At a Glance
- Tasks: Provide exceptional customer service and support to Nordic consumers for Danone products.
- Company: Join Konecta, supporting a globally recognised brand in food and nutrition.
- Benefits: Work from home, comprehensive training, and career growth opportunities.
- Other info: Flexible working hours with opportunities for evening and weekend shifts.
- Why this job: Make a real impact by helping customers with their product enquiries and concerns.
- Qualifications: Fluency in Swedish and strong communication skills in English required.
The predicted salary is between 25256 - 30868 £ per year.
Are you fluent in Swedish and passionate about delivering exceptional customer experiences? We are looking for a customer-focused and empathetic Swedish Speaking Careline Advisor to join a growing team supporting Nordic consumers on behalf of one of the world's most recognised food and nutrition brands, Danone.
As the first point of contact for consumers, you will provide advice, support, and resolution across a wide range of product enquiries and customer concerns. As a Careline Advisor, you will:
- Deliver exceptional customer service across multiple contact channels
- Support consumers with questions relating to the full range of Danone products
- Handle customer complaints professionally and empathetically
- Work closely with subject matter experts, quality teams, and knowledge specialists
- Meet quality, productivity, customer satisfaction, and compliance targets
Requirements:
- Fluency in Swedish (spoken and written)
- Strong communication skills in English (spoken and written)
- Previous customer service or customer care experience
- A caring and empathetic approach when supporting customers
- Strong IT skills, including Microsoft Office and Google Workspace
- Excellent attention to detail and data accuracy
- Experience within the food, nutrition, or healthcare sectors
- Knowledge of CRM systems, particularly Salesforce
- An interest in food, nutrition, and foods for special medical purposes
The Danone Careline operates Monday to Friday, 8:00am to 4:30pm. However, contracted working hours with Konecta are 8:00am to 8:00pm, Monday to Sunday. Flexibility is required as occasional evening and weekend cover may be needed to support business requirements.
Training & Development:
- Full product and systems training
- Data protection and compliance training
- Continuous support from experienced leaders and specialists
Career Growth Opportunities:
- We're committed to developing talent and recognising success.
- Increase your earnings through career development opportunities
- Work from home flexibility
- Support a globally recognised brand
- Comprehensive training and support
- Career progression opportunities
If you're a fluent Swedish speaker with a passion for customer service and are looking for your next opportunity in a supportive and growing organisation, we'd love to hear from you. Join Konecta and help deliver world-class care to Danone consumers across the Nordic region.
Swedish Customer Service Advisor - Home working in London employer: Blue Arrow- Contact Centre
Join Belfast Health & Social Care Trust as a Senior Deployment Engineer and be part of a dynamic team dedicated to enhancing healthcare technology. With a focus on employee growth, we offer a supportive work culture that values collaboration and innovation, all while providing competitive pay and the chance to make a meaningful impact in the community. Located at Musgrave Park Hospital, this role not only allows you to develop your technical skills but also to contribute to vital healthcare services in a vibrant city.
Contact Details:
Blue Arrow- Contact Centre Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Swedish Customer Service Advisor - Home working in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Blue Arrow- Contact Centre. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Blue Arrow- Contact Centre before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Swedish Customer Service Advisor - Home working in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Blue Arrow- Contact Centre:Your cover letter is your chance to shine! Tell us why you want to work at Blue Arrow- Contact Centre specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Blue Arrow- Contact Centre!
How to prepare for a job interview at Blue Arrow- Contact Centre
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
