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- Tasks: Deliver luxury service, manage guest experiences, and support various resort operations.
- Company: Join a leading resort known for its high-end hospitality and commitment to excellence.
- Benefits: Enjoy flexible shifts, competitive pay, and the chance to work in a vibrant environment.
- Why this job: Be part of a dynamic team that values guest satisfaction and personal growth.
- Qualifications: Must have a full driving license; hospitality experience is a plus.
- Other info: Nightshift role with opportunities for career advancement in the hospitality industry.
The predicted salary is between 24000 - 36000 £ per year.
As a Resort Service Assistant you will deliver high end luxury service to all guests throughout their stay. This is a hands-on role, covering every area including reception, concierge, food and beverage and housekeeping. Due to the nature of the role and other factors it is essential that the right candidate also holds a full driving license.
Key Duties:
- Night preparation of facilities and services for the following day.
- Delivery of 5-star guest arrival and departure experiences including check-in, check-out and porter duties.
- Transportation of guests around the site.
- Food and Beverage service.
- Support the housekeeping team when required.
- Standards checks and general tidying including refreshing public areas and restrooms.
- Night audit reports and system updates.
- Security checks, locking and alarms.
- Any duties required by management to support the delivery of guest services and experiences.
Qualifying Criteria:
- Driving License is essential.
- Previous experience within the hospitality, hotel or leisure industry advantageous.
- Experience of booking systems.
- Excellent oral and written communication skills.
- Meticulous attention to detail and professional telephone manner.
- Positive and flexible approach to work including weekend and evening shifts.
If this is the role for you please apply today.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Resort Services Assistant (Nightshift) in Aberdeen employer: Blue Arrow - Aberdeen
Contact Detail:
Blue Arrow - Aberdeen Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resort Services Assistant (Nightshift) in Aberdeen
✨Tip Number 1
Familiarise yourself with the luxury service standards expected in high-end hospitality. Research common practices and expectations in 5-star hotels to demonstrate your understanding during any interviews.
✨Tip Number 2
Highlight your flexibility and willingness to work night shifts. Be prepared to discuss your availability and how you can adapt to the demands of a night-time role, as this is crucial for the position.
✨Tip Number 3
Showcase your driving skills and experience, as holding a full driving licence is essential. If you have experience transporting guests or managing logistics, be ready to share those examples.
✨Tip Number 4
Prepare to discuss your previous experience in hospitality or related fields. Think of specific scenarios where you provided excellent customer service or handled challenging situations, as these will be valuable in your interview.
We think you need these skills to ace Resort Services Assistant (Nightshift) in Aberdeen
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality, hotel, or leisure industries. Emphasise any roles where you provided high-end service or worked night shifts.
Craft a Compelling Cover Letter: In your cover letter, express your passion for delivering luxury service and mention your driving licence. Share specific examples of how you've excelled in similar roles.
Highlight Communication Skills: Since excellent communication is key for this role, ensure you showcase your oral and written skills. Mention any experiences where you effectively communicated with guests or team members.
Show Flexibility and Attention to Detail: Demonstrate your positive and flexible approach to work in your application. Provide examples of how you've managed multiple tasks or maintained high standards in previous jobs.
How to prepare for a job interview at Blue Arrow - Aberdeen
✨Showcase Your Customer Service Skills
As a Resort Services Assistant, delivering high-end luxury service is key. Be prepared to share examples of how you've provided exceptional customer service in previous roles, especially in hospitality or leisure settings.
✨Demonstrate Flexibility and Adaptability
This role requires a positive and flexible approach to work, including night shifts and varied duties. Highlight your ability to adapt to changing situations and your willingness to take on different tasks as needed.
✨Emphasise Attention to Detail
With responsibilities ranging from housekeeping to food and beverage service, meticulous attention to detail is crucial. Prepare to discuss how you ensure high standards in your work and any systems you use to maintain quality.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle guest requests or complaints. Think of specific scenarios where you successfully resolved issues or enhanced a guest's experience.
