Senior Workplace Experience Specialist in London

Bloomreach is building the world's premier agentic platform for personalization. We're revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey. We're taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses. We're making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey. We're designing the future of autonomous marketing, taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do. And we're building all of that on the intelligence of a single AI engine — Loomi AI — so that personalization isn't only autonomous…it’s also consistent. From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora.

We are seeking a proactive and experienced Senior Workplace Experience Specialist to support our teams in the UK and Germany. This role leads the London office operations and employee experience for UK-based employees, while serving as the primary point of contact for Germany-based employees, ensuring a consistent and engaging workplace experience in a hybrid setting. At the P3 level, you will work independently across a range of workplace initiatives, using strong judgment and problem-solving skills to enhance processes, employee experience, and in-person collaboration. You will partner closely with People, IT, Finance, vendors, and senior stakeholders to ensure the office runs efficiently and reflects Bloomreach's culture and values. This role requires on-site presence 4-5 days per week and plays a key part in encouraging regular in-person collaboration and strong team connection.

Key Responsibilities

• Manage and coordinate the UK office to ensure it is prepared for effective in-person collaboration.
• Partner with leaders to plan collaboration days and team sessions.
• Drive initiatives that increase office attendance, engagement, and connection.
• Ensure meeting rooms, AV, and workspace setup support hybrid and in-person work.
• Gather feedback and continuously improve the in-office collaboration experience.

Office Operations & Employee Support

• Act as the main point of contact for UK and DE employees on workplace matters.
• Own the day-to-day operations of the London office, maintaining a clean, organised, and welcoming environment.
• Manage vendors (coworking/building management, maintenance, catering).
• Order and manage office supplies, groceries, and equipment.
• Ensure health, safety, and workplace behavioural standards are met.
• Oversee onboarding and offboarding logistics (desk setup, access, equipment).
• Manage WFH equipment, asset tracking, and UK laptop logistics in coordination with global teams.
• Provide employee experience support to Germany-based employees in a hybrid setup, including onboarding coordination and vendor management.
• Identify and implement process improvements, including designing and deploying AI-powered workflows and automation tools (e.g., Zapier or similar platforms) to reduce manual workload, increase efficiency, and improve the employee experience.

Employee Engagement & Regional Collaboration

• Plan and execute office events, volunteering initiatives, and seasonal activities.
• Support executive visits and departmental offsites.
• Manage event logistics and budgets.
• Partner with the global Workplace Experience team, with potential to support additional regions or global projects over time (for example, ESG, Newcomer Programs, Merchandise).

Required Experience & Skills

• 3+ years of experience in office or workplace management.
• Experience owning an office and managing operations independently.
• Strong organisational and problem-solving skills.
• Based in or near London and able to work on-site 4-5 days per week.
• Experience running employee engagement events and office programs.
• Experience leveraging automation or AI tools (e.g., Zapier, workflow automation platforms, AI assistants).
• Comfortable working with senior stakeholders and cross-functional teams.
• Experience managing vendors and budgets.
• Familiar with asset management and workplace tools.
• Proficient in Slack, Google Workspace, Zoom, and related tools.
• Fluent in English (written and verbal).