At a Glance
- Tasks: Welcome patients, manage appointments, and handle enquiries in a busy GP practice.
- Company: Join a friendly team dedicated to providing excellent patient care.
- Benefits: Gain valuable experience, flexible hours, and a supportive work environment.
- Other info: Opportunity for growth in a dynamic healthcare setting.
- Why this job: Make a difference in patients' lives while developing your administrative skills.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 24000 - 28000 £ per year.
We are looking for a receptionist/administrator to join our busy practice. We are a friendly team and achieve a good patient survey result.
Main duties of the job:
- Greeting patients in person and over the telephone, handling enquiries efficiently and professionally.
- Scheduling, rescheduling, and cancelling appointments using electronic systems (e.g., EMIS Web).
- Assessing patient needs to direct them to the appropriate clinician or service (e.g., GP, Nurse Practitioner, pharmacist).
- Processing repeat prescriptions, scanning clinical documentation, updating patient records, and managing email/post.
- Opening/locking the premises, keeping the reception area tidy, handling specimens securely, and reporting maintenance issues.
- Scanning/filing documents and completing hospital referrals.
- Maintaining strict data protection and patient confidentiality at all times.
About us:
We have a small friendly practice team that consists of: 2 GP Partners, 2 Practice Nurses, 1 HCA, and 7 admin/reception team. We are also a GP training practice.
Job responsibilities:
We are looking to appoint a receptionist/administrator to join our busy GP practice who will be the first point of contact for patients, contractors, and visitors as well as carrying out general office management tasks. You will be responsible for the general administrative and reception duties within the Practice and work with our established processes, policies and procedures to provide a comprehensive high quality service and deal efficiently and courteously with patient enquiries.
Your regular duties in this role will include:
- Dealing with telephone, face to face and electronic enquiries.
- Booking and/or amending patient appointments and home visits.
- Contacting patients to provide information from the clinical team.
- Assisting patients to access our services and those available in the wider community.
This role is ideal for someone who is highly organised and an effective communicator who can provide a professional and warm welcome to our patients, ensuring every contact is of the highest quality. IT skills are essential, as you will be regularly creating searches, data input and monitoring our achievements and progress against national, local, and internal targets. You will also process prescription requests and provide a full administrative and secretarial service.
Job Responsibilities:
- RECEPTION: Receiving patients, consulting with members of the practice team, processing personal and telephone requests for appointments, telephone consultations and ensuring callers are directed to the appropriate healthcare professional.
- GENERAL ADMINISTRATION: Opening up/locking up of practice premises and maintaining security in accordance with practice protocols, processing and distributing incoming and outgoing mail, filing and retrieving paperwork, computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures.
- APPOINTMENT SYSTEM MANAGEMENT: Book, edit, cancel appointments and recalls ensuring sufficient information is recorded to retrieve medical record.
- MEDICAL RECORDS MANAGEMENT: Ensure that all records are accurately compiled in advance for each consulting session.
- CONSULTATION ROOM PREPARATIONS: Clearing and re-stocking of consulting rooms as required.
CONFIDENTIALITY: Maintain confidentiality of information, acting within the terms of the Data Protection Act and Caldicott guidance on patient confidentiality at all times.
HEALTH & SAFETY: The post-holder will manage their own and others health & safety and infection control as defined in the Practices Health & Safety Policy.
EQUALITY AND DIVERSITY: The post-holder will support, promote and maintain the Practices Equality & Diversity Policy.
OTHER DELEGATED DUTIES: This job description is not intended to be exhaustive - it may be changed after consultation with the post holder.
ANNUAL LEAVE: You may be required to cover staff sickness and annual leave.
Person Specification:
- Training in administration clerical duties at NVQ level.
- Knowledge in EMIS web, Microsoft Office useful but not essential.
- Experience of working in a GP Practice not essential.
Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Receptionist/Administrator in Walsall employer: Bloxwich Medical Practice
Join our welcoming GP practice where you will be an integral part of a dedicated team committed to providing high-quality patient care. We offer a supportive work culture that values compassion and professionalism, alongside opportunities for personal and professional growth within a training environment. Located in a friendly community, our practice ensures a fulfilling experience for both staff and patients alike.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist/Administrator in Walsall
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Bloxwich Medical Practice.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Bloxwich Medical Practice.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Bloxwich Medical Practice, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Receptionist/Administrator in Walsall
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Bloxwich Medical Practice.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Bloxwich Medical Practice.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Bloxwich Medical Practice. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Bloxwich Medical Practice. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Bloxwich Medical Practice
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Bloxwich Medical Practice’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
