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- Tasks: Lead the housekeeping team to ensure a five-star cleanliness standard across the resort.
- Company: Join a prestigious resort known for its exceptional service and stunning environment.
- Benefits: Enjoy flexible shifts, competitive pay, and opportunities for career growth.
- Why this job: Be part of a dynamic team that values attention to detail and guest satisfaction.
- Qualifications: Experience in housekeeping, a full clean driving licence, and a keen eye for detail required.
- Other info: This role includes occasional evening and weekend shifts to meet seasonal demands.
The predicted salary is between 30000 - 42000 £ per year.
Supporting the Hotel Manager and working closely with the Head of Operations and Resort Services teams, this post is integral to the day-to-day operations of the resort and requires meticulous attention to detail and the highest standards of fineness and cleanliness.
This is a hands-on housekeeping role that operates on a shift-based system including occasional evening and weekend working in line with the seasonal needs of the business.
Key Duties & Responsibilities:
* Proactively lead the housekeeping team and ensure all buildings and facilities are maintained to the highest standard of cleanliness and are presented to a five-star standard at all times
* Manage the housekeeping department including overseeing housekeeping activities and manage staff rotas in response to business fluctuations
* Oversee and manage laundry stock control, in-room amenities supplies and stock
* Ensure guest rooms, public areas, rest rooms and lounge areas are immaculate and ready for guests each day
* Report any missing or damaged items, ensuring they are replaced and repaired
* Comply with Health and Safety and COSHH regulations rules in line with best practice and company policies
* Undertake regular deep cleaning as part of an annual cleaning and maintenance programme
* Review and update standard operating procedures for housekeeping staff and cleaning contractors, in line with the needs of the business
* Train new housekeeping members and monitor external cleaning contractors
* Undertake site-wide housekeeping and cleaning activities, including the office, maintenance buildings, and staff accommodation, when required
* Work with management to identify operational improvements and efficiencies wherever possible
* Manage the housekeeping budget and service provider agreements
* Support the hotel management team with guest services including in-room amenities and enhancements, welcome gifts, turn-down (when required) and VIP in-room services
* Assist hotel management with décor maintenance and presentation including flower displays, fruit displays, cabinet displays and public areas
* Any other duties or activities necessary to support management with the smooth operation of the business
Qualifying Criteria:
* Housekeeping experience, ideally in a four- or five-star environment
* Due to the scale of the site, driving is essential. A full clean driving licence is required
* Meticulous eye for detail and demonstrable commitment to maintaining high standard
* Excellent timing keeping and good organisational skills
* Positive and flexible approach to work including weekend and evening shifts
* Proactive with the ability to work with minimal supervision
Note: This job description is not all inclusive and is intended as an outline of the responsibilities and requirements of the role. The role and duties will evolve in line with the needs of the business.
AGY
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
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Head of Housekeeping employer: Blue Arrow Aberdeen
Contact Detail:
Blue Arrow Aberdeen Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Housekeeping
✨Tip Number 1
Familiarise yourself with the latest housekeeping trends and standards in the hospitality industry. This knowledge will not only help you understand what is expected but also allow you to discuss innovative ideas during your interview.
✨Tip Number 2
Network with current or former employees of the resort, if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when you meet the hiring team.
✨Tip Number 3
Prepare to demonstrate your leadership skills during the interview. Think of specific examples where you've successfully managed a team or improved processes in a previous role, as this will show your capability to lead the housekeeping department effectively.
✨Tip Number 4
Be ready to discuss how you handle challenges related to cleanliness and guest satisfaction. Having a few scenarios in mind where you resolved issues or implemented improvements will showcase your problem-solving abilities and commitment to high standards.
We think you need these skills to ace Head of Housekeeping
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant housekeeping experience, especially in four- or five-star environments. Emphasise your attention to detail and any leadership roles you've held.
Craft a Strong Cover Letter: In your cover letter, express your passion for maintaining high standards of cleanliness and your proactive approach to managing teams. Mention specific examples of how you've improved operations in previous roles.
Highlight Relevant Skills: Clearly outline your organisational skills, time management abilities, and flexibility regarding shift work. These are crucial for the Head of Housekeeping role.
Showcase Your Commitment to Health and Safety: Discuss your understanding of Health and Safety regulations and COSHH compliance. Providing examples of how you've implemented these in past roles can strengthen your application.
How to prepare for a job interview at Blue Arrow Aberdeen
✨Showcase Your Attention to Detail
As the Head of Housekeeping, a meticulous eye for detail is crucial. Prepare examples from your previous roles where you ensured high standards of cleanliness and organisation. Highlight specific situations where your attention to detail made a significant impact.
✨Demonstrate Leadership Skills
This role requires leading a team effectively. Be ready to discuss your leadership style and provide examples of how you've successfully managed a team in the past. Emphasise your ability to motivate staff and handle conflicts.
✨Understand Operational Efficiency
Familiarise yourself with best practices in housekeeping operations. Be prepared to discuss how you would identify and implement improvements in efficiency within the department. Showing that you can think critically about operational processes will impress the interviewers.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Think of scenarios related to guest complaints or unexpected staffing issues, and prepare your responses. Demonstrating your proactive approach to challenges will be key in this hands-on role.