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- Tasks: Be the go-to person for customer queries and ensure outstanding service.
- Company: Join a caring, family-run business that values your growth.
- Benefits: Enjoy 25 days holiday, pension scheme, and exclusive discounts.
- Why this job: Make a real difference in customer satisfaction and develop your career.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Dynamic office environment with great opportunities for progression.
The predicted salary is between 30000 - 42000 £ per year.
Customer Care Co-ordinator
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Customer satisfaction underpins the success of our family-run business. Our Customer Care Co-ordinator is the central point of contact in the team that ensures everything meets our purchasers’ needs. With your strong communication skills and patient approach, you’ll own all day-to-day contact with our customers in a busy, vibrant department, ensuring the delivery of consistently outstanding service. As a company as ambitious and caring as you are, we’ll encourage you to grow and are committed to developing your career with us through fantastic opportunities for progression and great benefits. Start a bright future with us and together we will achieve amazing things.
We are recruiting for a Customer Care Co-ordinator to be based in our Exeter Regional Office, based in Exeter, Devon.
This will be a fixed term contract for the period of Maternity leave.
Sitting at the heart of the customer care process you will need to be a strong communicator and listener, with a patient, empathetic and adaptable approach. Excellent organisational and IT skills are absolutely essential and proven customer service experience gained in a busy office, either within housebuilding or another sector, will be required. If you share in our belief, take pleasure from overcoming issues and enjoy working closely with customers and team members to ensure the post-purchase experience is positive as possible, then the sky’s the limit.
MAIN DUTIES
* Dealing with incoming calls, post and emails relating to Customer Care.
* Validating complaints and resolving problems quickly and efficiently, seeking direction where required.
* Co-ordinating Customer Care Technicians, suppliers and sub-contract trades to resolve issues and make appointments for attendance, through the co-ordination of diaries.
* Checking and ensuring work has been carried out to the purchaser’s satisfaction.
* Updating and maintaining records using Sitestream.
* Bringing persistent faults to the attention of the Customer Care Manager or Head of Customer Care.
* Categorising works successfully, ensuring management of costs are minimised.
* Developing an understanding of the Social Housing Defect Reporting Process, and assisting with logging defects when required.
* Processing 5-7 Month Purchaser Reports in line with the Your New Home Guide.
ESSENTIAL SKILLS / ATTRIBUTES
* Customer service experience within an office environment.
* Experience in the use of CRM software
* Educated to GCSE Standard (or equivalent) including English and Maths.
* Good verbal and written communication skills. xiskglj
* Ability to multi-task with good time management.
COMPANY BENEFITS
* Scottish Widows Pension Scheme
* 25 days holiday entitlement (plus English bank holidays)
* Group Staff Discount at Triumph Motorcycles ltd.
* Competitive discount on our homes (dependent upon the property and location)
So, if you\’re looking for a rewarding role, share our belief in excellence, take as much pride in your work as we do, and want a future not just a job, then get in touch today
Customer Care Co-ordinator employer: Bloor Homes
Contact Detail:
Bloor Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Co-ordinator
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and culture. This way, you can show them that you're not just another applicant but someone who genuinely cares about their mission.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your answers, the more confident you'll feel when it’s time to shine.
✨Tip Number 3
Show off your skills! Bring examples of your past work or experiences that highlight your customer service abilities. Whether it's a tricky situation you handled or a compliment from a satisfied customer, let them see what you can bring to the table.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Care Co-ordinator
Some tips for your application 🫡
Read the Job Description Thoroughly: Before you dive into your application, take a moment to really understand what we're looking for. Familiarise yourself with the role of Customer Care Co-ordinator and how your skills can shine in this position.
Show Off Your Communication Skills: Since strong communication is key for us, make sure your written application reflects that. Use clear, concise language and don’t shy away from showcasing your customer service experience – it’s what we value most!
Tailor Your Application: Don’t just send a generic application! Tailor your responses to highlight how your experience aligns with our needs. Mention specific examples that demonstrate your problem-solving skills and adaptability.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Bloor Homes
✨Know the Company Inside Out
Before your interview, take some time to research the company’s values, mission, and recent achievements. This will not only help you understand their culture but also allow you to tailor your answers to show how you align with their goals.
✨Showcase Your Communication Skills
As a Customer Care Co-ordinator, strong communication is key. Prepare examples from your past experiences where you effectively resolved customer issues or improved service. Practising these scenarios can help you articulate your thoughts clearly during the interview.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you’ve successfully dealt with complaints or challenges in a customer service role. Be ready to discuss your approach to resolving issues quickly and efficiently, as this will highlight your suitability for the role.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, growth opportunities, and the company’s approach to customer care. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
