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- Tasks: Manage key accounts, drive growth, and identify new opportunities.
- Company: Bloomreach is revolutionising customer connections with AI-powered personalisation.
- Benefits: Enjoy flexible working hours, remote options, and a generous professional development budget.
- Why this job: Join a dynamic team focused on innovation and customer success in a vibrant culture.
- Qualifications: 5+ years in sales, strong tech skills, and fluency in English and German required.
- Other info: Experience a supportive environment with opportunities for volunteering and personal growth.
The predicted salary is between 42000 - 84000 £ per year.
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Bloomreach is building the world’s premier agentic platform for personalization.We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey.
- We\’re taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses.
- We’re making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey.
- We\’re designing the future of autonomous marketing, taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do.
And we\’re building all of that on the intelligence of a single AI engine — Loomi AI — so that personalization isn\’t only autonomous…it\’s also consistent.From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora.
Currently expanding our Account Management team, we’re looking for a new colleague as Strategic Account Manager (AM) to manage the DACH portfolio. Could you be the one?
The job of Account Manager is to:
- own the relationship with key accounts,
- ensure renegotiation of contracts at point of renewal,
- identify upsell and cross sell opportunities.
In this role you will be responsible for:
- day to day account management,
- qualification of new opportunities within existing accounts,
- high-level product demonstrations,
- being the Subject Matter Expert (SME) for all Engagement CDP solutions and services.
This role reports directly to the Head of Account Management.
Responsibilities:
- Own a portfolio of existing accounts and take responsibility for their retention and growth (cross-and upsell).
- Identify upsell and cross sell opportunities within existing accounts.
- Proactively own renewals in key accounts in cooperation with the Customer Success team.
- Succeed in a team selling environment, partnering with solution consultants for maximum account penetration and coverage.
- Consistently forecast monthly and quarterly performance within a 10% margin of error from actual bookings.
- Stay abreast of industry changes and trends.
- Confidently communicate the CDP value proposition.
- Negotiate deals and contracts at various levels within the targeted account, with primary focus/importance on “C” and enterprise level negotiations.
Qualifications:
- Ideally 5+ years of quota carrying experience in online media, selling software or software-as-a-service (SaaS).
- Good knowledge of online marketing/internet marketing.
- Strong technology skills. Must be able to credibly discuss digital marketing topics.
- Able to successfully negotiate and close deals at C-level.
- Ability to work and sell in a highly collaborative teamed environment.
- Proven track record meeting and exceeding revenue quota in an account retention and upsell role.
- Detail oriented, relationship-building skills, and a focus on a high level of customer service.
- Excellent written and verbal communication skills, including high calibre presentation skills.
- Positive attitude and “love of selling”.
- Needs to be highly charged, enthusiastic and driven to succeed.
- English and German Language Skills necessary
More things you\’ll like about Bloomreach:
Culture:
- A great deal of freedom and trust. At Bloomreach we don’t clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one.
- We have defined our 5 values and the 10 underlying key behaviors that we strongly believe in. We can only succeed if everyone lives these behaviors day to day. We\’ve embedded them in our processes like recruitment, onboarding, feedback, personal development, performance review and internal communication.
- We believe in flexible working hours to accommodate your working style.
- We work virtual-first with several Bloomreach Hubs available across three continents.
- We organize company events to experience the global spirit of the company and get excited about what\’s ahead.
- We encourage and support our employees to engage in volunteering activities – every Bloomreacher can take 5 paid days off to volunteer*.
- The Bloomreach Glassdoor page elaborates on our stellar 4.4/5 rating. The Bloomreach Comparably page Culture score is even higher at 4.9/5
Personal Development:
- We have a People Development Program — participating in personal development workshops on various topics run by experts from inside the company. We are continuously developing & updating competency maps for select functions.
- Our resident communication coach Ivo Večeřa is available to help navigate work-related communications & decision-making challenges.*
- Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader. The program includes regular comprehensive feedback, consultations with a coach and follow-up check-ins.
- Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.)*
Well-being:
- The Employee Assistance Program — with counselors — is available for non-work-related challenges.*
- Subscription to Calm – sleep and meditation app.*
- We organize ‘DisConnect’ days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones.
- We facilitate sports, yoga, and meditation opportunities for each other.
- Extended parental leave up to 26 calendar weeks for Primary Caregivers.*
Compensation:
- Restricted Stock Units or Stock Options are granted depending on a team member’s role, seniority, and location.*
- Everyone gets to participate in the company\’s success through the company performance bonus.*
- We offer an employee referral bonus of up to $3,000 paid out immediately after the new hire starts.
- We reward & celebrate work anniversaries — Bloomversaries!*
(*Subject to employment type. Interns are exempt from marked benefits, usually for the first 6 months.)
Excited? Join us and transform the future of commerce experiences!
If this position doesn\’t suit you, but you know someone who might be a great fit, share it – we will be very grateful!
Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of employees of Bloomreach are considered property of Bloomreach and are not subject to payment of agency fees.
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Contract
Job function
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Job function
Sales and Business Development
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Industries
Software Development, Advertising Services, and IT Services and IT Consulting
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Strategic Account Manager (DACH) employer: Bloomreach
Contact Detail:
Bloomreach Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic Account Manager (DACH)
✨Tip Number 1
Familiarise yourself with Bloomreach's products and services, especially their AI-driven solutions. Understanding how these tools enhance customer journeys will help you articulate their value during discussions.
✨Tip Number 2
Network with current or former employees of Bloomreach on platforms like LinkedIn. They can provide insights into the company culture and expectations for the Strategic Account Manager role, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss your experience in managing key accounts and negotiating at the C-level. Use specific examples that demonstrate your success in upselling and retaining clients, as this is crucial for the role.
✨Tip Number 4
Stay updated on industry trends related to digital marketing and SaaS. Being knowledgeable about the latest developments will not only impress your interviewers but also show your commitment to the field.
We think you need these skills to ace Strategic Account Manager (DACH)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management, particularly in the DACH region. Emphasise your achievements in upselling and cross-selling, as well as any experience with SaaS or online media.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for Bloomreach and the Strategic Account Manager role. Mention specific examples of how you've successfully managed key accounts and negotiated contracts at a high level.
Showcase Your Communication Skills: Since excellent written and verbal communication skills are crucial for this role, ensure your application is free from errors and clearly articulates your thoughts. Consider including a brief example of a successful presentation or negotiation you've conducted.
Highlight Industry Knowledge: Demonstrate your understanding of the online marketing landscape and current trends in the industry. This could be through mentioning relevant certifications, courses, or experiences that showcase your expertise in digital marketing.
How to prepare for a job interview at Bloomreach
✨Understand Bloomreach's Vision
Before your interview, make sure you grasp Bloomreach's mission to revolutionise customer connections through AI. Familiarise yourself with their products and how they enhance the customer journey, as this will help you articulate how your skills align with their goals.
✨Showcase Your Account Management Experience
Be prepared to discuss your previous experience in account management, particularly in retaining and growing key accounts. Highlight specific examples of upselling or cross-selling you've successfully executed, as this is crucial for the Strategic Account Manager role.
✨Demonstrate Negotiation Skills
Since the role involves negotiating deals at C-level, come equipped with examples of past negotiations. Discuss your strategies and how you achieved successful outcomes, showcasing your ability to handle high-stakes discussions.
✨Prepare for Collaborative Scenarios
Bloomreach values teamwork, so be ready to share experiences where you've worked collaboratively with others to achieve a common goal. Emphasise your ability to partner with solution consultants and other team members to maximise account coverage.
