Communities Programme Operations Coordinator

About the role

Bloomsbury Football Foundation is on a mission to transform the lives of young people through the magic of football, ensuring everyone has the opportunity to play regardless of ability to pay, and delivering programmes that support young people’s development on and off the pitch. Our Communities programme takes a place-based approach to football, delivering high-quality, inclusive sessions that create connection and foster community. The programme delivers across schools, community training sessions, and holiday camps within localised Bloomsbury Football Foundation communities in London, reaching 6,500 young people each week.

The Programme Coordinator plays a central role in the day‑to‑day delivery of the programme. Working within established processes and with guidance from the Senior Programme Coordinator, you will coordinate scheduling, resources, records, and communications so that every session runs smoothly and to a consistently high standard. You will keep accurate records and help track programme data, spotting issues early and suggesting improvements to how we work. As you grow into the role, you will take increasing ownership of defined areas and build the stakeholder and organisational skills that underpin the programme’s continued growth.

To succeed in this role, you’ll be passionate about young people’s development and breaking down barriers to accessing sport. You will bring excellent organisational skills, reliability and attention to detail, confidence juggling multiple priorities in a fast‑paced environment, clear communication, and a willingness to take initiative and learn.

Key Responsibilities

• Coordinate the day-to-day delivery of the Communities programme across schools, community training sessions, and holiday camps, ensuring all sessions run smoothly.
• Manage schedules and resources across a range of facilities, coaches, and community partners, working to ensure all sessions deliver against BFF quality standards.
• Maintain accurate performance data and documentation for the programme to support strong safeguarding and guide continuous improvement of the programme.
• Work collaboratively across teams to support a community programme that amplifies impact and contributes to BFF’s broader goals and mission.

Communication & stakeholder engagement

• Act as the first point of contact for inbound communications from parents, schools and community partners, handling enquiries, resolving issues, and ensuring a seamless experience for everyone involved in the programme.
• Manage outbound programme communications, ensuring our messages are intentional, relevant, and reflective of BFF's values.
• Build and maintain strong partnerships with schools, local authorities, community organisations, and other delivery partners, with the aim of expanding reach and deepening impact.
• Represent Bloomsbury Football Foundation at relevant events and forums, as needed, championing the role of community football in driving social change.

Systems, data & continuous improvement

• Develop and maintain efficient operational systems and processes that enable the programme to scale while maintaining quality.
• Use data and participant feedback to continuously improve the player, school, and partner experience, ensuring insight drives decision-making.
• Support the collection, analysis, and presentation of programme data related to participation, quality, and financial performance to inform delivery and reporting.
• Support the strategic growth of the programme by contributing ideas and identifying opportunities to increase participation and remove barriers.
• Uphold BFF’s safeguarding policies and values at all times across every product line.

What We're Looking For

You are organised, people-centred, and energised by the idea of leveraging the magic of football to make communities stronger. You understand that great coordination is not just about running things smoothly - it is about making every young person, coach, school, and partner feel like they are part of something that matters.

The BFF Standard

• Keep high standards, always. You hold yourself to a high standard without being asked. You take pride in your work, and you push for quality in everything you do.
• Take responsibility. You own your work, your decisions, and your mistakes. You work proactively, follow through, fix things when they go wrong, and bring solutions instead of just identifying challenges.
• Pursue growth consistently. You actively push to get better each day. You seek feedback, act on it, and look for opportunities to stretch yourself.
• Stay calm under pressure. You stay effective when things get hard, priorities shift, or plans change.
• Be a team player. You work well with others, and you add to the team around you.
• Remain agile. You thrive in fast-moving environments where plans evolve and priorities shift.
• Do the right thing. Especially when no one is watching.
• Be mission minded. You believe in what BFF is doing – not just in football, but specifically in the power of football to change young people's lives.

Coordinator Skills

• Exceptional planning and coordination.
• Clear communication across diverse audiences.
• Committed to safeguarding and professional conduct.
• Sharp attention to detail.
• Creative problem-solver.
• Data-driven and improvement-focused.
• An eye for growth and scale.

Person specification

Essential criteria

• Strong alignment with BFF’s values and a passion for football as a tool for social impact.
• Excellent organisational skills, with the ability to manage schedules, resources, and multiple tasks across more than one location.
• Takes ownership of defined tasks and sees them through to a high standard with limited need for rework.
• Clear, professional communication skills, adapting tone for different audiences including participants, parents, coaches, and colleagues.
• A proactive, problem‑solving approach — spots issues and suggests improvements rather than simply accepting the status quo.
• Reliable and detail‑oriented, with the ability to maintain accurate records and consistently meet deadlines.
• Experience using data and insights to drive operational improvement.
• Comfortable making routine decisions independently and knowing when to escalate.
• Good grasp of technology and digital tools, including Microsoft 365 and Salesforce or similar CRMs.
• A collaborative team player, curious about how the wider organisation works and keen to learn and grow.
• Eligibility to live and work in the UK.

Desirable criteria

• Experience coordinating sports, education, or youth programmes.
• Understanding of the grassroots football landscape and/or youth sports provision.

Benefits

• Modern office in Camden Markets with free gym membership and local market discounts.
• Regular staff socials & monthly ‘Team Talk’ with pop-up catering.
• Opportunities to attend Premier League, WSL, FA Cup, League Cup, and Champions League football matches.
• Cycle to work scheme.
• Salary sacrifice workplace pension scheme.
• 24 days holiday allowance, increasing by one day per year after two years’ service.
• Funding toward training and five days of fully paid study leave.
• The chance to grow within a mission-driven organisation doing work that genuinely matters.