Head of Housekeeping

Supporting the Hotel Manager and working closely with the Head of Operations and Resort Services teams, this post is integral to the day-to-day operations of the resort and requires meticulous attention to detail and the highest standards of fineness and cleanliness. This is a hands-on housekeeping role that operates on a shift-based system including occasional evening and weekend working in line with the seasonal needs of the business.

Key Duties & Responsibilities:

• Proactively lead the housekeeping team and ensure all buildings and facilities are maintained to the highest standard of cleanliness and are presented to a five-star standard at all times.
• Manage the housekeeping department including overseeing housekeeping activities and manage staff rotas in response to business fluctuations.
• Oversee and manage laundry stock control, in-room amenities supplies and stock.
• Ensure guest rooms, public areas, rest rooms and lounge areas are immaculate and ready for guests each day.
• Report any missing or damaged items, ensuring they are replaced and repaired.
• Comply with Health and Safety and COSHH regulations rules in line with best practice and company policies.
• Undertake regular deep cleaning as part of an annual cleaning and maintenance programme.
• Review and update standard operating procedures for housekeeping staff and cleaning contractors, in line with the needs of the business.
• Train new housekeeping members and monitor external cleaning contractors.
• Undertake site-wide housekeeping and cleaning activities, including the office, maintenance buildings, and staff accommodation, when required.
• Work with management to identify operational improvements and efficiencies wherever possible.
• Manage the housekeeping budget and service provider agreements.
• Support the hotel management team with guest services including in-room amenities and enhancements, welcome gifts, turn-down (when required) and VIP in-room services.
• Assist hotel management with décor maintenance and presentation including flower displays, fruit displays, cabinet displays and public areas.
• Any other duties or activities necessary to support management with the smooth operation of the business.

Qualifying Criteria:

• Housekeeping experience, ideally in a four- or five-star environment.
• Due to the scale of the site, driving is essential. A full clean driving licence is required.
• Meticulous eye for detail and demonstrable commitment to maintaining high standard.
• Excellent timing keeping and good organisational skills.
• Positive and flexible approach to work including weekend and evening shifts.
• Proactive with the ability to work with minimal supervision.

Note: This job description is not all inclusive and is intended as an outline of the responsibilities and requirements of the role. The role and duties will evolve in line with the needs of the business.