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- Tasks: Lead a national gas planning team, ensuring compliance and efficiency in property services.
- Company: Join Blu tech Consulting Ltd, a social housing group focused on quality property repairs and services.
- Benefits: Enjoy weekly pay, paid annual leave, free training, and a dedicated consultant for support.
- Why this job: Make a real impact in social housing while developing your leadership skills in a dynamic environment.
- Qualifications: Experience in call centre management, gas compliance, and operational efficiency is essential.
- Other info: We value diversity and encourage all qualified applicants to apply.
We are looking for a suitable qualified and experienced person for a long term contract within a social housing group.
Find out if this opportunity is a good fit by reading all of the information that follows below.
Property Services is responsible for delivering a high quality and cost effective property repairs, compliance and installation and estate services across the UK to mainly internal clients and additionally a small number of external clients. It is also responsible for operational Health and Safety of the service, including fire safety and delivering effective group wide asset management and reinvestment programmes.
The role will be to lead the national gas planning team responsible for the scheduling, compliance and performance management of all gas servicing and repair activities delivered internally and externally. Ensure regulatory compliance, customer satisfaction and operational efficiency across multiple regions.
You will need to have-
* Significant experience of managing staff within a call centre setting
* Recent experience in a similar role managing planning and scheduling functions within a gas compliance or property maintenance environment
* Significant experience in developing and improving planning and compliance processes, particularly in relation to gas servicing, repairs and regulatory obligations
* Proven experience in delivering operational efficiencies and service improvements through the use of planning software, workforce management tools, and data analytics
* Significant experience in delivering high-quality, customer-focused services within a regulated environment, ensuring safety and compliance
* Understanding of managing statutory gas compliance programmes, including servicing, repairs and safety checks across a large housing portfolio
* Proven ability to lead multidisciplinary teams, manage KPIs and deliver service improvements
* Significant experience in diagnosing service delivery issues and implementing effective, sustainable solutions in a fast-paced operational setting
* Proven knowledge of relevant regulations, legislation and good practice
* Significant experience in managing competing priorities and deadlines, ensuring service continuity and compliance across multiple regions
* Some experience in budget planning and financial oversight, supporting cost-effective service delivery and resource allocation
Working with Blu tech you will receive weekly pay, accrue paid annual leave, be provided access to free update training where appropriate, with certificates provided, and be given a named consultant as your main point of contact.
Blu tech Consulting Ltd is an Equal Opportunity Employment Agency. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status
Operations Manager employer: Blu Tech consulting
Contact Detail:
Blu Tech consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Familiarise yourself with the latest regulations and compliance standards related to gas servicing and property maintenance. This knowledge will not only help you in interviews but also demonstrate your commitment to safety and compliance, which is crucial for the Operations Manager role.
✨Tip Number 2
Network with professionals in the social housing sector, especially those involved in gas compliance and property management. Attend industry events or join relevant online forums to gain insights and make connections that could lead to referrals or recommendations.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved operational efficiencies in previous roles. Use data and metrics to back up your claims, as this will show your analytical skills and ability to drive performance improvements.
✨Tip Number 4
Research StudySmarter and our values, particularly our commitment to high-quality service delivery. Tailor your conversations during interviews to reflect how your experience aligns with our mission and how you can contribute to our goals in the social housing sector.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your significant experience in managing staff within a call centre setting and your recent roles in gas compliance or property maintenance. Use specific examples to demonstrate your achievements in these areas.
Craft a Compelling Cover Letter: In your cover letter, address how your skills align with the responsibilities of leading a national gas planning team. Emphasise your experience in developing planning processes and delivering operational efficiencies, as well as your understanding of regulatory compliance.
Showcase Relevant Skills: Clearly outline your proven ability to lead multidisciplinary teams and manage KPIs. Mention any experience you have with planning software and data analytics, as these are crucial for the role.
Highlight Customer Focus: Demonstrate your commitment to delivering high-quality, customer-focused services. Provide examples of how you've ensured safety and compliance in previous roles, particularly in regulated environments.
How to prepare for a job interview at Blu Tech consulting
✨Showcase Your Leadership Skills
As an Operations Manager, you'll be leading multidisciplinary teams. Be prepared to discuss your previous experiences in managing staff, particularly in a call centre setting. Highlight specific examples where you successfully led a team to achieve operational efficiencies.
✨Demonstrate Your Knowledge of Compliance
Understanding statutory gas compliance programmes is crucial for this role. Make sure to brush up on relevant regulations and legislation before the interview. Be ready to explain how you've ensured compliance in past roles and the processes you implemented to maintain high standards.
✨Discuss Your Problem-Solving Abilities
The ability to diagnose service delivery issues and implement sustainable solutions is key. Prepare to share specific challenges you've faced in previous positions and the strategies you used to overcome them. This will demonstrate your analytical skills and proactive approach.
✨Highlight Your Experience with Planning Software
Since the role involves using planning software and workforce management tools, be sure to mention any relevant experience you have. Discuss how you've leveraged data analytics to improve planning and compliance processes, and provide examples of successful outcomes from your initiatives.
