At a Glance
- Tasks: Design and optimise customer journeys using Adobe Journey Optimizer.
- Company: Join a dynamic team at Blue Acorn iCi, a leader in digital marketing.
- Benefits: Enjoy competitive pay, health insurance, and generous paid time off.
- Other info: Collaborate with cross-functional teams and grow your career in a supportive environment.
- Why this job: Make a real impact by personalising customer experiences across digital channels.
- Qualifications: Must have hands-on experience with Adobe Journey Optimizer and data-driven marketing.
The predicted salary is between 60000 - 75000 € per year.
Location & Eligibility
This role is based in the UK (London area), so we’re looking for candidates who are already located nearby. Applicants must have the current right to work in the UK, as we’re not able to offer visa sponsorship for this position at this time.
About The Role
We’re looking for an Adobe Journey Optimizer (AJO) expert to join our team and help design, orchestrate, and optimize customer journeys across a global digital ecosystem. In this role, you’ll partner closely with marketing, data, and product teams to bring personalized, data‑driven experiences to life across web, mobile, email, and more. You’ll take ownership of turning strategy into execution—building scalable, automated journeys powered by Adobe Experience Platform (AEP). This is a hands‑on role for someone who loves activation, personalization, and making data actually work in real time.
What You’ll Do
- Design & Orchestrate Journeys
Build and manage end‑to‑end customer journeys using Adobe Journey Optimizer (AJO). Translate marketing strategies into automated, scalable workflows. Trigger journeys based on real‑time behavior, segmentation, and contextual signals. - Drive Personalization
Deliver personalized experiences across web, mobile, email, and in‑app channels. Activate audiences from Adobe Experience Platform (AEP). Partner with marketing to support acquisition, engagement, and retention strategies. - Optimize Campaign Performance
Monitor journey performance and continuously optimize engagement and conversion. Run A/B testing and experimentation within journeys. Use data and insights to refine strategies and improve outcomes. - Collaborate Cross-Functionally
Work closely with marketing, analytics, product, and engineering teams. Align journey execution with broader campaign and engagement strategies. Support integrations and new capabilities alongside technical teams. - Leverage Data & Insights
Analyze performance metrics and engagement trends. Build and share insights that inform future campaigns and journeys. Contribute to a continuous optimization roadmap.
What Success Looks Like
High‑performing, fully operational journeys across key digital channels. Scalable personalization strategies powered by AEP data. Measurable improvements in engagement and conversion. Marketing teams enabled to launch and manage campaigns efficiently. Ongoing optimization driven by data and insights.
What We’re Looking For
Hands‑on experience with Adobe Journey Optimizer (AJO) (must‑have). Experience with Adobe Experience Platform (AEP) and audience activation. Strong understanding of customer journey design, segmentation, and personalization. Background in data‑driven marketing and real‑time engagement platforms. Ability to translate business/marketing needs into technical execution. Comfortable working cross‑functionally with marketing, data, and engineering teams. Experience analyzing performance and optimizing campaigns.
Nice to Have
Experience in sports, media, or fan engagement ecosystems. Exposure to other Adobe Experience Cloud tools.
Full‑Time Benefits
Full Time, Non‑Temporary Employees enjoy a competitive benefits package that includes medical, dental and vision insurance, life insurance, disability, paid time off, 401(k), and more!
Equal Opportunity Employer
Blue Acorn iCi is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.
Legal Notices
Blue Acorn iCi will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact us at: careers@blueacornici.com.
AJO Journey Manager (EMEA) employer: Blue Acorn iCi
At Blue Acorn iCi, we pride ourselves on being an exceptional employer, particularly for the AJO Journey Manager role based in the vibrant London area. Our collaborative work culture fosters innovation and creativity, allowing employees to thrive while working closely with cross-functional teams. We offer a competitive benefits package, including comprehensive health insurance and generous paid time off, alongside ample opportunities for professional growth and development in the dynamic field of digital marketing.
StudySmarter Expert Advice🤫
We think this is how you could land AJO Journey Manager (EMEA)
✨Tip Number 1
Get to know the company inside out! Research their values, recent projects, and how they use Adobe Journey Optimizer. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider tips or even a referral, which can give you a leg up in the hiring process.
✨Tip Number 3
Prepare for the interview by practising common questions related to customer journey design and data-driven marketing. Use real examples from your experience to demonstrate your skills with Adobe tools and how you've optimised campaigns in the past.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. And remember, apply through our website for the best chance at landing that dream job!
We think you need these skills to ace AJO Journey Manager (EMEA)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the AJO Journey Manager role. Highlight your hands-on experience with Adobe Journey Optimizer and how it aligns with our needs. We want to see how you can bring personalised, data-driven experiences to life!
Showcase Your Skills:Don’t just list your skills—demonstrate them! Use specific examples from your past work that show your ability to design and optimise customer journeys. We love seeing real-life applications of your expertise in action.
Be Data-Driven:Since this role is all about leveraging data, make sure to include any relevant metrics or results from your previous campaigns. Show us how you've used data to drive engagement and conversion—numbers speak volumes!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Blue Acorn iCi
✨Know Your AJO Inside Out
Make sure you’re well-versed in Adobe Journey Optimizer. Familiarise yourself with its features and functionalities, and be ready to discuss how you've used it in past roles. Bring examples of successful customer journeys you've designed or optimised.
✨Showcase Your Data Skills
Since this role is all about data-driven marketing, prepare to talk about your experience with Adobe Experience Platform and how you've activated audiences. Be ready to share specific metrics or outcomes from campaigns you've worked on.
✨Collaboration is Key
This position requires working closely with various teams. Think of examples where you’ve successfully collaborated with marketing, analytics, or engineering teams. Highlight how you’ve aligned journey execution with broader strategies.
✨Prepare for Real-Time Scenarios
Expect questions about real-time engagement and how you’ve triggered journeys based on customer behaviour. Prepare to discuss any A/B testing or optimisation strategies you've implemented and the results they yielded.
