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- Tasks: Support emergency services by typing real-time conversations for those with communication challenges.
- Company: Join the UK's largest telecoms provider, trusted for over 85 years.
- Benefits: Competitive pay, career development, full training, and 28 days paid holiday.
- Other info: Flexible shifts available and a supportive, inclusive work environment.
- Why this job: Make a real difference every shift by helping those in need.
- Qualifications: Must type 50 words per minute with 98% accuracy and communicate empathetically.
The predicted salary is between 27 - 65 £ per hour.
Customer Service Location: Dundee
Pay Rates: £13.97 to £32.55 per hour (depending on shift pattern)
Contract: Temporary ongoing
Start Date: 11/05/2026
Training: Full-time, 100% attendance required for the first 6 weeks
Do you type 50 words per minute with 98% accuracy? If so, put your skills to work in a role that truly matters by joining the UK's largest telecoms provider, trusted for over 85 years to handle 999 emergency calls.
As a Customer Service Advisor, you'll support Relay UK, a service that enables deaf, hard of hearing, and speech-impaired individuals to contact emergency services. Your typing accuracy ensures no detail is missed when it matters most.
We're looking for individuals who can:
- Communicate clearly and empathically under pressure
- Think critically and follow structured processes
- Type at least 50 words per minute with 98% accuracy
- Stay composed in emotionally challenging situations
This is more than a call handler role - it's a chance to make a real difference, every single shift. As part of a team working 24/7 365 days a year we make a difference to people's lives. We provide critical services, where accuracy, speed and response, ensures people get the help they need, and it can save lives.
This amazing team can answer hundreds of calls per shift for Emergency (999/112), DQ (118500) or Relay UK, with multiple centres across the UK. Your role is to have an empathy for people with communication challenges and type real-time voice over conversations, without judgement and in confidence.
Shift Patterns: We offer a variety of shift options to suit different lifestyles. Training will be full-time and may include evenings.
Full Training & Career Progression: You'll receive comprehensive training and ongoing support. Within six months, you'll be up-skilled and will be expected to answer 999 emergency calls and any other call streams required.
Rewards & Benefits:
- Competitive pay & overtime opportunities
- Career development opportunities
- Full paid training
- Instant access to Blue Arrow training portal
- Auto enrolment in pension scheme
- 28 days paid holiday
Application Process:
- Interview & Audio Typing Assessment (50 WPM @ 98% accuracy)
- Client interview - Onsite Typing Test
- Pre-employment Checks (DBS & references)
Ready to Make a Real Difference? If you're looking for a meaningful role where every shift ends with the knowledge that you've helped someone in need, apply today and become part of a team that truly matters.
We are proud to be an inclusive employer. We welcome applications from all backgrounds and communities, and we are committed to building a team that reflects the diversity of our society. Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Locations
Customer Service Advisor in Dundee, Scotland employer: Blue Arrow - Aberdeen
Contact Detail:
Blue Arrow - Aberdeen Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Dundee, Scotland
✨Tip Number 1
Get your typing skills sharp! Since you need to type at least 50 words per minute with 98% accuracy, practice makes perfect. Use online typing tests or apps to boost your speed and precision before the assessment.
✨Tip Number 2
Show off your empathy! In interviews, share examples of how you've handled emotionally challenging situations. This role is all about making a difference, so let them know you can stay composed under pressure.
✨Tip Number 3
Prepare for the structured processes! Brush up on your critical thinking skills and be ready to discuss how you follow procedures. They want to see that you can think on your feet while sticking to guidelines.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and the amazing team you could be joining!
We think you need these skills to ace Customer Service Advisor in Dundee, Scotland
Some tips for your application 🫡
Show Your Empathy: When writing your application, make sure to highlight your ability to communicate clearly and empathetically. This role is all about helping people in challenging situations, so let us know how you can connect with others.
Demonstrate Your Typing Skills: Since typing accuracy is crucial for this position, mention your typing speed and accuracy right off the bat. If you can type 50 words per minute with 98% accuracy, flaunt it! We want to see that you're ready to hit the ground running.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, especially when it comes to critical information. Make sure your skills and experiences are easy to find and understand.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re serious about joining our amazing team at StudySmarter.
How to prepare for a job interview at Blue Arrow - Aberdeen
✨Master Your Typing Skills
Since typing speed and accuracy are crucial for this role, practice your typing skills before the interview. Aim to exceed the required 50 words per minute with 98% accuracy. Use online typing tests to track your progress and get comfortable with real-time typing scenarios.
✨Showcase Your Empathy
In a role that involves supporting individuals with communication challenges, it's essential to demonstrate empathy during your interview. Prepare examples of how you've handled emotionally charged situations in the past, highlighting your ability to remain calm and supportive under pressure.
✨Understand the Role's Impact
Research the importance of the Customer Service Advisor position, especially in relation to emergency services. Be ready to discuss how you can contribute to making a difference in people's lives through your work, showing that you understand the gravity of the role.
✨Prepare for the Audio Typing Assessment
Since there's an audio typing assessment as part of the interview process, practice transcribing audio recordings. Familiarise yourself with different accents and speech patterns to ensure you're prepared for any challenges that may arise during the test.