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- Tasks: Lead the housekeeping team to ensure a five-star cleanliness standard across the resort.
- Company: Join a prestigious resort known for its exceptional service and stunning environment.
- Benefits: Enjoy flexible shifts, competitive pay, and opportunities for career growth.
- Why this job: Be part of a dynamic team that values attention to detail and guest satisfaction.
- Qualifications: Experience in housekeeping, a full clean driving licence, and a keen eye for detail required.
- Other info: This role includes occasional evening and weekend shifts to meet seasonal demands.
The predicted salary is between 36000 - 60000 £ per year.
Supporting the Hotel Manager and working closely with the Head of Operations and Resort Services teams, this post is integral to the day-to-day operations of the resort and requires meticulous attention to detail and the highest standards of fineness and cleanliness. This is a hands-on housekeeping role that operates on a shift-based system including occasional evening and weekend working in line with the seasonal needs of the business.
Key Duties & Responsibilities:
- Proactively lead the housekeeping team and ensure all buildings and facilities are maintained to the highest standard of cleanliness and are presented to a five-star standard at all times.
- Manage the housekeeping department including overseeing housekeeping activities and manage staff rotas in response to business fluctuations.
- Oversee and manage laundry stock control, in-room amenities supplies and stock.
- Ensure guest rooms, public areas, rest rooms and lounge areas are immaculate and ready for guests each day.
- Report any missing or damaged items, ensuring they are replaced and repaired.
- Comply with Health and Safety and COSHH regulations rules in line with best practice and company policies.
- Undertake regular deep cleaning as part of an annual cleaning and maintenance programme.
- Review and update standard operating procedures for housekeeping staff and cleaning contractors, in line with the needs of the business.
- Train new housekeeping members and monitor external cleaning contractors.
- Undertake site-wide housekeeping and cleaning activities, including the office, maintenance buildings, and staff accommodation, when required.
- Work with management to identify operational improvements and efficiencies wherever possible.
- Manage the housekeeping budget and service provider agreements.
- Support the hotel management team with guest services including in-room amenities and enhancements, welcome gifts, turn-down (when required) and VIP in-room services.
- Assist hotel management with décor maintenance and presentation including flower displays, fruit displays, cabinet displays and public areas.
- Any other duties or activities necessary to support management with the smooth operation of the business.
Qualifying Criteria:
- Housekeeping experience, ideally in a four- or five-star environment.
- Due to the scale of the site, driving is essential. A full clean driving licence is required.
- Meticulous eye for detail and demonstrable commitment to maintaining high standard.
- Excellent timing keeping and good organisational skills.
- Positive and flexible approach to work including weekend and evening shifts.
- Proactive with the ability to work with minimal supervision.
This job description is not all inclusive and is intended as an outline of the responsibilities and requirements of the role. The role and duties will evolve in line with the needs of the business.
AGY Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Head of Housekeeping employer: Blue Arrow - Aberdeen
Contact Detail:
Blue Arrow - Aberdeen Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Housekeeping
✨Tip Number 1
Familiarise yourself with the latest housekeeping trends and standards in the hospitality industry. This knowledge will not only help you understand what is expected but also allow you to discuss innovative ideas during your interview.
✨Tip Number 2
Network with professionals in the hospitality sector, especially those who have experience in housekeeping management. Attend industry events or join online forums to connect with others and gain insights that could be beneficial for your application.
✨Tip Number 3
Prepare to demonstrate your leadership skills by thinking of examples from your past experiences where you successfully managed a team or improved processes. Being able to articulate these experiences will show your capability to lead the housekeeping department effectively.
✨Tip Number 4
Research the specific resort you are applying to and understand its unique offerings and challenges. Tailoring your approach to align with their values and operational needs can set you apart from other candidates.
We think you need these skills to ace Head of Housekeeping
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant housekeeping experience, especially in four- or five-star environments. Emphasise your attention to detail and any leadership roles you've held.
Craft a Strong Cover Letter: In your cover letter, express your passion for maintaining high standards of cleanliness and your proactive approach to managing teams. Mention specific examples of how you've improved housekeeping operations in previous roles.
Highlight Relevant Skills: Clearly outline your organisational skills, ability to manage budgets, and experience with training staff. Mention your flexibility regarding shift work and your commitment to health and safety regulations.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Blue Arrow - Aberdeen
✨Showcase Your Leadership Skills
As a Head of Housekeeping, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past. Highlight any experience you have in training staff and improving team performance.
✨Demonstrate Attention to Detail
This role requires a meticulous eye for detail. During the interview, share specific instances where your attention to detail made a significant impact on cleanliness or guest satisfaction. This will show that you understand the importance of maintaining high standards.
✨Discuss Your Organisational Skills
With responsibilities like managing staff rotas and overseeing laundry stock control, strong organisational skills are crucial. Be ready to explain how you prioritise tasks and manage time effectively, especially in a busy environment.
✨Be Prepared for Scenario Questions
Expect questions that assess your problem-solving abilities. For example, how would you handle a situation where a guest reports a cleanliness issue? Prepare to outline your approach to resolving such problems while maintaining high standards.
