed customer interactions in the past.
✨Be Organised and Ready to Multi-task
Given the nature of the job, being organised is crucial. During the interview, highlight your ability to manage multiple tasks and shifting priorities. You could share specific instances where you juggled different responsibilities effectively, showcasing your organisational skills.
✨Familiarise Yourself with Relevant Tools
If you have experience with CRM systems or customer databases, make sure to mention it during the interview. Even if you haven't used specific tools like Salesforce, showing a willingness to learn and adapt to new technologies can set you apart. Brush up on any relevant software before the interview to speak confidently about it.