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- Tasks: Join our team as a Field Service Agent, coordinating field service activities and ensuring high-quality maintenance.
- Company: Bloq.it is the world's leading smart locker solution, rapidly expanding with a mission for sustainable deliveries.
- Benefits: Enjoy competitive salary, remote work options, and a dynamic, collaborative workplace culture.
- Why this job: Be part of an innovative team making a real impact in the smart locker industry while gaining valuable experience.
- Qualifications: Strong problem-solving skills, good communication, and experience in fast-paced environments are essential.
- Other info: Join us to redefine last-mile delivery and contribute to sustainable solutions!
The predicted salary is between 36000 - 60000 £ per year.
At Bloq.it, we’ve created the world’s leading smart locker solution, solving online deliveries by enabling everyone to participate easily, reducing delivery costs, and making them more sustainable. We’re rapidly expanding, and after growing at 1000% for three consecutive years, we’re now the fastest-growing smart locker company in the world and one of the fastest-growing scale-ups in Europe.
We are seeking a Field Service Agent to join our innovative team as our new #bloqstar. In this role, you’ll be a key part of the Deployment & Maintenance Team in the UK.
Responsibilities- Coordinate highly responsive field service activities.
- Ensure clear SOPs for validation tasks such as surveys, deployments, and maintenance are followed and high quality is maintained.
- Respond promptly to operational challenges faced by technicians and store managers via various communication channels.
- Develop processes with support and maintenance teams for technical support requests related to hardware and software of smart lockers.
- Negotiate with technicians to complete tasks and adapt schedules in real-time.
- Accurately document invoices from suppliers and clients based on completed tasks.
- Manage exceptional cases where tasks fail due to operational or technical issues, taking ownership of service delivery.
- Handle client escalations, provide feedback, and deliver regular status updates.
- Conduct post-mortems on exceptional cases to improve service quality.
- Contribute to the development and updating of documentation, training materials, and SOPs.
- Stay updated on product developments and company processes to enhance operational knowledge.
- Strong problem-solving skills and ability to troubleshoot complex technical issues.
- Proficiency in English and good communication skills.
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
- Experience coordinating with contractors and managing maintenance projects.
- Excellent organizational skills and attention to detail.
- Ability to work independently and collaboratively with a proactive approach.
- Familiarity with maintenance management software and tools.
- Experience in startup environments and adaptability to rapid change.
- Experience with maintenance management software and tools.
- Exposure to startup culture and fast-paced work environment.
- Opportunity to contribute to innovative solutions in the smart locker industry.
- A dynamic, collaborative, and learning-oriented workplace.
- Competitive salary and benefits tailored to your skills and experience.
- Regular interactions with our international team, fostering a strong company culture.
- The chance to make a tangible impact supporting our mission for sustainable and affordable solutions.
If you’re passionate and ready to shape the future of smart locker solutions, Bloq.it is the place for you. Join our team of #bloqstars and help us redefine last-mile delivery!
Field Services Agent employer: Bloq.it
Contact Detail:
Bloq.it Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Services Agent
✨Tip Number 1
Familiarise yourself with Bloq.it's smart locker technology and the specific challenges faced in the field service role. Understanding their products will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Network with current or former employees of Bloq.it on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 3
Demonstrate your problem-solving skills by preparing examples of how you've successfully managed technical issues or operational challenges in previous roles. This will showcase your ability to thrive in a fast-paced environment.
✨Tip Number 4
Stay updated on industry trends related to smart lockers and sustainable delivery solutions. Showing your passion for innovation and sustainability can set you apart as a candidate who aligns with Bloq.it's mission.
We think you need these skills to ace Field Services Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of a Field Services Agent. Emphasise your problem-solving abilities, communication skills, and any experience with maintenance management software.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the smart locker industry and your understanding of Bloq.it's mission. Mention specific examples from your past experiences that demonstrate your ability to handle operational challenges and work in fast-paced environments.
Showcase Relevant Experience: In your application, include specific instances where you've coordinated field service activities or managed maintenance projects. Highlight your organisational skills and attention to detail, as these are crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key traits for a Field Services Agent.
How to prepare for a job interview at Bloq.it
✨Showcase Your Problem-Solving Skills
As a Field Services Agent, you'll need to demonstrate strong problem-solving abilities. Prepare examples of past experiences where you've successfully troubleshot complex issues, especially in technical environments.
✨Familiarise Yourself with Smart Locker Solutions
Research Bloq.it's smart locker technology and understand its features and benefits. Being knowledgeable about the product will show your genuine interest in the role and help you answer questions more effectively.
✨Highlight Your Organisational Skills
Given the fast-paced nature of the job, it's crucial to showcase your organisational skills. Be ready to discuss how you manage multiple tasks and prioritise effectively, perhaps by sharing specific strategies or tools you use.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to handle real-time challenges. Think through potential situations you might face in the role and how you would respond, particularly regarding client escalations and operational issues.
