At a Glance
- Tasks: Engage with key clients, understand their needs, and drive growth through strategic partnerships.
- Company: Bloomreach is revolutionising customer connections with AI-powered personalisation for over 1,400 global brands.
- Benefits: Enjoy flexible working hours, remote options, and a generous professional development budget.
- Why this job: Join a culture of freedom and trust, where your ideas can shape the future of commerce.
- Qualifications: 7+ years in account management or consulting, with a knack for building relationships with senior executives.
- Other info: Participate in volunteering activities with paid time off and enjoy wellness initiatives like yoga and meditation.
The predicted salary is between 43200 - 72000 ÂŁ per year.
Join to apply for the Strategic Enterprise Client Partner role at Bloomreach
Join to apply for the Strategic Enterprise Client Partner role at Bloomreach
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Bloomreach is building the worldâs premier agentic platform for personalization.Weâre revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey.
- We\’re taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses.
- Weâre making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise â available on demand, at every touchpoint in their journey.
- We\’re designing the future of autonomous marketing, taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do.
And we\’re building all of that on the intelligence of a single AI engine â Loomi AI â so that personalization isn\’t only autonomousâŚit\’s also consistent.From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora.
Strategic Enterprise Client Partner
As the Client Partner, you will combine the commercial acumen of an account manager with the strategic thinking of a consultant. In doing so, you will quickly establish trust, unlock valuable insights, and guide customers towards a clear plan of action. This role emphasises a deep, immersive focus on a small number of high-value accounts to ensure long-term retention and growth.
Key Responsibilities:
Access and Influence Decision-Makers:
Give key decision-makers a reason to engage with us and use that access to ensure Bloomreach is a core component of their future plans.
Understand Client Business in Detail:
Develop a deep understanding of the customerâs structure, performance, market conditions, opportunities, and risks.
Serve as an Industry Thought Leader:
Articulate âwhatâs nextâ in the customerâs industry and craft a plan to help them achieve it using Bloomreach.
Go Beyond Technology:
Support the customer in establishing new structures and ways of working that enable them to fully leverage Bloomreachâs capabilities.
Retention and Growth Focus:
Recognise competitive risks associated with long-term accounts and prioritize retention activities while identifying and unlocking growth opportunities.
Other Core Responsibilities:
- Own Key Account Relationships: Take full ownership of a portfolio of key existing accounts, ensuring sustained growth, strong retention, and successful renewals.
- Contract Renewal & Negotiation: Ensure timely renegotiations of contracts during renewal periods, securing favorable terms that align with both client needs and business objectives.
- Collaborate Internally: Partner with teams across Customer Success, Technical Services, Business Services, and Support to deliver seamless customer outcomes.
You Have:
- 7+ years of experience in Account Management, Customer Success, Sales, or Consulting leading large enterprise customers.
- Strong understanding of account planning, leveraging ecosystems, and building relationships with C-level and senior executives.
- Proven ability to retain long-term accounts while driving incremental growth.
More things you\’ll like about Bloomreach:
Culture:
- A great deal of freedom and trust. At Bloomreach we donât clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one.
- We have defined our 5 values and the 10 underlying key behaviors that we strongly believe in. We can only succeed if everyone lives these behaviors day to day. We\’ve embedded them in our processes like recruitment, onboarding, feedback, personal development, performance review and internal communication.
- We believe in flexible working hours to accommodate your working style.
- We work virtual-first with several Bloomreach Hubs available across three continents.
- We organize company events to experience the global spirit of the company and get excited about what\’s ahead.
- We encourage and support our employees to engage in volunteering activities – every Bloomreacher can take 5 paid days off to volunteer*.
- The Bloomreach Glassdoor page elaborates on our stellar 4.4/5 rating. The Bloomreach Comparably page Culture score is even higher at 4.9/5
Personal Development:
- We have a People Development Program — participating in personal development workshops on various topics run by experts from inside the company. We are continuously developing & updating competency maps for select functions.
- Our resident communication coach Ivo VeÄeĹa is available to help navigate work-related communications & decision-making challenges.*
- Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader. The program includes regular comprehensive feedback, consultations with a coach and follow-up check-ins.
- Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.)*
Well-being:
- The Employee Assistance Program — with counselors — is available for non-work-related challenges.*
- Subscription to Calm – sleep and meditation app.*
- We organize âDisConnectâ days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones.
- We facilitate sports, yoga, and meditation opportunities for each other.
- Extended parental leave up to 26 calendar weeks for Primary Caregivers.*
Compensation:
- Restricted Stock Units or Stock Options are granted depending on a team memberâs role, seniority, and location.*
- Everyone gets to participate in the company\’s success through the company performance bonus.*
- We offer an employee referral bonus of up to $3,000 paid out immediately after the new hire starts.
- We reward & celebrate work anniversaries — Bloomversaries!*
(*Subject to employment type. Interns are exempt from marked benefits, usually for the first 6 months.)
Excited? Join us and transform the future of commerce experiences!
If this position doesn\’t suit you, but you know someone who might be a great fit, share it – we will be very grateful!
Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of employees of Bloomreach are considered property of Bloomreach and are not subject to payment of agency fees.
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Contract
Job function
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Job function
Business Development and Sales
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Industries
Software Development, Advertising Services, and IT Services and IT Consulting
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Strategic Enterprise Client Partner employer: Bloomreach
Contact Detail:
Bloomreach Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Strategic Enterprise Client Partner
â¨Tip Number 1
Familiarise yourself with Bloomreach's AI-driven platform and its unique features. Understanding how Loomi AI personalises customer journeys will help you articulate its value to potential clients during discussions.
â¨Tip Number 2
Network with current or former employees of Bloomreach on platforms like LinkedIn. Engaging in conversations about their experiences can provide valuable insights into the company culture and expectations for the Strategic Enterprise Client Partner role.
â¨Tip Number 3
Prepare to discuss your experience with high-value accounts and how you've successfully retained and grown these relationships. Be ready to share specific examples that demonstrate your strategic thinking and commercial acumen.
â¨Tip Number 4
Stay updated on industry trends relevant to Bloomreach's target sectors, such as retail and financial services. Being knowledgeable about market conditions and competitive risks will position you as a thought leader during client interactions.
We think you need these skills to ace Strategic Enterprise Client Partner
Some tips for your application đŤĄ
Understand the Role: Before applying, take the time to thoroughly understand the responsibilities and requirements of the Strategic Enterprise Client Partner role. Tailor your application to highlight how your experience aligns with Bloomreach's needs.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly showcases your relevant experience in account management, customer success, or consulting. Use quantifiable achievements to demonstrate your impact in previous roles.
Write a Tailored Cover Letter: Your cover letter should reflect your understanding of Bloomreach's mission and values. Discuss how your skills can contribute to their goals, particularly in personalisation and customer engagement.
Highlight Industry Knowledge: In your application, emphasise your knowledge of the industry and your ability to articulate future trends. This will show Bloomreach that you can serve as an industry thought leader for their clients.
How to prepare for a job interview at Bloomreach
â¨Research Bloomreach Thoroughly
Before the interview, dive deep into Bloomreach's mission, values, and recent developments. Understanding their AI-powered platform and how it personalises customer journeys will help you articulate how your skills align with their goals.
â¨Demonstrate Strategic Thinking
As a Strategic Enterprise Client Partner, showcasing your ability to think strategically is crucial. Prepare examples from your past experiences where you've successfully influenced decision-makers or crafted strategic plans that led to significant growth.
â¨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage key accounts. Think of specific situations where you navigated challenges in account management or client relationships, and be ready to discuss the outcomes.
â¨Showcase Your Industry Knowledge
Bloomreach values industry thought leadership. Be prepared to discuss current trends in the sectors they serve, such as retail and financial services, and how you can help clients leverage Bloomreachâs capabilities to stay ahead of the competition.