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For Companies At a Glance
- Tasks: Support customers in German and English via phone, email, and live chat.
- Company: Join Konecta, partnering with innovative online lottery brands.
- Benefits: £13.35 per hour, bonuses, hybrid working, and clear career progression.
- Other info: Join a team achieving 90%+ customer satisfaction with opportunities for growth.
- Why this job: Make a real impact on customer experiences in a fun, supportive environment.
- Qualifications: Fluent in German and English with excellent communication skills.
The predicted salary is between 27000 - 28000 £ per year.
Pay: £13.35 per hour + bonus (OTE)
Location: London (Hybrid - 80% remote)
Shifts: Rotational shifts between 8am-8pm, Monday to Saturday
About the Role
Join Konecta, partnering with the ZEAL Group - innovators behind some of Europe's most exciting online lottery brands, including Tipp24 and Lotto24. You'll be the friendly, knowledgeable voice supporting customers in Germany, handling inbound calls, emails and live chats. Every interaction is about making the lottery experience smooth, fun and memorable.
If you enjoy helping people, solving problems, and working in a fast-paced, supportive environment - this one's for you.
What You'll Be Doing
- Supporting customers via phone, email and live chat
- Answering queries clearly and professionally in German & English
- Resolving issues with confidence and empathy
- Working closely with your Team Leader and colleagues
- Continuously looking for ways to improve the customer journey
- Bringing energy, curiosity and a positive attitude to the team
What We're Looking For
- Fluent German & English (written and spoken)
- Excellent communication and customer service skills
- Strong numeracy, literacy and attention to detail
- Confident problem-solver with good decision-making skills
- Call centre or back-office experience (helpful, not essential)
- Flexible and happy to work rotating shifts
Why Join Konecta?
- Hybrid working - work from home most of the time
- Monthly shift rota so you can plan ahead
- Supportive, collaborative team with real autonomy
- Clear career progression and development opportunities
- A culture that values ideas, innovation and having fun at work
- You'll be joining an established team that handles around 25,000 customer contacts per month, consistently achieving 90%+ customer satisfaction - and always aiming higher.
Your Future With Us
We believe in growing our people. As you develop, you'll have opportunities to:
- Take on additional responsibilities
- Progress into specialist or leadership roles
- Help shape how we deliver world-class customer experiences
Ready to Apply?
If you're passionate about customer service, love working in a team, and want to be part of something exciting - we'd love to hear from you.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
German & English Customer Experience Consultant employer: Blue Arrow- Contact Centre
Contact Detail:
Blue Arrow- Contact Centre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German & English Customer Experience Consultant
✨Tip Number 1
Get to know the company! Research Konecta and the ZEAL Group to understand their values and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your language skills! Since you'll be dealing with customers in both German and English, brush up on your conversational skills. Role-play common customer scenarios with a friend to build confidence.
✨Tip Number 3
Prepare for the interview by thinking about your past experiences. Have examples ready that showcase your problem-solving skills and how you've provided excellent customer service in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the team at Konecta.
We think you need these skills to ace German & English Customer Experience Consultant
Some tips for your application 🫡
Show Off Your Language Skills: Since we're looking for someone fluent in both German and English, make sure to highlight your language abilities right from the start. Use clear and professional language in your application to demonstrate your communication skills.
Tailor Your Application: Take a moment to read through the job description and align your experience with what we’re looking for. Mention any relevant customer service experience or problem-solving skills that will make you stand out as a candidate.
Be Personable: We love a friendly vibe! When writing your application, let your personality shine through. Share a bit about why you enjoy helping customers and how you can bring energy and positivity to our team.
Apply Through Our Website: To make sure your application gets to us quickly, apply directly through our website. It’s the best way to ensure we see your application and can get back to you as soon as possible!
How to prepare for a job interview at Blue Arrow- Contact Centre
✨Brush Up on Your Language Skills
Since the role requires fluency in both German and English, make sure you practice speaking and writing in both languages. Prepare to answer common interview questions in both languages to showcase your proficiency.
✨Know the Company and Its Products
Familiarise yourself with Konecta and the ZEAL Group, especially their online lottery brands like Tipp24 and Lotto24. Understanding their services will help you answer questions confidently and show your genuine interest in the company.
✨Demonstrate Your Customer Service Skills
Prepare examples from your past experiences where you successfully resolved customer issues or provided exceptional service. Highlight your problem-solving abilities and how you can bring a positive attitude to the team.
✨Be Ready for Role-Playing Scenarios
Expect to engage in role-playing during the interview to simulate customer interactions. Practice handling various customer queries and complaints, showcasing your empathy and communication skills in both languages.