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For Companies At a Glance
- Tasks: Support customers in German and English via phone, email, and live chat.
- Company: Join Konecta, partnering with ZEAL Group, leaders in online lottery brands.
- Benefits: Earn £13.35 per hour plus bonuses, with hybrid working options.
- Other info: Enjoy a fast-paced, supportive environment with opportunities for growth.
- Why this job: Make lottery experiences fun and memorable while helping people daily.
- Qualifications: Fluent in German and English, with strong communication skills.
The predicted salary is between 27000 - 28000 £ per year.
Pay: £13.35 per hour + bonus (OTE)
Location: London (Hybrid - 80% remote)
Shifts: Rotational shifts between 8am-8pm, Monday to Saturday
About the Role
Join Konecta, partnering with the ZEAL Group - innovators behind some of Europe's most exciting online lottery brands, including Tipp24 and Lotto24. You'll be the friendly, knowledgeable voice supporting customers in Germany, handling inbound calls, emails and live chats. Every interaction is about making the lottery experience smooth, fun and memorable. If you enjoy helping people, solving problems, and working in a fast-paced, supportive environment - this one's for you.
What You'll Be Doing
- Supporting customers via phone, email and live chat
- Answering queries clearly and professionally in German & English
- Resolving issues with confidence and empathy
- Working closely with your Team Leader and colleagues
- Continuously looking for ways to improve the customer journey
German & English Customer Experience Consultant in London employer: Blue Arrow- Contact Centre
Contact Detail:
Blue Arrow- Contact Centre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German & English Customer Experience Consultant in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry on LinkedIn or through mutual connections. A friendly chat can sometimes lead to job opportunities that aren't even advertised.
✨Tip Number 2
Practice your interview skills with a mate or in front of the mirror. Focus on showcasing your problem-solving abilities and how you can make the customer experience unforgettable!
✨Tip Number 3
Research the company culture and values before your interview. This way, you can tailor your answers to show how you fit right in with their team and mission.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you're serious about joining the team.
We think you need these skills to ace German & English Customer Experience Consultant in London
Some tips for your application 🫡
Show Off Your Language Skills: Since we're looking for a German & English Customer Experience Consultant, make sure to highlight your language proficiency in both languages. Use examples from your past experiences where you’ve successfully communicated with customers in these languages.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect how your skills and experiences align with the role. Mention specific aspects of the job description that excite you and how you can contribute to making the lottery experience smooth and fun.
Be Personable and Professional: In your written application, let your personality shine through while maintaining professionalism. We want to see your friendly and approachable side, as this is key in customer support roles. A warm tone can make a big difference!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Blue Arrow- Contact Centre
✨Brush Up on Your Language Skills
Since the role requires fluency in both German and English, make sure to practice speaking and writing in both languages. Prepare to demonstrate your language skills during the interview by discussing your previous experiences or even role-playing common customer scenarios.
✨Know the Company and Its Products
Familiarise yourself with Konecta and the ZEAL Group, especially their online lottery brands like Tipp24 and Lotto24. Understanding their services will help you answer questions more confidently and show your genuine interest in the company.
✨Prepare for Customer Scenarios
Think about potential customer queries you might encounter and how you would handle them. Be ready to showcase your problem-solving skills and empathy during the interview, as these are key traits for a Customer Experience Consultant.
✨Show Your Enthusiasm
This role is all about making the customer experience enjoyable, so let your passion shine through! Share examples of how you've gone above and beyond for customers in the past, and express your excitement about helping people in this new position.