Service Administrator - Customer Care in City of London
Service Administrator - Customer Care

Service Administrator - Customer Care in City of London

City of London Full-Time 36000 - 60000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Identify and support tender opportunities to drive our global services.
  • Company: Join a leading firm in visa and consular services with a global presence.
  • Benefits: Competitive salary, career growth, and a chance to work internationally.
  • Why this job: Make an impact in a dynamic environment while enhancing your skills.
  • Qualifications: Degree in Business or related field; experience in tender processes required.
  • Other info: Fluency in French and English is essential for this role.

The predicted salary is between 36000 - 60000 £ per year.

Company Overview BLS International Services Ltd., established in 2005, is a global leader in visa, passport, consular, and citizen services, recognized as one of the top 2 firms in its field with over 20 years of experience. It boasts collaborations with over 46 client governments and operates across 64 countries, maintaining over 50,000+ centers, supported by 60,000+ employees. The company is acclaimed for its data security and service quality, processing over 220 million applications to date.

Responsibilities include:

  • Identifying, sourcing, tracking, and supporting tender opportunities relevant to the organization, ensuring timely submission and compliance with tender requirements.

Qualifications:

  • Bachelor’s or Master’s degree in Business Administration, Procurement, Supply Chain, Engineering, or a related field.
  • Extensive hands-on experience managing tender and bid processes within public or private sectors, ideally in areas such as digitalization, outsourcing, and service delivery.
  • Strong knowledge of local public procurement law and procedures, including proficiency with the official procurement portal.
  • Familiarity with tendering for services such as visa outsourcing, customer service solutions, and digital platforms relevant to BLS operations.
  • Project & Financial management skills.
  • Excellent communication and negotiation abilities.
  • Fluency in French, with strong command of English for international coordination.

Service Administrator - Customer Care in City of London employer: BLS International

BLS International Services Ltd. is an exceptional employer, offering a dynamic work environment that fosters professional growth and development in the field of customer care and service administration. With a strong emphasis on employee well-being, the company provides comprehensive benefits and a collaborative culture that encourages innovation and teamwork. Located in a global hub, employees have the unique advantage of working alongside diverse teams while contributing to impactful projects that enhance service delivery across multiple countries.
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Contact Detail:

BLS International Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Service Administrator - Customer Care in City of London

✨Tip Number 1

Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.

✨Tip Number 2

Prepare for interviews by researching the company and its services. Understand their values and how they operate. This will help us tailor your responses and show that you're genuinely interested in being part of the team.

✨Tip Number 3

Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s time to shine.

✨Tip Number 4

Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.

We think you need these skills to ace Service Administrator - Customer Care in City of London

Tender Management
Bid Process Management
Public Procurement Law
Digitalization Knowledge
Outsourcing Experience
Service Delivery Expertise
Project Management
Financial Management
Communication Skills
Negotiation Skills
Fluency in French
Strong Command of English

Some tips for your application 🫡

Tailor Your CV: Make sure your CV is tailored to the Service Administrator role. Highlight your experience in managing tender processes and any relevant skills that match the job description. We want to see how your background aligns with what we do!

Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about working with us at BLS International. Share specific examples of your experience in customer care and procurement that make you a great fit for the team.

Showcase Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We appreciate attention to detail!

Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company there!

How to prepare for a job interview at BLS International

✨Know Your Stuff

Make sure you understand BLS International's services and their role in the visa and passport industry. Familiarise yourself with their tender processes and any recent news about the company. This will show your genuine interest and help you answer questions more confidently.

✨Showcase Your Experience

Prepare specific examples from your past roles that highlight your experience in managing tender and bid processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easier for the interviewer to see how your skills align with the job requirements.

✨Brush Up on Procurement Knowledge

Since the role requires a strong understanding of local public procurement law, make sure you're up to date with relevant regulations and procedures. Being able to discuss these confidently will demonstrate your expertise and readiness for the position.

✨Practice Your Communication Skills

Given the importance of communication and negotiation in this role, practice articulating your thoughts clearly and concisely. Consider doing mock interviews with a friend or using online resources to refine your delivery, especially in both English and French.

Service Administrator - Customer Care in City of London
BLS International
Location: City of London
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  • Service Administrator - Customer Care in City of London

    City of London
    Full-Time
    36000 - 60000 £ / year (est.)
  • B

    BLS International

    1000+
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