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- Tasks: Lead and optimise operations for a global leader in visa and citizen services.
- Company: Join BLS International, a top player in the visa processing industry with a global footprint.
- Benefits: Competitive salary, career growth, and the chance to work with a dynamic team.
- Why this job: Make a real impact by improving processes and leading a motivated team.
- Qualifications: MBA graduate with 7-10 years of relevant experience and strong English skills.
- Other info: Be part of a company recognised for its excellence and innovation in service delivery.
The predicted salary is between 36000 - 60000 £ per year.
BLS International Services Ltd., established in 2005, is a global leader in visa, passport, consular, and citizen services. It boasts collaborations with over 46 client governments and operates across 64 countries, maintaining over 50,000+ centers, supported by 60,000+ employees. The company is acclaimed for its data security and service quality, processing over 220 million applications to date.
The ideal candidate will have an ability to create and maintain an efficient system of operation to support the business needs. The candidate should be comfortable multitasking and working cross-functionally with different business units. The ideal candidate will have previous experience in related fields.
Job Responsibilities:- Coordinate with regional heads and country managers to improve VAS sales from CC.
- Coordinate with other departments to ensure timely escalation and closure of tasks and activities.
- Supervise the entire call center operations and stay updated with the latest technologies to improve process efficiency.
- Analytics and goal settings for self and subordinates.
- Drive R & R to keep the team motivated.
- Conduct performance appraisals.
- Hold 1-0-1 discussions with all staff members.
- Periodically conduct brainstorming sessions, skip sessions, and focus groups.
- System management.
- Manage effective seat utilization and resource management.
- Conduct development trainings for all levels.
- Support the team in identifying opportunities, coaching supervisors, and helping them achieve their goals and objectives.
- Ensure that all functions and departments are contributing effectively to the success of the process.
- Manage capacity planning for the program and ensure shrinkages are managed effectively.
- Drive company policies and procedures effectively and with discipline.
- Design process SOPs and define flow charts.
- Implement improvement projects and drive for completion.
- Conduct performance reviews with team leaders and managers.
- Manage the complaints and escalation process.
Manager should have exposure and experience in transitioning or project management and should have been involved in the setup of contact centers in the past.
Qualifications/Skills Required:- Qualification: Any graduate with MBA qualification.
- Experience required: 7 to 10 years.
- English proficiency required.
Country Manager employer: BLS International
Contact Detail:
BLS International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Country Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and engage on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can land you that Country Manager role.
✨Tip Number 2
Prepare for interviews by researching BLS International thoroughly. Understand their operations, values, and recent news. We want you to show them you’re not just another candidate, but someone who genuinely cares about their mission and can contribute to their success.
✨Tip Number 3
Practice your pitch! You’ll want to clearly articulate how your experience aligns with the responsibilities of the Country Manager role. We suggest rehearsing with a friend or in front of a mirror to boost your confidence before the big day.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way in showing your enthusiasm for the position. We believe this small gesture can set you apart from other candidates and keep you fresh in their minds.
We think you need these skills to ace Country Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Country Manager role. Highlight your experience in managing teams and improving operational efficiency, as these are key aspects of the job. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for BLS International. Share specific examples of your past achievements and how they relate to the responsibilities listed in the job description. We love a good story!
Showcase Your Multitasking Skills: Since the role involves multitasking and working cross-functionally, make sure to highlight any relevant experiences where you've successfully juggled multiple projects or collaborated with different teams. We want to know how you handle the hustle!
Apply Through Our Website: Don't forget to apply through our official website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at BLS International!
How to prepare for a job interview at BLS International
✨Know the Company Inside Out
Before your interview, make sure you’ve done your homework on BLS International. Understand their services, global presence, and recent achievements. This will not only show your interest but also help you tailor your answers to align with their values and goals.
✨Showcase Your Multitasking Skills
As a Country Manager, you'll need to juggle various responsibilities. Prepare examples from your past experiences where you successfully managed multiple projects or teams simultaneously. Highlight how you prioritised tasks and ensured smooth operations across different business units.
✨Demonstrate Leadership and Team Motivation
BLS International values strong leadership. Be ready to discuss your approach to motivating teams and conducting performance appraisals. Share specific strategies you've used to keep your team engaged and driven, especially in high-pressure environments.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and decision-making abilities. Think of scenarios related to call centre operations, capacity planning, or process improvements. Practise articulating your thought process and the outcomes of your decisions to showcase your analytical skills.
