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- Tasks: Support Relay UK by typing real-time conversations for emergency services.
- Company: Join the UK's largest telecoms provider with a legacy of trust.
- Benefits: Competitive pay, career development, full training, and 28 days paid holiday.
- Why this job: Make a real difference every shift by helping those in need.
- Qualifications: Must type 50+ words per minute with 98% accuracy and communicate empathetically.
- Other info: Flexible shifts available; inclusive employer committed to diversity.
The predicted salary is between 13 - 32 £ per hour.
Customer Service Location: Dundee
Pay Rates: £13.97 to £32.55 per hour (depending on shift pattern)
Contract: Temporary ongoing
Start Date: 11/05/2026
Training: Full-time, 100% attendance required for the first 6 weeks
Do you type 50+ words per minute with 98% accuracy? If so, put your skills to work in a role that truly matters by joining the UK's largest telecoms provider, trusted for over 85 years to handle 999 emergency calls.
As a Customer Service Advisor, you'll support Relay UK, a service that enables deaf, hard of hearing, and speech-impaired individuals to contact emergency services. Your typing accuracy ensures no detail is missed when it matters most.
We're looking for individuals who can:
- Communicate clearly and empathically under pressure
- Think critically and follow structured processes
- Type at least 50 words per minute with 98% accuracy
- Stay composed in emotionally challenging situations
This is more than a call handler role - it's a chance to make a real difference, every single shift. As part of a team working 24/7 365 days a year we make a difference to people's lives. We provide critical services, where accuracy, speed and response, ensures people get the help they need, and it can save lives.
This amazing team can answer hundreds of calls per shift for Emergency (999/112), DQ (118500) or Relay UK, with multiple centres across the UK. Your role is to have an empathy for people with communication challenges and type real-time voice over conversations, without judgement and in confidence.
Shift Patterns: We offer a variety of shift options to suit different lifestyles. Training will be full-time and may include evenings.
Full Training & Career Progression: You'll receive comprehensive training and ongoing support. Within six months, you'll be up-skilled and will be expected to answer 999 emergency calls and any other call streams required.
Rewards & Benefits:
- Competitive pay & overtime opportunities
- Career development opportunities
- Full paid training
- Instant access to Blue Arrow training portal
- Auto enrolment in pension scheme
- 28 days paid holiday
Application Process:
- Interview & Audio Typing Assessment (50 WPM @ 98% accuracy)
- Client interview - Onsite Typing Test
- Pre-employment Checks (DBS & references)
Ready to Make a Real Difference? If you're looking for a meaningful role where every shift ends with the knowledge that you've helped someone in need, apply today and become part of a team that truly matters.
We are proud to be an inclusive employer. We welcome applications from all backgrounds and communities, and we are committed to building a team that reflects the diversity of our society. Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Customer Service Advisor in Dundee employer: Blue Arrow - Aberdeen
Contact Detail:
Blue Arrow - Aberdeen Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Dundee
✨Tip Number 1
Get your typing skills sharp! Since you need to type at least 50 words per minute with 98% accuracy, practice makes perfect. Use online typing tests to boost your speed and precision before the assessment.
✨Tip Number 2
Show off your empathy! In interviews, share examples of how you've handled emotionally challenging situations. This role is all about making a difference, so let your compassion shine through.
✨Tip Number 3
Prepare for the structured processes! Brush up on your critical thinking skills and be ready to demonstrate how you can follow procedures under pressure. It’s key to keeping calm when it counts.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows you're keen and ready to join a team that truly matters. Don’t miss out on this chance!
We think you need these skills to ace Customer Service Advisor in Dundee
Some tips for your application 🫡
Show Your Typing Skills: Since typing speed and accuracy are key for this role, make sure to highlight your ability to type 50+ words per minute with 98% accuracy. We want to see that you can handle the pressure while maintaining precision!
Communicate Clearly: In your application, demonstrate your communication skills. Use clear and concise language to show us that you can convey information effectively, especially in emotionally challenging situations.
Emphasise Empathy: This role is all about making a difference, so let us know about any experiences where you've shown empathy or supported individuals with communication challenges. We love seeing how you connect with others!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're keen to join our amazing team!
How to prepare for a job interview at Blue Arrow - Aberdeen
✨Master Your Typing Skills
Since typing speed and accuracy are crucial for this role, practice your typing skills before the interview. Aim to exceed 50 words per minute with at least 98% accuracy. Use online typing tests to track your progress and get comfortable with real-time typing scenarios.
✨Showcase Your Empathy
In a role that supports individuals with communication challenges, demonstrating empathy is key. Prepare examples from your past experiences where you’ve shown understanding and compassion, especially in high-pressure situations. This will help you connect with the interviewers and show you’re a great fit for the team.
✨Understand the Role's Impact
Research the importance of the Customer Service Advisor role within the emergency services context. Be ready to discuss how your contributions can make a difference in people’s lives. Showing that you understand the gravity of the job will impress the interviewers and highlight your commitment.
✨Prepare for the Audio Typing Assessment
The audio typing assessment is a critical part of the interview process. Familiarise yourself with different accents and speech patterns by listening to various audio clips. Practising transcribing these will help you feel more confident and prepared when it comes time for the actual assessment.