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- Tasks: Support customers in German and English via phone, email, and live chat.
- Company: Join Konecta, partnering with innovative online lottery brands.
- Benefits: Earn £13.35 per hour plus bonuses, with hybrid working options.
- Other info: Enjoy clear career progression and a supportive team culture.
- Why this job: Make a real impact by enhancing customer experiences in a fun environment.
- Qualifications: Fluent in German and English, with strong communication skills.
The predicted salary is between 13 - 13 £ per hour.
Pay: £13.35 per hour + bonus (OTE)
Location: Ringwood (Hybrid - 80% remote)
Shifts: Rotational shifts between 8am-8pm, Monday to Saturday
About the Role
Join Konecta, partnering with the ZEAL Group - innovators behind some of Europe's most exciting online lottery brands, including Tipp24 and Lotto24. You'll be the friendly, knowledgeable voice supporting customers in Germany, handling inbound calls, emails and live chats. Every interaction is about making the lottery experience smooth, fun and memorable.
If you enjoy helping people, solving problems, and working in a fast-paced, supportive environment - this one's for you.
What You'll Be Doing
- Supporting customers via phone, email and live chat
- Answering queries clearly and professionally in German & English
- Resolving issues with confidence and empathy
- Working closely with your Team Leader and colleagues
- Continuously looking for ways to improve the customer journey
- Bringing energy, curiosity and a positive attitude to the team
What We're Looking For
- Fluent German & English (written and spoken)
- Excellent communication and customer service skills
- Strong numeracy, literacy and attention to detail
- Confident problem-solver with good decision-making skills
- Call centre or back-office experience (helpful, not essential)
- Flexible and happy to work rotating shifts
Why Join Konecta?
- Hybrid working - work from home most of the time
- Monthly shift rota so you can plan ahead
- Supportive, collaborative team with real autonomy
- Clear career progression and development opportunities
- A culture that values ideas, innovation and having fun at work
- You'll be joining an established team that handles around 25,000 customer contacts per month, consistently achieving 90%+ customer satisfaction - and always aiming higher.
Your Future With Us
We believe in growing our people. As you develop, you'll have opportunities to:
- Take on additional responsibilities
- Progress into specialist or leadership roles
- Help shape how we deliver world-class customer experiences
Ready to Apply?
If you're passionate about customer service, love working in a team, and want to be part of something exciting - we'd love to hear from you.
German & English Customer Experience Consultant in Southampton employer: Blue Arrow- Contact Centre
Contact Detail:
Blue Arrow- Contact Centre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German & English Customer Experience Consultant in Southampton
✨Tip Number 1
Get to know the company! Research Konecta and the ZEAL Group. Understanding their values and culture will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your language skills! Since this role requires fluency in both German and English, brush up on your conversational skills. Role-play common customer scenarios with a friend to build confidence and fluency.
✨Tip Number 3
Prepare for situational questions! Think about how you would handle specific customer service challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your problem-solving skills.
✨Tip Number 4
Apply through our website! We want to see your application, so make sure you submit it directly on our platform. This way, you’ll be in the best position to get noticed by our hiring team.
We think you need these skills to ace German & English Customer Experience Consultant in Southampton
Some tips for your application 🫡
Show Off Your Language Skills: Since this role requires fluency in both German and English, make sure to highlight your language skills right at the start. Use clear examples of how you've used these languages in customer service or other relevant experiences.
Tailor Your Application: Take a moment to read through the job description and tailor your application to match. Use keywords from the description to show that you understand what we're looking for and how you fit into our team.
Be Personable and Professional: Remember, you're applying for a customer-facing role! Your written application should reflect your friendly and professional attitude. Keep it conversational but polished, showing us your personality while maintaining professionalism.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Blue Arrow- Contact Centre
✨Brush Up on Your Language Skills
Since this role requires fluency in both German and English, make sure to practice speaking and writing in both languages. Prepare to demonstrate your language skills during the interview by discussing your previous experiences or even role-playing customer interactions.
✨Know the Company and Its Products
Familiarise yourself with Konecta and the ZEAL Group, especially their online lottery brands like Tipp24 and Lotto24. Understanding their services will help you answer questions more confidently and show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully resolved customer issues or provided exceptional service. Highlight your problem-solving abilities and how you can bring a positive attitude to the team.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific customer scenarios. Think about common issues that might arise in a customer service role and prepare your responses. This will demonstrate your critical thinking and decision-making skills.