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- Tasks: Lead the family team in delivering exceptional customer care and support.
- Company: A family-run business prioritising customer satisfaction and teamwork.
- Benefits: Flexible hours, supportive environment, and opportunities for personal growth.
- Why this job: Join a passionate team and make a difference in customer experiences.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Be part of a close-knit team with a focus on family values.
The predicted salary is between 36000 - 60000 £ per year.
Customer satisfaction underpins the success of our family-run business. Our Customer Care Co-ordinator is the central point of contact in the team that ensures everything meets our purchasers' needs.
Senior Customer Care Lead - Family Team employer: Bloor Homes - Customer Care
Contact Detail:
Bloor Homes - Customer Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Care Lead - Family Team
✨Tip Number 1
Make sure you know the company inside out! Research their values, mission, and recent news. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your communication skills! As a Senior Customer Care Lead, you'll need to convey information clearly and empathetically. Role-play common customer scenarios with a friend to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the company culture and might even lead to a referral!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining our team and contributing to our customer satisfaction goals.
We think you need these skills to ace Senior Customer Care Lead - Family Team
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, take a good look at the job description. We want to see how your skills and experiences align with what we're looking for, so make sure you understand the role inside out!
Tailor Your Application: Don’t just send a generic application! We love it when candidates personalise their applications to reflect how they fit into our family-run business. Highlight your relevant experience and show us why you're the perfect match for the Senior Customer Care Lead role.
Be Clear and Concise: When filling out the application form, keep your answers clear and to the point. We appreciate well-structured responses that get straight to the heart of the matter. Remember, less is often more!
Apply Through Our Website: Make sure to apply through our website for the best chance of getting noticed. It’s super easy, and we’ll be able to review your application quickly. We can’t wait to hear from you!
How to prepare for a job interview at Bloor Homes - Customer Care
✨Know the Company Inside Out
Before your interview, take some time to research the family-run business and its values. Understand their approach to customer satisfaction and how they operate within the Family Team. This will help you align your answers with their mission and show that you're genuinely interested.
✨Showcase Your Customer Care Skills
Prepare specific examples from your past experiences where you've excelled in customer care. Highlight situations where you resolved issues or improved customer satisfaction. This will demonstrate your capability as a Senior Customer Care Lead and how you can contribute to their success.
✨Ask Thoughtful Questions
Interviews are a two-way street! Prepare insightful questions about the team dynamics, challenges they face, and how success is measured in the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
✨Practice Active Listening
During the interview, make sure to listen carefully to the interviewer's questions and comments. Respond thoughtfully and engage in a conversation rather than just answering questions. This will help build rapport and demonstrate your communication skills, which are crucial for a Customer Care Co-ordinator.
