At a Glance
- Tasks: Support customers and manage inspection copy requests in a busy publishing environment.
- Company: Join Bloomsbury, an award-winning publisher with a diverse and inclusive culture.
- Benefits: Enjoy hybrid working, 25 days holiday, wellness days, and flexible Fridays.
- Other info: Dynamic role with opportunities for growth and a commitment to diversity.
- Why this job: Make a real impact in education while developing your skills in a supportive team.
- Qualifications: Experience in customer service or publishing, strong communication, and organisational skills.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a Customer Service Assistant to join our award-winning Academic & Professional books division. You will be working in a pivotal support role for a busy department, providing customer service and administrative support across imprints including Bloomsbury Academic, The Arden Shakespeare, and Methuen Drama. This role provides customer service and support on inspection copy and reviews inboxes. In higher education textbook marketing, an inspection copy will be looked over by the lecturer and considered for adoption on their course. By managing inspection copy requests you are helping us achieve the goal of securing sales as well as better understanding our markets through lecturer feedback on our textbooks. Reviews are also essential to generating sales of Bloomsbury Academic & Professional books, influencing both consumers’ and libraries’ purchasing decisions. This role sits in the Academic & Professional Division’s Bloomsbury Digital Resources team and reports into the Senior Customer Services Manager.
Knowledge, skills and experience
- Experience in publishing, marketing or customer service (can include work experience)
- Excellent organisational and time management skills
- Outstanding attention to detail
- Strong communication and interpersonal skills
- Proficient in Microsoft Office, particularly Excel & Word
- A can-do attitude and enthusiasm for supporting team members and helping customers
- Experience working with administrative systems and/or databases
Additional information
- Location: 50 Bedford Square, London, WC1B 3DP, OR our Oxford office, Kemp House, OX2 9PH
- Hybrid working pattern: 2 days office based: Wednesdays and Thursdays
- Bloomsbury reserve the right to close the role early if we exceed the required number of applications
Bloomsbury Benefits
- Hybrid working pattern of: 2 days office based / 3 days home based
- 25 days holiday
- 3.5 days Christmas company holiday
- Two paid Personal Wellness Days
- Flexible Fridays – take Friday afternoon off by working an additional 3 hours and 30 minutes earlier in the week
- Work Anywhere Fortnight - For two weeks of any calendar year. The minimum period for Working Anywhere is one week, the maximum period is two weeks.
- Season Ticket Loan
- Share Save Scheme
- AXA Healthcare Plan (Private Medical Insurance)
- Peppy Health App
- In-house Doctor
- Eye Care Voucher Scheme
And a range of other benefits as listed on our company website: Bloomsbury is a place where anyone of any background, race, ethnicity, religion, sexuality, gender identity, age, ability, or socio-economic status can thrive, feel comfortable, and be heard and accepted. We are an equal opportunities employer and welcome applications from all sections of the community. We are willing to make any reasonable adjustments throughout the recruitment process, please flag to the recruitment team if required. Applicants must have the legal right to work in the UK.
Customer Services Assistant in London employer: Bloomsbury Publishing Plc
At Bloomsbury Publishing Plc, we pride ourselves on fostering a dynamic and inclusive work culture that champions creativity and innovation. As an Editorial Director in our Fiction team, you will benefit from a collaborative environment that encourages professional growth and the opportunity to shape the future of women’s fiction. Located in a vibrant publishing hub, we offer competitive benefits and a commitment to nurturing talent, making us an exceptional employer for those passionate about literature and storytelling.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Assistant in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Bloomsbury Publishing Plc. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Bloomsbury Publishing Plc before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Services Assistant in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Bloomsbury Publishing Plc:Your cover letter is your chance to shine! Tell us why you want to work at Bloomsbury Publishing Plc specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Bloomsbury Publishing Plc!
How to prepare for a job interview at Bloomsbury Publishing Plc
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
