At a Glance
- Tasks: Design and optimise customer journeys using Adobe Journey Optimizer for a global digital ecosystem.
- Company: Join Blue Acorn iCi, a fast-growing digital experience partner in the UK.
- Benefits: Enjoy competitive salary, health benefits, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on innovation and career development.
- Why this job: Make a real impact by creating personalised, data-driven experiences across various channels.
- Qualifications: Must have hands-on experience with Adobe Journey Optimizer and a passion for data-driven marketing.
The predicted salary is between 60000 - 80000 £ per year.
Blue Acorn iCi is Expanding Across Europe! We’re growing — and we’re looking for top digital talent across the UK!
Location & Eligibility: This role is based in the UK (London area), so we’re looking for candidates who are already located nearby. Please note that applicants must have the current right to work in the UK, as we’re not able to offer visa sponsorship for this position at this time.
About the Role
We’re looking for an Adobe Journey Optimizer (AJO) expert to join our team and help design, orchestrate, and optimize customer journeys across a global digital ecosystem. In this role, you’ll partner closely with marketing, data, and product teams to bring personalized, data-driven experiences to life across web, mobile, email, and more. You’ll take ownership of turning strategy into execution—building scalable, automated journeys powered by Adobe Experience Platform (AEP). This is a hands-on role for someone who loves activation, personalization, and making data actually work in real time.
What You’ll Do
- Design & Orchestrate Journeys
- Build and manage end-to-end customer journeys using Adobe Journey Optimizer (AJO)
- Translate marketing strategies into automated, scalable workflows
- Trigger journeys based on real-time behavior, segmentation, and contextual signals
- Drive Personalization
- Deliver personalized experiences across web, mobile, email, and in-app channels
- Activate audiences from Adobe Experience Platform (AEP)
- Partner with marketing to support acquisition, engagement, and retention strategies
- Optimize Campaign Performance
- Monitor journey performance and continuously optimize engagement and conversion
- Run A/B testing and experimentation within journeys
- Use data and insights to refine strategies and improve outcomes
- Collaborate Cross-Functionally
- Work closely with marketing, analytics, product, and engineering teams
- Align journey execution with broader campaign and engagement strategies
- Support integrations and new capabilities alongside technical teams
- Leverage Data & Insights
- Analyze performance metrics and engagement trends
- Build and share insights that inform future campaigns and journeys
- Contribute to a continuous optimization roadmap
What Success Looks Like
- High-performing, fully operational journeys across key digital channels
- Measurable improvements in engagement and conversion
- Marketing teams enabled to launch and manage campaigns efficiently
- Ongoing optimization driven by data and insights
What We’re Looking For
- Hands-on experience with Adobe Journey Optimizer (AJO) (must-have)
- Experience with Adobe Experience Platform (AEP) and audience activation
- Strong understanding of customer journey design, segmentation, and personalization
- Background in data-driven marketing and real-time engagement platforms
- Ability to translate business/marketing needs into technical execution
- Comfortable working cross-functionally with marketing, data, and engineering teams
- Experience analyzing performance and optimizing campaigns
Nice to have:
- Experience in sports, media, or fan engagement ecosystems
- Exposure to other Adobe Experience Cloud tools
About Blue Acorn iCi
Blue Acorn iCi, a business unit of Infosys Nova Holdings, LLC, is a digital experience partner helping global brands design, build, and optimize the future of customer engagement. We blend data, design, and technology to deliver connected commerce and content solutions that drive measurable results. Specializing in the Adobe Experience Cloud, we provide end-to-end services across commerce, content, analytics, and customer insights. Backed by Infosys, we’re growing fast—and we’re looking for exceptional talent to grow with us.
Our teams work at the intersection of strategy and execution—solving complex challenges for industry leaders in healthcare, retail, manufacturing, and beyond. From large-scale digital transformation programs to platform implementations and ongoing optimization, we bring deep expertise and a collaborative mindset to every engagement.
Why Join Us?
Blue Acorn iCi is a place for curious thinkers, smart builders, and digital pioneers. We’re more than a consultancy—we’re a team of innovators helping the world’s top brands shape the future of digital. Here, you won’t just contribute to a project—you’ll drive meaningful outcomes, collaborate with cross-disciplinary teams, and grow your skills in a high-impact, high-growth environment. We believe great work starts with great people, and we’re committed to creating a culture where talent thrives, ideas spark change, and results speak for themselves. If you’re ready to push boundaries, deliver real value, and help shape the next generation of digital experiences—this is your place.
Full Time, Non-Temporary Employees enjoy a competitive benefits package that includes medical, dental and vision insurance, life insurance, disability, paid time off, 401(k), and more!
Blue Acorn iCi is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.
Blue Acorn iCi will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact us at: careers@blueacornici.com.
AJO Journey Manager (EMEA) in London employer: Blue Acorn iCi
At Blue Acorn iCi, we foster a dynamic work culture that champions innovation and collaboration, making it an exceptional employer for those looking to thrive in the digital landscape. Located in the vibrant London area, our team enjoys a competitive benefits package, ample opportunities for professional growth, and the chance to work on impactful projects with leading global brands. Join us to be part of a forward-thinking environment where your contributions drive meaningful change and shape the future of customer engagement.
StudySmarter Expert Advice🤫
We think this is how you could land AJO Journey Manager (EMEA) in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your skills align with their needs, especially around Adobe Journey Optimizer and customer engagement.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. The more comfortable you are talking about your experience, the better you'll perform when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace AJO Journey Manager (EMEA) in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the AJO Journey Manager role. Highlight your hands-on experience with Adobe Journey Optimizer and how you've successfully designed customer journeys in the past. We want to see how you can bring your unique skills to our team!
Showcase Your Data Skills:Since this role is all about data-driven marketing, don’t forget to include examples of how you've used data to optimise campaigns. Share specific metrics or results that demonstrate your ability to analyse performance and drive engagement. We love numbers that tell a story!
Be Authentic:Let your personality shine through in your application! We’re looking for curious thinkers and smart builders, so don’t be afraid to show us who you are and what excites you about digital experiences. A bit of passion goes a long way!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Blue Acorn iCi
✨Know Your AJO Inside Out
Make sure you’re well-versed in Adobe Journey Optimizer (AJO). Brush up on its features and functionalities, and be ready to discuss how you've used it in past roles. Prepare examples of how you’ve designed and orchestrated customer journeys using AJO to showcase your hands-on experience.
✨Showcase Your Data Skills
Since this role is all about data-driven marketing, come prepared with specific examples of how you’ve used data to optimise campaigns. Be ready to discuss any A/B testing you've conducted and the insights you gained from performance metrics. This will demonstrate your analytical skills and ability to drive results.
✨Collaborate Like a Pro
This position requires working closely with various teams, so highlight your cross-functional collaboration experience. Think of instances where you partnered with marketing, analytics, or engineering teams to achieve a common goal. This will show that you can effectively communicate and work with diverse groups.
✨Be Ready for Scenario Questions
Prepare for scenario-based questions that test your problem-solving skills. Think about challenges you’ve faced in previous roles related to customer journey design or campaign optimisation, and how you overcame them. This will help interviewers see your thought process and adaptability in real-time situations.
