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- Tasks: Support customers with inquiries through inbound and outbound calls.
- Company: Join Blue Arrow, a leading recruitment consultancy in the UK.
- Benefits: Enjoy a hybrid work model after training and receive all necessary equipment.
- Why this job: Gain valuable experience in customer service while working with a reputable client.
- Qualifications: No specific qualifications required; just a passion for helping others.
- Other info: Full-time hours with a supportive team environment and training provided.
Position: Customer AdvisorLocation: Onsite for the 1st 8 weeks then Hybrid. Working 2 days in the office.Site: Located in Cardiff – CF15 7QUSalary: £11.44phHours: Full Time 37.5 hours per week, Monday to FridayShifts: 09:00 – 17:00 with 30 minutes lunch (unpaid) and 2x 15 minutes breaks (paid). Some flexibility maybe required to work until 17:15.Start date: 07/01/2025Contract Type: Temporary.Blue Arrow is one of Britain’s foremost recruitment consultancies delivering a range of employment services.We are looking for Customer Services advisors to support customers with general enquires. A mixture of inbound and outbound calls from and to customers of one of our clients, Stellantis Financial Services, working on the Vauxhall portfolio.All candidates will be in the office for the first 8 weeks which will encompass classroom training and graduation bay – after that you will move to hybrid the hybrid.All the necessary kit and equipment for the role is provided by the client and we are situated on the client site in Parc Nantgarw, Treforest, Cardiff CF15 7QU.As a result of the hybrid model post-graduation, candidates are to be local/commutable distance to the office.You will be helping and supporting customers mainly with balances outstanding that are 0-30 days old. Some cases can be 31-60 days old.Key activities:* Changes to account details.* Discussions about their finance agreement, termination of contract, taking payments, calculating settlement figures, re-financing, the se…
Customer Advisor employer: Blue Arrow Customer Success Hub
Contact Detail:
Blue Arrow Customer Success Hub Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor
✨Tip Number 1
Familiarize yourself with the Vauxhall portfolio and Stellantis Financial Services. Understanding their products and services will help you engage more effectively with customers during your calls.
✨Tip Number 2
Practice your communication skills, especially in handling customer inquiries. Role-playing different scenarios can prepare you for the variety of calls you might receive.
✨Tip Number 3
Be ready to demonstrate your problem-solving abilities. Think of examples from your past experiences where you successfully resolved customer issues, as this will be crucial in your role.
✨Tip Number 4
Since the position requires a hybrid model after training, ensure you are within a commutable distance to Cardiff. This shows your commitment and readiness for the role.
We think you need these skills to ace Customer Advisor
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Advisor position. Understand the key responsibilities and required skills, especially regarding customer service and handling financial inquiries.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service roles. Emphasize any previous work involving inbound and outbound calls, as well as your ability to handle customer inquiries effectively.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the automotive finance sector. Mention specific examples of how you've successfully supported customers in the past.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Blue Arrow Customer Success Hub
✨Know the Company and Role
Make sure to research Blue Arrow and Stellantis Financial Services. Understand their services, especially related to customer support and finance agreements. This will show your genuine interest in the role.
✨Prepare for Common Customer Scenarios
Think about common customer inquiries you might encounter, such as changes to account details or payment discussions. Prepare examples of how you would handle these situations effectively.
✨Demonstrate Communication Skills
As a Customer Advisor, strong communication is key. Practice clear and concise responses during the interview. Show that you can explain complex information simply and effectively.
✨Ask Insightful Questions
Prepare questions to ask at the end of the interview. Inquire about the training process, team dynamics, or what success looks like in this role. This shows your enthusiasm and willingness to engage.
