Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a passionate team to deliver exceptional customer service and drive performance.
- Company: Join a forward-thinking company that values customer experience and team growth.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Why this job: Make a real impact by enhancing customer relationships and driving team success.
- Qualifications: Proven leadership in customer support and experience with Intercom is essential.
- Other info: Dynamic role with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
We’re looking for a dynamic and experienced Head of Customer Service to join our clients team. In this pivotal leadership role, you’ll oversee a dedicated Customer Support Advisor and grow a team, ensuring the delivery of exceptional service across every customer interaction. Your mission will be to drive team performance, streamline support operations, and embed a culture of excellence that puts the customer at the heart of everything they do.
You’ll be responsible for coaching and mentoring the team, enhancing their communication, problem-solving, and service skills while fostering a high-performing, growth-oriented environment. By managing workflows, monitoring key support metrics, and handling escalations, you’ll ensure they consistently exceed expectations. You’ll also act as the voice of the customer within the business, identifying trends, resolving pain points, and collaborating with cross-functional teams to improve processes and elevate the customer experience.
To succeed in this role, you’ll need proven experience in customer support leadership, a strategic mindset, and a deep passion for creating meaningful customer relationships. Your ability to interpret data, drive team development, and manage complex queries with empathy and efficiency will be key. Familiarity with customer support tools such as Intercom will give you the edge in leading a high-performing support function. You must have experience using Intercom.
Head of Customer Service in London employer: Blu Digital
Contact Detail:
Blu Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Customer Service in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the customer service industry and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service leadership. Think about how you can showcase your experience with tools like Intercom and your strategies for team development. We want you to shine!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and where you can make a real impact. Use our website to find roles that excite you and match your skills, especially in customer support leadership.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s also a great chance to reiterate how your experience can help elevate their customer service game.
We think you need these skills to ace Head of Customer Service in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer support leadership. We want to see how your skills align with the role of Head of Customer Service, so don’t hold back on showcasing your achievements!
Showcase Your Passion: Let us know why you’re passionate about customer service! Share specific examples of how you've created meaningful customer relationships in the past. This will help us see your commitment to putting the customer at the heart of everything you do.
Highlight Relevant Tools Experience: Since familiarity with tools like Intercom is a must, make sure to mention your experience with it in your application. We want to know how you’ve used such tools to enhance team performance and improve customer interactions.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process. Plus, we love seeing applications come through our platform!
How to prepare for a job interview at Blu Digital
✨Know Your Customer Service Metrics
Before the interview, brush up on key customer service metrics like CSAT, NPS, and FCR. Be ready to discuss how you've used these metrics in previous roles to drive team performance and improve customer satisfaction.
✨Showcase Your Leadership Style
Prepare examples that highlight your coaching and mentoring abilities. Think about specific instances where you’ve developed team members' skills or turned around underperforming teams. This will demonstrate your capability to foster a high-performing environment.
✨Familiarise Yourself with Intercom
Since familiarity with Intercom is crucial, make sure you can talk about your experience with this tool. Share how you've leveraged it to enhance customer interactions and streamline support operations in your previous roles.
✨Be the Voice of the Customer
Think about how you can represent the customer's perspective within the business. Prepare to discuss how you've identified trends and resolved pain points in past roles, and how you plan to bring that insight to the new position.
