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- Tasks: Lead mobile messaging strategies and onboard customers for SMS/MMS campaigns.
- Company: Join Bloomreach, a leader in AI-driven customer personalization.
- Benefits: Flexible hours, remote work, professional development budget, and wellness programs.
- Other info: Dynamic culture with opportunities for personal growth and impactful work.
- Why this job: Be at the forefront of revolutionising customer engagement with innovative messaging solutions.
- Qualifications: Experience in SMS/MMS compliance and vendor management is essential.
The predicted salary is between 60000 - 80000 £ per year.
Bloomreach is building the world’s premier agentic platform for personalization. We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey. We're taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses. We’re making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey. We're designing the future of autonomous marketing, taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do. And we're building all of that on the intelligence of a single AI engine — Loomi AI — so that personalization isn't only autonomous…it's also consistent.
From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora.
What challenge awaits you? As subject matter expert you will be visible to our sales and product organization and will provide regular feedback which would help Bloomreach become best in class for Mobile Messaging Channels. Our omni-channel messaging capability is a key component of our platform and enables Bloomreach to deliver personalized experiences for end customers. It’s important you’ll understand how our customers are working with data and how it contributes to reaching their business outcomes. Without data, there is no personalisation, so keeping the reliability and scalability of the solution is a must.
Your job will be to:
- Provide market insights to the product teams to drive the roadmap strategy
- Position the best solution in mobile messaging area to the prospect/customer need
- Have intimate knowledge of local SMS compliance rules and requirements for successful customer enablement.
- Onboard USA and Canada customers on to Short Codes/10DLC/TFN for SMS/MMS campaigns and ensure SMS best practices are followed.
- Coordinate and communicate with internal stakeholders (engineering, design, product marketing, product research, client-facing teams, partnership teams) from both the business & technical side.
- Create and maintain a consistent voice in the area of mobile messaging across the whole organization
- Write clear and concise documents to support new and existing products
- Work collaboratively with cross-functional teams to ensure that you help deliver on their goals
- Conduct content audits and analyze user feedback to identify areas for improvement
You have the following experience and qualities:
- In-depth Knowledge of SMS and MMS as well as TCPA, CTIA, TCR & CWTA compliance
- Intimate knowledge on how to onboard USA and Canada customers on to Short Codes/10DLC/TFN for SMS/MMS campaigns
- Excellent understanding of OTT Messaging Channels (WhatsApp, FBM, RCS/GBM, ABM, Viber, KakaoTalk, Line)
- Experience of vendor management and commercial negotiations
- Have the confidence to support Pre-Sales and Post Sales engagements
- Vendor management experience
- Exposure to Vendor Contract management and billing conflict resolution
- Keen eye for data - analytical skills & the ability to use data to generate actionable insights and leverage those insights to achieve goals set for the product
- Manage the end-to-end Customer Onboarding process
- Ability to delivering Product Training Sessions
- Tech savviness - the ability to understand a product that is heavily built around databases and omni-channel messaging in mind
- Experience in product management for a messaging or software company is an advantage, but not required
Personal qualities:
- Adaptable and flexible - Willing to explore new technologies, new business models, willingness to grow as a person
- Determined - The ability to make difficult decisions and trade-offs and follow through
- Communication skills - Motivation and willingness to handle difficult situations and being able to talk to customers, internal stakeholders and partner organizations
- Independence and self-organization to navigate you through ambiguous situations, being able to prioritize the right things to work on, while juggling multiple projects in different stages of maturity
We are looking for a candidate who has the following experience:
- In-depth Knowledge of SMS & MMS
- Broad understanding of OTT Messaging Channels (WhatsApp, FBM, RCS/GBM, ABM, Viber, KakaoTalk, Line)
- Experience in Vendor Management
- Commercial Negotiation
- Contract Management
- Billing Management
- New Account Creation
- Customer Pre-Sales Engagement
- Customer Post-Sales Engagement
- Customer Onboarding
- CTIA & CWTA compliance
- TCPA Compliance
- Delivering Product Training Sessions
Excited? Join us and transform the future of commerce experiences!
Senior Mobile Messaging Deliverability Consultant employer: Bloomreach
Contact Detail:
Bloomreach Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Mobile Messaging Deliverability Consultant
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Bloomreach and understanding their products, especially in mobile messaging. Show them you’re not just another candidate; you’re genuinely interested in how you can contribute to their mission.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills align with the role of Senior Mobile Messaging Deliverability Consultant. Highlight your experience with SMS compliance and vendor management to stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Bloomreach team and transforming the future of commerce experiences.
We think you need these skills to ace Senior Mobile Messaging Deliverability Consultant
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with SMS, MMS, and compliance regulations. We want to see how your skills align with the role of Senior Mobile Messaging Deliverability Consultant!
Showcase Your Knowledge: Don’t hold back on sharing your insights about mobile messaging channels and compliance rules. We love candidates who can demonstrate their expertise and how it can benefit Bloomreach's mission.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, especially when it comes to your past experiences and how they relate to the job.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensure you’re considered for this exciting opportunity!
How to prepare for a job interview at Bloomreach
✨Know Your Stuff
Make sure you have a solid understanding of SMS and MMS, as well as the compliance rules like TCPA and CTIA. Brush up on your knowledge of OTT messaging channels too. This will show that you're not just familiar with the basics but are ready to dive deep into the specifics.
✨Showcase Your Analytical Skills
Be prepared to discuss how you've used data to drive decisions in previous roles. Bloomreach values a keen eye for data, so think of examples where your analytical skills led to actionable insights or improved outcomes.
✨Communicate Clearly
Since you'll be coordinating with various teams, practice articulating your thoughts clearly and concisely. Prepare to explain complex concepts in simple terms, as this will demonstrate your ability to communicate effectively with both technical and non-technical stakeholders.
✨Emphasise Adaptability
Bloomreach is all about flexibility and innovation. Be ready to share examples of how you've adapted to new technologies or business models in the past. Highlighting your willingness to learn and grow will resonate well with their culture.