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For Companies At a Glance
- Tasks: Support customers in German and English via phone, email, and live chat.
- Company: Join Konecta, partnering with ZEAL Group, innovators in online lottery brands.
- Benefits: Earn £13.35 per hour plus bonuses, with hybrid working options.
- Other info: Enjoy clear career progression and a culture that values innovation.
- Why this job: Be part of a fun, supportive team making lottery experiences memorable.
- Qualifications: Fluent in German and English, excellent communication skills required.
The predicted salary is between 27000 - 28000 £ per year.
Multilingual Customer Experience Consultant - German & English Speaking
Pay: £13.35 per hour + bonus (OTE)
Location: London (Hybrid - 80% remote)
Shifts: Rotational shifts between 8am-8pm, Monday to Saturday
About the Role
Join Konecta, partnering with the ZEAL Group - innovators behind some of Europe's most exciting online lottery brands, including Tipp24 and Lotto24. You'll be the friendly, knowledgeable voice supporting customers in Germany, handling inbound calls, emails and live chats. Every interaction is about making the lottery experience smooth, fun and memorable. If you enjoy helping people, solving problems, and working in a fast-paced, supportive environment - this one's for you.
What You'll Be Doing
- Supporting customers via phone, email and live chat
- Answering queries clearly and professionally in German & English
- Resolving issues with confidence and empathy
- Working closely with your Team Leader and colleagues
- Continuously looking for ways to improve the customer journey
- Bringing energy, curiosity and a positive attitude to the team
What We're Looking For
- Fluent German & English (written and spoken)
- Excellent communication and customer service skills
- Strong numeracy, literacy and attention to detail
- Confident problem-solver with good decision-making skills
- Call centre or back-office experience (helpful, not essential)
- Flexible and happy to work rotating shifts
Why Join Konecta?
- Hybrid working - work from home most of the time
- Monthly shift rota so you can plan ahead
- Supportive, collaborative team with real autonomy
- Clear career progression and development opportunities
- A culture that values ideas, innovation and having fun at work
You'll be joining an established team that handles around 25,000 customer contacts per month, consistently achieving 90%+ customer satisfaction - and always aiming higher.
Your Future With Us
We believe in growing our people. As you develop, you'll have opportunities to:
- Take on additional responsibilities
- Progress into specialist or leadership roles
- Help shape how we deliver world-class customer experiences
Ready to Apply?
If you're passionate about customer service, love working in a team, and want to be part of something exciting - we'd love to hear from you. Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
German & English Customer Experience Consultant in Slough employer: Blue Arrow- Contact Centre
Contact Detail:
Blue Arrow- Contact Centre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German & English Customer Experience Consultant in Slough
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Konecta and the ZEAL Group. Understanding their values and what they stand for will help you connect better during your conversation.
✨Tip Number 2
Practice your language skills! Since this role requires fluency in both German and English, brush up on your conversational skills. Try role-playing common customer service scenarios with a friend to build confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve successfully resolved issues. Be ready to share these stories during your interview to demonstrate your ability to handle customer queries.
✨Tip Number 4
Apply through our website! We want to make sure your application gets the attention it deserves. Plus, applying directly shows your enthusiasm for the role and makes it easier for us to find you.
We think you need these skills to ace German & English Customer Experience Consultant in Slough
Some tips for your application 🫡
Show Off Your Language Skills: Since we're looking for someone fluent in both German and English, make sure to highlight your language skills right at the top of your application. Use examples that showcase your ability to communicate effectively in both languages.
Tailor Your Experience: When you’re writing about your previous roles, focus on experiences that relate to customer service. We want to see how you've helped customers in the past, so share specific examples that demonstrate your problem-solving skills and empathy.
Keep It Professional Yet Friendly: Your application should reflect the friendly and approachable vibe we value at StudySmarter. Use a conversational tone while maintaining professionalism, and don’t forget to express your enthusiasm for the role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Blue Arrow- Contact Centre
✨Brush Up on Your Language Skills
Since the role requires fluency in both German and English, make sure you practice speaking and writing in both languages. Prepare to answer common interview questions in both languages to show your confidence and proficiency.
✨Know the Company and Its Products
Familiarise yourself with Konecta and the ZEAL Group, especially their online lottery brands like Tipp24 and Lotto24. Understanding their services will help you answer questions more effectively and demonstrate your genuine interest in the company.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you successfully resolved customer issues or improved customer satisfaction. Highlight your problem-solving abilities and how you can bring a positive attitude to the team.
✨Be Ready for Role-Playing Scenarios
Expect to engage in role-playing during the interview to simulate customer interactions. Practice handling various customer queries and complaints, showcasing your empathy and communication skills to leave a lasting impression.