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For Companies At a Glance
- Tasks: Be the go-to person for IT support, helping users solve tech issues quickly.
- Company: Join Bloor Homes, a family-run housebuilder with a strong community spirit.
- Benefits: Enjoy competitive salary, generous holidays, and discounts on homes and retail.
- Why this job: Make a real difference by providing top-notch customer service in tech support.
- Qualifications: A-Level education and experience in customer service or IT support preferred.
- Other info: Work in a supportive environment with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
As an IT Service Desk Analyst, you will be the first point of contact for IT support across the business. You will provide high-quality customer service and initial technical support to end users, helping to resolve issues quickly where possible and escalating more complex issues to the appropriate team.
Responsibilities
- Act as the first point of contact for IT queries via phone, email, Service Desk portal and occasional walk-ins.
- Log, categorise, and prioritise all incoming tickets to agreed standards and within departmental SLAs.
- Provide first-line diagnosis and resolution of common incidents and service requests that can be quickly resolved within a short period of time.
- Escalate tickets promptly to IT Service Delivery Engineers, IT Service Operations Engineers or members of other teams within IT where required.
- Keep users informed of progress and manage expectations in line with agreed SLAs for tickets within your ownership.
- Maintain a strong and positive customer service relationship with staff.
Qualifications
- Educated to A-Level (or Equivalent) standard.
- Evidence of continued professional development.
- Previous experience in a similar position or a customer service role.
- Experience using ticketing systems to log, categorise and manage requests/incidents.
- Proven history of work in a fast-paced, high-pressure environment.
- Experience providing first-line troubleshooting and basic technical support (e.g. password resets, account administration, hardware/software issues).
- Basic knowledge of Microsoft Windows operating systems and Microsoft Office applications.
- Understanding of common IT issues (e.g. connectivity, printing, log-in problems).
Benefits
- Competitive salary
- Generous holiday entitlement
- Holiday buy & carry over
- Competitive bonus scheme
- Option to purchase the BHSF Health Cash Plan
- Enhanced Family Policy
- Generous Pension Scheme
- Microsoft Office Discount
- High Street Retail Discount
- Wellbeing initiatives
- Life Assurance at 6 times your basic salary
- Employee discount on our Homes and some building materials
- Employee discount at Triumph Motorcycles Ltd.
IT Service Desk Analyst in Swadlincote employer: Bloor Homes Group
Contact Detail:
Bloor Homes Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Analyst in Swadlincote
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Bloor Homes. Check out their values and what they stand for. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions related to IT support and customer service. Think about how you can showcase your experience with ticketing systems and first-line troubleshooting. The more prepared you are, the more confident you'll feel!
✨Tip Number 3
Show off your communication skills! As an IT Service Desk Analyst, you'll be the first point of contact for users. During your interview, demonstrate how you can explain technical issues in simple terms and keep users informed. This will highlight your customer service prowess.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace IT Service Desk Analyst in Swadlincote
Some tips for your application 🫡
Show Your Customer Service Skills: As an IT Service Desk Analyst, you'll be the first point of contact for users. Make sure your application highlights any previous customer service experience and how you’ve successfully resolved issues in the past. We want to see that you can keep a cool head under pressure!
Be Specific About Your Technical Skills: Mention any relevant technical skills you have, especially with ticketing systems or troubleshooting common IT issues. We love candidates who can demonstrate their knowledge of Microsoft Windows and Office applications, so don’t hold back on those details!
Tailor Your Application: Take a moment to tailor your CV and cover letter to match the job description. Use keywords from the posting to show us you understand what we’re looking for. This will help your application stand out from the crowd!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re genuinely interested in joining our team at Bloor Homes!
How to prepare for a job interview at Bloor Homes Group
✨Know Your Tech Basics
Brush up on your knowledge of common IT issues like connectivity problems, password resets, and basic troubleshooting. Being able to discuss these confidently will show that you’re ready to handle first-line support effectively.
✨Familiarise Yourself with Ticketing Systems
Since you'll be logging and managing tickets, it’s crucial to understand how ticketing systems work. If you have experience with any specific systems, be prepared to talk about them and how you’ve used them in past roles.
✨Showcase Your Customer Service Skills
As the first point of contact for IT queries, excellent customer service is key. Think of examples from your previous roles where you’ve gone above and beyond to help a customer or resolve an issue quickly.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the types of issues you might encounter, and how success is measured in the role. This shows your genuine interest in the position and the company.
