Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support the neighbourhood team with admin tasks and customer service.
- Company: Join a community-focused organisation dedicated to improving local neighbourhoods.
- Benefits: Enjoy flexible working options and opportunities for personal development.
- Why this job: Make a real impact in your community while gaining valuable experience.
- Qualifications: Ideal candidates should have relevant qualifications and experience in customer service.
- Other info: We are a Disability Confident Employer, promoting inclusivity in the workplace.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for a Neighbourhood Services Assistant, you will provide administrative support to the neighbourhood\’s team including:
* The delivery of customer services in an efficient, effective, and caring manner to internal and external customers and partner agencies.
* Having knowledge of conditions of tenancy and assist with the administration of enforcing conditions of tenancy.
* Ensuring the effective management of systems to achieve the smooth operations of the neighbourhood\’s team.
* Supporting Neighbourhood Officers in meeting targets, deadlines and compliance.
* Managing small projects to support the work of the Neighbourhoods Team.
Responsibilities
* Ensure all enquiries received are dealt with professionally and in line with service standards.
* Assist and support the delivery of neighbourhood improvement plans.
* Assist in the delivery of ensuring customers adhere to their conditions of tenancy.
* Support the work of the neighbourhood\’s team and ensure processes are in place to achieve a coordinated approach to all the disciplines that fall under Housing & Neighbourhoods.
* Provide administrative support as required to other areas that fall under housing and neighbourhood\’s directorate.
* Actively contribute to the continuous improvement of services for example by identifying better ways of working, participating in projects and working organisation and being open to change.
* Work effectively within own team and equally to support a \’one team\’ approach within the housing and neighbourhood\’s directorate and wider within Citizen generally.
* Maintain up to date communications with partners and agencies to ensure productive working relationships that support the delivery of business objectives.
* Actively be part of the work that supports customer involvement and engagement with a view of creating safer neighbourhoods. Supporting the development of initiatives that add value to services and help achieve corporate and local objectives.
* Ensure systems are in place to support the effective management of budgets.
* All work to be undertaken in line with the organisations policies and procedures, including Health & Safety, Customer Involvement, Equality and Diversity and Safeguarding.
* Undertake any other duties commensurate with this post as reasonably requested by Neighbourhood Team Leader.
To fulfil the requirements of this role you will have experience, skills, and knowledge in the following areas:
* Ideally attain relevant qualification e.g. NVQ level 3.
* Ideally attain higher level education (post A level) or equivalent through relevant training/experience.
* Basic knowledge of social housing organisations and understanding of roles.
* Ideally have basic knowledge and understanding of the legislative and regulatory frameworks applicable to the social housing sector.
* Ideally have basic knowledge of Housing Tenancy Conditions and the processes involved in their enforcement.
* Ideally have experience of working for a housing service provider or similar role that demonstrates regular interaction with the public or other relevant experience.
* Experience of dealing with vulnerable customers, some of who may be demanding or under stress.
* Ideally hold current clean driving licence and have access to a car.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Neighborhood Services Assistant in Coventry employer: Blue Arrow - Coventry
Contact Detail:
Blue Arrow - Coventry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighborhood Services Assistant in Coventry
✨Tip Number 1
Familiarise yourself with the local neighbourhood services and community initiatives in Coventry. Understanding the specific needs and challenges of the area will help you demonstrate your commitment to improving local services during interviews.
✨Tip Number 2
Network with professionals already working in housing and neighbourhood services. Attend local community meetings or events to connect with current employees, as they can provide valuable insights and potentially refer you for the position.
✨Tip Number 3
Brush up on your knowledge of tenancy conditions and the legislative frameworks relevant to social housing. Being able to discuss these topics confidently will show your preparedness and understanding of the role's responsibilities.
✨Tip Number 4
Prepare examples from your past experiences where you've successfully managed projects or improved processes. Highlighting your ability to contribute to continuous improvement will resonate well with the hiring team.
We think you need these skills to ace Neighborhood Services Assistant in Coventry
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Neighbourhood Services Assistant position. Understand the key responsibilities and required skills, as this will help you tailor your application.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise any previous roles in customer service, administrative support, or housing services, and include specific examples of your achievements.
Craft a Compelling Cover Letter: Write a cover letter that addresses why you are a great fit for the Neighbourhood Services Assistant role. Mention your understanding of tenancy conditions and your experience dealing with vulnerable customers, showcasing your ability to provide effective support.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at Blue Arrow - Coventry
✨Know Your Stuff
Familiarise yourself with the key responsibilities of a Neighbourhood Services Assistant. Understand the basics of tenancy conditions and the social housing sector, as this knowledge will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service, especially in challenging situations. Highlight your ability to handle vulnerable customers with care and professionalism, as this is crucial for the role.
✨Demonstrate Team Spirit
Be ready to discuss how you can contribute to a 'one team' approach. Share examples of how you've worked collaboratively in previous roles, as teamwork is essential in supporting the neighbourhood's team and achieving common goals.
✨Emphasise Continuous Improvement
Think about ways you've identified improvements in processes or services in your past roles. Be prepared to discuss how you can bring this mindset to the Neighbourhood Services Assistant position, showing that you're proactive and open to change.
