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For Companies At a Glance
- Tasks: Support customers in German and English via phone, email, and live chat.
- Company: Join Konecta, partnering with innovative online lottery brands.
- Benefits: Earn £13.35 per hour plus bonuses, with hybrid working options.
- Other info: Enjoy clear career progression and a culture that values innovation.
- Why this job: Make a real impact on customer experiences in a fun, supportive environment.
- Qualifications: Fluent in German and English, with strong communication skills.
The predicted salary is between 13 - 13 £ per hour.
Pay: £13.35 per hour + bonus (OTE)
Location: Ringwood (Hybrid - 80% remote)
Shifts: Rotational shifts between 8am-8pm, Monday to Saturday
About the Role
Join Konecta, partnering with the ZEAL Group - innovators behind some of Europe's most exciting online lottery brands, including Tipp24 and Lotto24. You'll be the friendly, knowledgeable voice supporting customers in Germany, handling inbound calls, emails and live chats. Every interaction is about making the lottery experience smooth, fun and memorable.
If you enjoy helping people, solving problems, and working in a fast-paced, supportive environment - this one's for you.
What You'll Be Doing
- Supporting customers via phone, email and live chat
- Answering queries clearly and professionally in German & English
- Resolving issues with confidence and empathy
- Working closely with your Team Leader and colleagues
- Continuously looking for ways to improve the customer journey
- Bringing energy, curiosity and a positive attitude to the team
What We're Looking For
- Fluent German & English (written and spoken)
- Excellent communication and customer service skills
- Strong numeracy, literacy and attention to detail
- Confident problem-solver with good decision-making skills
- Call centre or back-office experience (helpful, not essential)
- Flexible and happy to work rotating shifts
Why Join Konecta?
- Hybrid working - work from home most of the time
- Monthly shift rota so you can plan ahead
- Supportive, collaborative team with real autonomy
- Clear career progression and development opportunities
- A culture that values ideas, innovation and having fun at work
You'll be joining an established team that handles around 25,000 customer contacts per month, consistently achieving 90%+ customer satisfaction - and always aiming higher.
Your Future With Us
We believe in growing our people. As you develop, you'll have opportunities to:
- Take on additional responsibilities
- Progress into specialist or leadership roles
- Help shape how we deliver world-class customer experiences
Ready to Apply?
If you're passionate about customer service, love working in a team, and want to be part of something exciting - we'd love to hear from you.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Locations
German & English Customer Experience Consultant in Hampshire, Ringwood employer: Blue Arrow- Contact Centre
Contact Detail:
Blue Arrow- Contact Centre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German & English Customer Experience Consultant in Hampshire, Ringwood
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Konecta and the ZEAL Group. Understanding their values and what they stand for will help you connect better during the conversation.
✨Tip Number 2
Practice your language skills! Since this role requires fluency in both German and English, brush up on your conversational skills. Try role-playing common customer service scenarios with a friend to build confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully resolved customer issues. Be ready to share these stories during your interview to demonstrate your capabilities.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are excited about joining our team. It shows initiative and enthusiasm, which are key traits we look for in a Customer Experience Consultant.
We think you need these skills to ace German & English Customer Experience Consultant in Hampshire, Ringwood
Some tips for your application 🫡
Show Off Your Language Skills: Since we're looking for someone fluent in both German and English, make sure to highlight your language skills right at the top of your application. Use examples that showcase your ability to communicate effectively in both languages.
Tailor Your Application: Take a moment to read through the job description and tailor your application to match. Use keywords from the description to show us you understand what we're looking for and how you fit into the role.
Be Personable: We love a friendly vibe! When writing your cover letter or personal statement, let your personality shine through. Share why you’re passionate about customer service and how you can bring energy and positivity to our team.
Apply Through Our Website: To make sure your application gets to us quickly and efficiently, apply directly through our website. It’s the best way to ensure we see your application and can get back to you as soon as possible!
How to prepare for a job interview at Blue Arrow- Contact Centre
✨Brush Up on Your Language Skills
Since the role requires fluency in both German and English, make sure you practice speaking and writing in both languages. Prepare to answer common interview questions in both languages to show your confidence and proficiency.
✨Know the Company and Its Products
Familiarise yourself with Konecta and the ZEAL Group, especially their online lottery brands like Tipp24 and Lotto24. Understanding their services will help you answer questions more effectively and demonstrate your genuine interest in the company.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you successfully resolved customer issues or improved customer satisfaction. Highlight your problem-solving abilities and how you can bring a positive attitude to the team.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific customer situations. Think of scenarios that might arise in a call centre environment and prepare your responses. This will show your ability to think on your feet and your understanding of the customer journey.