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- Tasks: Convert spoken words into text and support vital communication for those in need.
- Company: Join Blue Arrow, a compassionate employer dedicated to making a difference.
- Benefits: Competitive pay, comprehensive training, career progression, and 28 days paid holiday.
- Other info: Flexible shifts, inclusive workplace, and opportunities for personal growth.
- Why this job: Use your typing skills to help others and make every word count.
- Qualifications: Must type 50 WPM with 98% accuracy; calm and empathetic communicators welcome.
The predicted salary is between 29000 - 36000 £ per year.
Relay UK is a vital service helping deaf, hard of hearing, and speech-impaired individuals connect with emergency services, businesses, friends, and family. As a Relay UK Call Handler, your fast and accurate typing ensures every message is delivered clearly, safely, and in real time. This role is perfect for someone who is calm, compassionate, and confident under pressure - and who has exceptional typing skills.
What You'll Be Doing
- Real-Time Communication: Convert spoken words into text instantly and accurately. Support Relay UK calls, Directory Enquiries (118500), and more.
- Communicating With Care: Stay calm, patient, and empathetic - especially during difficult or emotional calls. Provide a reliable lifeline for users who depend on you.
- Attention to Detail: Your precision keeps conversations flowing smoothly. Your accuracy ensures clarity and safety, especially in urgent situations.
What We're Looking For
- Outstanding Typing Skills (Essential): You MUST type 50 WPM at 98% accuracy. Typing will be tested during the application process. If you love fast-paced typing work and pride yourself on accuracy - this role is for you.
- Key Attributes: Clear, empathetic communicator; Able to stay composed under pressure; Strong attention to detail; Able to follow processes and think critically.
Shift Patterns: Between 08:00-19:00 for 2 weeks; Between 12:00-23:00 for the next 2 weeks; Some rest days will fall on weekends; 8 hours per shift.
Rewards & Benefits: Competitive pay; overtime opportunities; fully paid, comprehensive training; career progression opportunities; access to the Blue Arrow training portal; pension scheme; 28 days paid holiday.
Application Process: Teams Interview & Typing Assessment (50 WPM & 98% Accuracy); Client Interview & typing assessment; Pre-employment checks.
If you want a role where your typing skills genuinely help people - and where every word you type matters - apply today and become part of a team that keeps essential communication flowing. We proudly welcome applications from all backgrounds and strive to be an inclusive employer. Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Relay UK Call Handler in Dundee employer: Blue Arrow- Contact Centre
Contact Detail:
Blue Arrow- Contact Centre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relay UK Call Handler in Dundee
✨Tip Number 1
Practice your typing skills before the assessment! Use online typing tests to boost your speed and accuracy. Remember, you need to hit that 50 WPM at 98% accuracy, so make every keystroke count!
✨Tip Number 2
Stay calm during the interview process. They’re looking for someone who can handle pressure, so take a deep breath and show them your composed side. We know you’ve got this!
✨Tip Number 3
Familiarise yourself with the Relay UK service. Understanding what you’ll be doing will help you answer questions confidently and show your genuine interest in the role. It’s all about making a difference!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team!
We think you need these skills to ace Relay UK Call Handler in Dundee
Some tips for your application 🫡
Show Off Your Typing Skills: Make sure to highlight your typing speed and accuracy in your application. We want to see that you can type 50 words per minute with 98% accuracy, so if you've got the stats, flaunt them!
Be Empathetic and Calm: In your written application, let us know how you handle pressure and communicate with care. Share examples of how you've stayed calm and supportive in tough situations—this is key for a Relay UK Call Handler.
Attention to Detail is Key: We love candidates who pay attention to detail! Make sure your application is free from typos and errors. This shows us you understand the importance of clarity and precision in communication.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Blue Arrow- Contact Centre
✨Master Your Typing Skills
Since typing speed and accuracy are crucial for the Relay UK Call Handler role, practice your typing skills before the interview. Use online typing tests to ensure you can consistently hit 50 WPM with 98% accuracy. This will not only boost your confidence but also demonstrate your commitment to the role.
✨Showcase Your Empathy
During the interview, be prepared to discuss scenarios where you've had to communicate with care and empathy. Think of examples from past experiences where you remained calm under pressure, as this is key for handling sensitive calls. Highlighting your compassionate nature will resonate well with the interviewers.
✨Understand the Role's Importance
Familiarise yourself with the impact of the Relay UK service on users' lives. Be ready to articulate why this role matters to you personally. Showing that you understand the significance of clear communication in urgent situations will set you apart from other candidates.
✨Prepare for the Assessment
Expect a typing assessment during the application process. To prepare, set aside time to practice typing under timed conditions. Familiarise yourself with the types of texts you might encounter, and consider using resources that simulate real-life call handling scenarios to enhance your readiness.