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- Tasks: Be the go-to person for customer queries and ensure top-notch service.
- Company: Join a caring, family-run business that values customer satisfaction.
- Benefits: Enjoy 33 days holiday, pension scheme, and exclusive discounts.
- Why this job: Make a real difference in customers' lives while growing your career.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Dynamic role with opportunities for progression in a supportive environment.
The predicted salary is between 28800 - 43200 £ per year.
Customer satisfaction underpins the success of our family‑run business. Our Customer Care Co‑ordinator is the central point of contact in the team that ensures everything meets our purchasers’ needs. With your strong communication skills and patient approach, you’ll own all day‑to‑day contact with our customers in a busy, vibrant department, ensuring the delivery of consistently outstanding service. As a company as ambitious and caring as you are, we’ll encourage you to grow and are committed to developing your career with us through fantastic opportunities for progression and great benefits. Start a bright future with us and together we will achieve amazing things.
We are recruiting for a Customer Care Co‑ordinator to be based in our North West Region, at our Holmes Chapel Regional Office. Sitting at the heart of the customer care process you will need to be a strong communicator and listener, with a patient, empathetic and adaptable approach. Excellent organisational and IT skills are absolutely essential and proven customer service experience gained in a busy office, either within housebuilding or another sector, will be required. If you share in our belief, take pleasure from overcoming issues and enjoy working closely with customers and team members to ensure the post‑purchase experience is positive as possible, then the sky’s the limit.
MAIN DUTIES
- Dealing with incoming calls, post and emails relating to Customer Care.
- Validating complaints and resolving problems quickly and efficiently, seeking direction where required.
- Co‑ordinating Customer Care Technicians, suppliers and sub‑contract trades to resolve issues and make appointments for attendance, through the co‑ordination of diaries.
- Checking and ensuring work has been carried out to the purchaser’s satisfaction.
- Updating and maintaining records using Sitestream.
- Bringing persistent faults to the attention of the Customer Care Manager or Head of Customer Care.
- Categorising works successfully, ensuring management of costs are minimised.
- Developing an understanding of the Social Housing Defect Reporting Process, and assisting with logging defects when required.
- Processing 5-7 Month Purchaser Reports in line with the Your New Home Guide.
- Attending meetings that may be necessary in the performance of your duties.
- Complying with and upholding company policies and procedures.
- Undertaking any additional tasks as may reasonably be required from time to time.
Essential Skills / Attributes
- Customer service experience within an office environment.
- Experience in the use of CRM software.
- Educated to GCSE Standard (or equivalent) including English and Maths.
- Good verbal and written communication skills.
- Ability to multi-task with good time management.
Company Benefits
- Scottish Widows Pension Scheme.
- 33 days holiday entitlement (including bank holidays).
- Group Staff Discount at Triumph Motorcycles ltd.
- Competitive discount on our homes (dependent upon the property and location).
So, if you’re looking for a rewarding role, share our belief in excellence, take as much pride in your work as we do, and want a future not just a job, then get in touch today.
Customer Care Co-ordinator in England employer: Bloor Homes
Contact Detail:
Bloor Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Co-ordinator in England
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific things you love about the company in your cover letter or during interviews.
✨Tip Number 2
Practice your communication skills! As a Customer Care Co-ordinator, you'll need to be a pro at talking and listening. Try role-playing common customer scenarios with a friend to build your confidence.
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you've managed multiple tasks or resolved customer issues in the past. This will help you stand out when we’re looking for someone who can juggle responsibilities.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in our minds as we make our decision.
We think you need these skills to ace Customer Care Co-ordinator in England
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've handled customer interactions in the past, especially in busy environments. Share specific examples that demonstrate your strong communication and problem-solving skills!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the job description. Mention how your skills align with our needs, especially around communication and organisation, so we can see you’re a perfect fit for our team.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that are easy to read. Use bullet points if necessary to make your key achievements stand out – we love a good list!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates. Plus, it shows you’re keen on joining our family-run business!
How to prepare for a job interview at Bloor Homes
✨Know Your Customer Care Basics
Before the interview, brush up on your customer service principles. Understand what makes for great customer care and be ready to share examples from your past experiences that highlight your communication skills and problem-solving abilities.
✨Showcase Your Organisational Skills
Since this role requires excellent organisational skills, prepare to discuss how you manage your time and tasks. Bring examples of how you've successfully coordinated multiple responsibilities in a busy environment, especially if you’ve used CRM software.
✨Demonstrate Empathy and Patience
In customer care, empathy is key. Think of scenarios where you had to handle difficult customers or resolve complaints. Be ready to explain how you approached these situations with patience and understanding, as this will resonate well with the interviewers.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the company’s approach to customer satisfaction, or opportunities for progression. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
