Country Manager

Company Brief: BLS International Services Ltd., established in 2005, is a global leader in visa, passport, consular, and citizen services, recognized as one of the top 2 firms in its field with over 20 years of experience. It boasts collaborations with over 46 client governments and operates across 64 countries, maintaining over 50,000+ centers, supported by 60,000+ employees. The company is acclaimed for its data security and service quality, processing over 220 million applications to date. It has received numerous accolades from prestigious publications and holds several quality and security certifications. Uniquely, BLS International is the only publicly traded entity in its sector, listed on BSE, NSE, and MSE, underscoring its industry prominence and commitment to excellence. For more information on BLS International\’s comprehensive services and global presence, please visit the official website at www.blsinternational.com Job Description The ideal candidate will have an ability to create and maintain an efficient system of operation to support the business needs. The candidate should be comfortable multitasking and working cross-functionally with different business units. The ideal candidate will have previous experience in related fields. Job Responsibilities: Coordinate with regional heads and country managers to improve VAS sales from CC. Coordinate with other departments to ensure timely escalation and closure of task and activity. Supervise the entire call center operations and be updated with the latest technologies which can support in improving the efficiency of the process. Analytics and goal settings for self and subordinates. Should drive R