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- Tasks: Lead and optimise operations for a global leader in visa and passport services.
- Company: Join BLS International, a top player in the visa services industry with a global presence.
- Benefits: Competitive salary, career growth, and the chance to work with a dynamic team.
- Why this job: Make a real impact in a company known for its excellence and innovation.
- Qualifications: MBA graduate with 7-10 years of relevant experience and strong English skills.
- Other info: Opportunity to manage diverse teams and drive significant projects.
The predicted salary is between 43200 - 72000 £ per year.
Company Brief: BLS International Services Ltd., established in 2005, is a global leader in visa, passport, consular, and citizen services, recognized as one of the top 2 firms in its field with over 19 years of experience. It boasts collaborations with over 46 client governments and operates across 64 countries, maintaining over 50,000 centers, supported by 60,000 employees. The company is acclaimed for its data security and service quality, processing over 220 million applications to date. It has received numerous accolades from prestigious publications and holds several quality and security certifications.
The ideal candidate will have an ability to create and maintain an efficient system of operation to support the business needs. The candidate should be comfortable multitasking and working cross-functionally with different business units. The ideal candidate will have previous experience in related fields.
Job Responsibilities:
- Coordinate with regional heads and country managers to improve VAS sales from CC.
- Coordinate with other departments to ensure timely escalation and closure of task and activity.
- Supervise the entire call center operations and be updated with the latest technologies which can support in improving the efficiency of the process.
- Analytics and goal settings for self and subordinates.
- Drive R & R to keep the team motivated.
- Conduct performance appraisals.
- Do 1-0-1 discussion with all staff members.
- Periodically conduct brainstorming sessions, skip sessions and focus groups.
- System management.
- Manage effective seat utilization and resource management.
- Conduct development trainings for all levels.
- Support team in identifying opportunities, coaching supervisors and supporting them to achieve their goals and objectives.
- Ensure that all functions and departments are contributing effectively to the success of the process.
- Manage capacity planning for the program and ensure shrinkages are managed effectively.
- Drive Company policies and procedures effectively and with discipline.
- Design process SOP and define flow charts.
- Implement improvement projects and drive for completion.
- Conduct performance reviews with team leaders and managers.
- Manage the complaints and escalation process.
- Manager should have exposure and experience in transitioning or Project Management and should have been involved in the setup of contact centers in the past.
Qualifications/Skills Required:
- Qualification: any graduate with MBA Qualification
- Experience required: 7 to 10 years
- English proficiency required
Country Manager employer: BLS International
Contact Detail:
BLS International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Country Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and engage on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can land you that Country Manager role.
✨Tip Number 2
Prepare for interviews by researching BLS International thoroughly. Understand their operations, values, and recent news. We want you to show them you’re not just another candidate, but someone who genuinely cares about their mission and can contribute to their success.
✨Tip Number 3
Practice your pitch! You’ll want to clearly articulate how your experience aligns with the responsibilities of the role. We suggest rehearsing with a friend or in front of a mirror to boost your confidence before the big day.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way in showing your enthusiasm for the position. We believe this small gesture can set you apart from other candidates and keep you fresh in their minds.
We think you need these skills to ace Country Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Country Manager role. Highlight your experience in managing teams, improving processes, and any relevant project management skills. We want to see how your background aligns with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role at BLS International. Share specific examples of your achievements and how they relate to the responsibilities outlined in the job description.
Showcase Your Multitasking Skills: Since the role involves multitasking and working cross-functionally, make sure to highlight instances where you've successfully juggled multiple projects or collaborated with different teams. We love seeing candidates who can handle a busy environment!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen on joining our team!
How to prepare for a job interview at BLS International
✨Know the Company Inside Out
Before your interview, make sure you dive deep into BLS International's history, services, and recent achievements. Understanding their operations and values will help you align your answers with what they’re looking for in a Country Manager.
✨Showcase Your Multitasking Skills
As the role requires multitasking across various business units, prepare examples from your past experiences where you successfully managed multiple projects or teams. Highlight how you prioritised tasks and ensured smooth operations.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and leadership style. Think of scenarios where you improved processes or handled escalations effectively. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Your Coaching Ability
Since the role involves conducting development trainings and performance appraisals, be ready to discuss your approach to coaching and motivating teams. Share specific instances where you helped team members achieve their goals and how you fostered a positive work environment.
